Disney's Port Orleans Resort - Riverside

Crystal Barrow

What an amazing place. From the moment we arrived until the end of our 5 day stay every staff member treated us wonderfully. When we arrived we were promptly checked in, all questions answered, and on our way to our beautiful room. We had dinner the first night in the main restaurant and thoroughly enjoyed the food and service. Had breakfast and lunch in the cafeteria style room and also delicious food and great service. We used the bus and boat for transportation to the parks and both were always on time and friendly staff. The room was recently renovated and was perfect! The final plus was having amazing help when we had a medical emergency and had to go to the emergency room. The staff member arranged transportation to and from, found the nearest facility, and we were provided vouchers for transportation. We could not have asked for a better experience for our holiday vacation and can only hope that we will be able to return someday. Thank you to the beyond amazing staff at Port Orleans Riverside!

Sarah White

The ladies at reception were great. Walked us through check-in and did everything they could to ensure our 2 rooms were near each other on the 1st floor for mobility issues. The room was spacious enough to accommodate a mobility scooter. All the staff we encountered were friendly and helpful. The resort is beautiful with easy access to the bus depot and boat dock. The food was some of the better we'd had on our trip. The Boathouse Restaurant was great. Our server ensured that we understood the dining plan and recommended delicious dishes. The Riverside Mill Food Court had great options too. I liked that the laundry area was close to our room (near a quiet pool).

Vicki Sauchinitz

The resort itself is beautiful and the cast members are great. We loved the boat access to Disney Springs and the grounds. Our issue was the room- do not book a royal room here. While the princess decor and headboards are beautiful, they are extremely outdated. Wall outlet covers were not secure, no USB ports in the room, old TV’s (ours was on Spanish news when we arrived), multiple chips and stains on furniture, our plugs fell right out of the outlets, ironing board was ripped and stained and the AC was caked with dust and what looked like mold. The beds were comfortable though, and the room was spacious with enough room for four. The bed closest to the bath should be moved over, allowing more than six inches to get out of bed without hitting the wall. Storage was also lacking- there were three drawers in the dresser and a shelf above the bathroom sinks. We were on a bounce back offer and still paid almost $900 for two nights here which was way overpriced. After asking the front desk we were told all royalty rooms were like this and were due for renovation next year. The location of the total rooms were close to the main lobby. We ate at the quick service location and the food was good but they are very busy in the evening. We waited almost 40 minutes for our mobile order.

Cathy Vorhies-Montoya

Me and my husband has a wonderful time lat year in january 5th thur 10th . We had a beautiful room and the nicest people at the steak house and at the buffet . We rode the carriage the horses were so beautiful . The whole maniors of the gardens and the boat everything was so fantastic we are planning to stay agin in 2028 at the same place same month and we what the same room. I really really has a fabulous stay the room we what if we can come is room 9300 new oleans resort the what buliding that looks like the plantations thank you sincerely Mr. Donald montoya of pueblo colo

Heidi Bussie

Loved the place! It was beautiful and easy to get around The food was amazing and the jazz club was so much fun. Most of the employees were friendly. There was a young lady named Grace who made me feel stupid when I asked her questions about the resort. I encountered her two times and her reply was always sarcastic or made me feel like a small child. She was in the lobby I did not say anything to her but I know that is not how Disney wants to be represented Overall we had a great experience and we will be back. One grinch won't spoil our magical time.