Desire Pearl Riviera Maya Resort

Aviator18

Our stay at the Desire Pearl from September 5-9 was absolutely incredible! From the moment we arrived until the day we left, the entire team made us feel welcomed, cared for, and truly at home. Every single staff member we encountered went above and beyond to ensure we had an unforgettable experience. The playmakers, pool personnel, bartenders, food servers, and chefs were all outstanding — friendly, attentive, and always ready with a smile. The level of service and attention to detail was second to none. A special shoutout and heartfelt thank-you to the amazing individuals who made our stay exceptional: Eduardo, Manuela, Rubén, Elena, Kia, Victor, Belen, Jess, Julio, Horacio (piscina), Mayrani, Antonio (piscina), and Piña. Each of you brought such warmth and positive energy — whether it was engaging activities, poolside service, delicious meals, or simply taking the time to check in and make sure everything was perfect. Your kindness and professionalism truly made a difference. We left with wonderful memories and can’t wait to return. Thank you for making our vacation one to remember!

Kimberly Prestia

Oh, I am blown away by the service here. It is beyond any expectation you could Possibly have. I have made a list of some people that really made my experience special for example by the pool, Candace and Kia and Jess and Abby and largo And Matt and Shirley they win a problem beyond to care for us. We also appreciate it Miguel and Antonio. They were the ones that always had a chair ready for us. The gardener Javier came over several days with a coconut. He climbed up the tree to get. He gives it to you with such pleasure in the morning. We had an awesome breakfast and Victor and Poor We’re constantly there to serve our every need. Water Our cleaning lady Harmon kept everything so clean every day then we went to the spot and we’re so blessed to have Selena and Zazil Who went over the top to give us an You made it awesome deep tissue massage perfect for all the toxins being removed through the lymphatic system. Gabi was instantly at our side to bring us drinks when we are by the pool. She even knew that we liked mineral water and would have it for us before we even asked for it. The number one reason we’ve been to Desire is because of the people that work here and this is our third trip in less than one year. They have memberships here. I would highly recommend because it’ll put you in such a great state of mind every time you come to visit. Compliments to management for all these people that I’ve mentioned who have helped us and if you are new and looking for a place to come, this is your place

James W

This was our first time at a resort like this. Although they are not set up for Thrupples they made every effort to make it work for us. The food is phenomenal and always fresh. The hostess May is very kind and speaks very good English and allowed me to practice my bad Spanish with her every day at breakfast. The selection of bourbon is great. The staff is lovely and go out of their way to make you feel at home. The rooms are nice and comfortable and very clean. We will definitely be returning for another visit.

Brad Spencer

The place is amazing. Food is good. Rooms are a little dated. New bar and stage area is great. Now the best part the service and attention to detail to make your stay special is extraordinary. Shout out to the greats. Pool , victor, Miguel, Antonio Pearl , Isaac, Orlando Butlers Carlos and Irving All go out of their way to help your stay be the best it can be.

Randall

Desire Riviera Maya Pearl is a true gem. It is small by most Cancun resort standards, but the quality cannot be surpassed. Upon arrival, Alex the bellman took our luggage and stored it while we checked in. We were offered a drink during the check in process which we enjoyed. They fulfilled our request to be on the quieter side of the resort (only about 100 rooms) and our penthouse, Room 75, was beautiful. We had a lovely deck with a hot tub. Our butler Erick was great, as weres his partners Carlos and Hector. Miguel, Antonio, Vincent, and Horacio, the pool concierges, quickly got our loungers set up near our friends and made sure we had an umbrella. My wife likes to sit and read in the shade when she isn't in the pool. Pool bartenders Jairo and Luis Lopez stayed busy pouring drinks for those who swam up to the pool bar. Yolanda, Servando, Gabriella, and Monica were the pool waiters who stayed busy keeping drinks full. There are choices of where to eat at Pearl. Breakfast is offered daily at Aphrodite with a delicious buffet as well as menu items. It is also where you can have lunch or dinner. Two other options for dinner are Pearl which is fine dining and Suki which is an Asian fusion restaurant. Menus vary from night to night at Pearl and Aphrodite. In addition the Mansion also has a restaurant that provides breakfast and evening meal service. We stayed 6 nights, but on day 3 there was. a peninsula wide power outage and one of the a/c units in our room couldn't be repaired. The day manager, Danny Sanchez, offered to move us to another room, and the new room was amazing. It was an ocean front Mansion style room with a private pool overlooking the water. Amir became our butler and he was so attentive to every detail. Thankfully the sargasso seaweed was being cleaned up so the smell wasn't bad. Room service was awesome, bringing coffee every morning along with fruit and pastries. We ate in the Mansion dining room several times where Maria, Santiago, Eduardo, and Balen prepared the food and waited on us. Having fresh guacamole prepared at the table was a real treat! Desirea, Claudea, Emma, and Jesus were the massage therapists we had at the Allure spa and they are beyond compare. There are a variety of services you can choose from, and highly recommend the couples massage. Throughout the day and evening, playmakers Candace, Kia, Abby, Jessica, Largo, Matt, and Jade lead activites in and by the pool. Pool volleyball and beach volleyball are played regularly. DJ Alex and company provided music at the pool and in the evenings at Melange. Melange is the new entertainment area there at Pearl. The fans kept the mosquitos at bay and bartender Cobb gave our drinks and refills quickly. The resort is lovely, but the best aspect of it is the people who work there. They are what set it apart and why we keep going back.