DoubleTree Suites by Hilton Orlando - Disney Springs™ Area

Rhys Waters

Never stayed here before, but a great base for a theme park vacation highlights: 1. Included Disney buses from hotel are amazing and less busy than the Disney free ones, QR code made it easy to book. Also, we get early park entry. 2. 15 min walks to Disney Springs or to 711/restaurants etc, along shady tree-lined pavement. 3. Rooms are large, clean and well maintained. As a family of 5 we could fit comfortably. Fridge and sink were very helpful. 4. Staff were great, eager to help and solved all issues. 5. Free cookies. 6. Pool was great, sadly the hot tub was out of service, only real issue of our stay. 7. We used Uber to get to Universal, that was easy (20 mins) as the hotel is close to the highway. 8. Breakfast was good, lots of options and you can make your own Mickey Waffles too. So aside from the hot tub and some overzealous time share salespeople prowling the lobby, very happy.

Bill Murawski

Would have been better off camping… On a freezing night in Orlando (27 degrees), our hotel room had no heat. Customer service was not helpful. No one sent up to look at it. No space heater provided. The solution: wake my whole tamily up at 2am to move, or... here's some extra blankets, and we will give you a free breakfast. Uh no thanks. l'd like my room to not be 58 degrees. $300 wasted. Front desk was not helpful in getting answers to who I could talk to.

Craig Conover

Rooms have been refreshed, looked very nice. The facilities were spotless. Comfortable bed, nice sized bathroom. I really liked that the on site laundry offered coinless/card payment. Modern and clean. The only reason I could not give five stars for the room, I had no hot water for a three day stay. Invigorating, but not what I wanted after a long day waking around Disney. The friendly front desk attendant, explained that they had been working on the issue earlier in the week but it only made it worse. No on site manager on weekends. Please address this problem, General Manager.

Nicole Niwa

I can’t tell you how much we loved our stay. We stayed during the busy Thanksgiving week and they took such incredible care of us. The breakfast was great, the staff was so kind, fast and caring. They had huge rooms with a pull out that my daughter thought was comfortable and she always hates these beds. They kitchette was so handy and we had a big table for all the activities and snacks. Very glad we stayed here. The room was so clean and I’m picky. I loved this hotel and will stay again

joewillgo

The staff and hospitality were excellent. Everyone was kind and welcoming throughout my stay. However, I was very disappointed with the shuttle service. The hotel does not offer transportation to and from Disney Springs, and the park shuttles only ran once an hour and required advance reservations instead of simply boarding when ready. What made this more frustrating is that my friends staying directly across the street at the Drury Plaza Hotel Orlando – Disney Springs Area, 2000 Hotel Plaza Blvd, Lake Buena Vista, FL 32830, had a much better setup. Their shuttles ran every 30 minutes, included service to and from Disney Springs, required no reservations, and even offered special late-night service for the Disney Very Merry Christmas event, running until 1 a.m. Our hotel, the DoubleTree Suites by Hilton Orlando – Disney Springs Area, 2305 Hotel Plaza Blvd, Lake Buena Vista, FL 32830, did not provide any extended or special late-night shuttle hours for that event, so we had to order an Uber back after it ended. The walking paths back to the hotel are very poorly lit at night, and the outdoor sprinklers turned on unexpectedly while I was walking back, soaking me in the cold. I took photos of this for reference and documentation to show how dark the pathways are and how the sprinklers activate without warning. By comparison, the Drury Plaza Hotel across the street has much better lighting along its pedestrian walkways and feels noticeably safer and more pedestrian-friendly late at night, while the DoubleTree paths are extremely dark and not well maintained for foot traffic. On Monday, November 10, 2025, the hotel’s water service was shut off for routine maintenance between 12 p.m. and 3 p.m. This was very inconvenient, as I had to go across the street and use my friend’s bathroom at the Drury Plaza Hotel Orlando – Disney Springs Area. The bathroom lighting was also very dim. Housekeeping never replaced the body wash despite multiple requests through the Hilton app, so I had to go to the front desk myself late at night and wait about 15 minutes while the only staff member on duty was helping another group. Overall, the staff and hospitality were wonderful, but the shuttle system, outdoor lighting, housekeeping responsiveness, and water maintenance planning need major improvement. Hotel management, please reply to this Google review to follow up. I would appreciate direct contact through your response here.