Desire Riviera Maya Resort

londyn Maurice

We stayed 4 nights for our very first time on the Eden side! Only regret is that we wish we would have stayed longer. It was exceptional and we had a great time. The atmosphere was fun, sexy and what ever you wanted to make it sexier or relaxing. The attention to detail and service by staff was amazing. Our butlers Cesar and Daniel were on point, with every request and detail. Great jobs keep it up! Only issue we had was communication with reservations staff about transportation to and from the hotel. Half was dealt with at checkout with the front desk staff. The remaining issue we still have to deal with which is unfortunate as this put a bit of a damper on our experience. We will definitely be returning this year. Can’t wait to dress up for the theme nights. So great to meet so many couples that are like minded, and love how they dress up to impress!

Jason Oliver

We arrived as a married couple hoping for a fun getaway and left with memories we’ll cherish forever. From the moment we arrived, the atmosphere was welcoming, respectful, and perfectly balanced between relaxation and excitement. We had such an amazing time that we couldn’t bring ourselves to leave and ended up booking an extra day just to stay longer. The connections we made were genuine and unforgettable. The service throughout the resort was exceptional, from the attentive and friendly waiting staff to the hardworking cleaning team who kept everything immaculate. Every detail reflected care, professionalism, and pride in the guest experience. Edgar at the coffee bar next to the gym was very attentive and makes great coffee. Carlos massage gave the wife a massage she will never forget. Jorge was part of the wait staff, he was our waiter one night at Suki and every night after the hot tub activitys ;) down at the Melange bar. He always had our BLT with burnt bacon (as requested) ready for us. Incredibly nice guy we hope to see next time. This resort exceeded our expectations in every way, and we’re already looking forward to our next visit.

cjabaunza69

Perfect place to relax and unwind with my husband. Rooms at Eden are beautiful with modern amenities. We had a private swim out suite that provided respite from the heat. Service at the resort is top notch. C at the pool was friendly and helped us secure a great cabana for the Friday foam party. Pool service by Africa, Eduardo (“Boots”) and Jussif throughout the week was so attentive. Our butlers, Abel and Daniel, made sure we got prime times for dinner. Food at the resort was delicious and fresh. Kahlo was our favorite restaurant on the resort. We ate there 3 times! I’m going to miss the fresh papaya every morning and the lavazza macchiatos and chocolate croissants in the morning and for afternoon siesta.

joe tate

What an amazing trip once again. The staff always greats you with saying welcome home. We arrived early to enjoy and take advantage of the whole first day. Being greeted so well by the lobby staff as we always have. We had a Diamond room again with the experience being nothing short of amazing. Meghan in the lobby for check in staff is always amazing and helpful with whatever we need. We have never had bad experience from the lobby staff ever. We Mike and Erika were our main butters and they are nothing short of amazing fulfilling all our needs making sure we have a great time. LaFranc is always there to make sure he can help in any way as he always does. So does G, Daniel, Abel, Guatemala, Yuri and so many more. The pool staff and bar tenders are on top of making sure you have all you need. Of course Africa is always moving high speed to make sure everyone has what they could ever want and need. Eduardo was always there as well to help checking on us often. Pool bar tenders are top notch. Axel, Gustavo, Noe, Jesus, Ivan, Carlos and many more making sure you always have a drink. The pool guys take care of you getting your chairs or cabanas are always helpful and nice, Cesar, C, Antonio and Danny making sure you have towels and a place to tan. Hiromi and Monica spoiling us at night during the show and always so sweet. Play makers as always making the daily events so fun and interactive all the way into the night. Javi, Pina, Bam Bam, Bella, Chira, Murico treat you like family. The club had much better music this time with less techno and more dance and grind music. I think the only negative I would have to say is the lighting in the Diamond room bathrooms is very dim and hard to see while trying to get ready. Also on glow/neon night the club didn't have any black lights on like usual. That's what makes glow night fun is having everyone's outfits and paint glow in the club. Kind of killed the glow night vibe as stuff could only really be seen down at he lobby bar. During that night as many black lights should be going in the lobby bar and club. That's so minor though compared to all the things that go so well there.

Treva Tate

It was another chart topper trip! We stayed in our favorite Diamond Suite and had the best butlers Mike and Erika who took such good care of us! We had Daniel our last night and he is also always amazing. Lefranc is also such an amazing guy, we love him and he always made sure to check on us throughout our trip just in case we needed anything. We go so often and have never had a bad butler, they are all so amazing. Meghan in the lobby is always such a sweetheart and wonderful help! She is always personable and kind, we love her! The playmakers are always so much fun and love that they get everyone into the daily activities, so appreciative of what they do, definitely makes the trips fun, my husband Joe also loves them and it’s always so nice that they remember us when we return. Africa was our server most days and she is always such a bright and wonderful person, she made sure we were always taken care of and never had an empty cup or hungry, and all the bartenders(Dylan, Gustavo, Noe, just a few to name but we loved all of them!) are always so helpful it’s hard to name them all, we were there from 10/25 to 11/2 and all the pool bartenders working during that time were so amazing as well as the night club and hot tub bartenders. They are always so personable and on it! All we interacted with were amazing and would just love to recognize them all for the outstanding service they had given us, as always. As always ArcAngel was amazing and helped set us up for whatever we needed, checked in with us and made sure we knew we were taken care of, such an awesome guy. We had amazing dinners at one of our favorite restaurants and always had amazing service from Portofino(love that guy!) and the Kahlo staff, always kept our drinks filled and experience great, had a wonderful dessert put together by portofino and Carlos, it was delicious and always fun to watch as they make it table side. We also don’t want to forget the wonderful housekeepers, we had Teresa during our trip and she did an amazing job and as well as the gardeners! They keep the property in top notch condition. The pool cleaners we saw every day working hard to keep everything clean and beautiful, I feel like they don’t get enough recognition as much as they should along with the gardeners and housekeeping, we love them all as they make our experiences as well each trip. Letzith and hiromi are such sweethearts and were always so amazing during the night shows, their service and friendly nature is always amazing and appreciated, they took such good care of us. Going during Halloween was such a fun time and sad we missed Dia de Muertos, the staff did such a wonderful job with decorating and getting in the spirit with their costume contest! The only thing we would want to change is maybe the music in the club/disco, we would love to here more 90s hip hop/rap, maybe more fun dance music lol, just something more sexy to dance to then techno/electronico, but we understand that you can’t always please everyone! We had an amazing time and want to do all the holidays there. We love everything about this place and visit often! This was probably our 6th trip this year and we have more planned for the future already.