Desire Riviera Maya Pearl Resort

Jennifer Lotz

We really enjoyed our holidays at Desire Perl. The food was delicious but the service being delivered was outstanding. Our special thanks go to Victor from the pool who made us feeling so comfortable. He looked after us so well every day and always tried to fulfill our wishes. Also Yolanda from the restaurant and the Playmakers were just great. Thank you so much for everything! Unfortunately, the beach was very disappointing. You could not even walk in because of all the seagrass. We also would wish for a better DJ at the disco. It felt like he was playing the same playlist each night. The other guests were very kind, respectful and friendly at this relaxing place but most of them far to old for us to enjoy „Lifestyle“ a bit more. As they have different places/ resorts we would check out a different location of this group next time. However all in all it was a pleasure and we enjoyed our time. Thank you guys!!!

Amanda Bambico

Where do I start? Upon arrival at the airport we were greeted by US Transfers for Desire, they greeted us, loaded our bags and provided us with champagne and beer for the ride over since we were Premier Guest at the resort. Extremely friendly service. Our friends we were traveling with had been before and were the Premier Members, and we are their beneficiaries, so we were given the same treatment! Upon arrival to the resort, which is absolutely gorgeous when you pull up. They opened the doors and greeted us by name and took our luggage to the holding room while we were escorted to the VIP check-in at the Mansion. While we checked in, they asked if we would like to book a massage or hydration IVs for later in the week, so we did. My husband and I booked a couples massage for that Friday morning, and then, our friends and we booked an IV session with the Hangover Team for Thursday. We arrived on Tuesday the 15th of April 2025. After that, they gave us our Premier member wrist bads that act as our room keys. Then, we introduced us to our daytime Butler Irving. He was phenomenal and made reservations at the restaurants on property and any other issues we had he took care of them. We also had a nighttime butler named Hector, and he was equally attentive and helped with anything we needed. The rooms were extremely spacious. We had a Master Suite( 1 bedroom, 2 full bathrooms and a living room, and 2 balconies). Absolutely breathtaking rooms. Once we were settled, they delivered our luggage to the room. They have tons of fun activities and dance parties around the pool. The Playmakers get you up and involved!! Candice, Alejandra, Eduardo, Felix, and Bella were always welcoming, upbeat, and entertaining!! They always remembered your name and greeted you like they have known you for years!! Miguel was our Pool concierge he made sure we had our cabana every day with fresh sheets and towels and anything else we might need during the stay!! Daniela, who is with the Desite Cruises, was also very welcoming and wonderful. Carmen was one of our servers at Aphrodites restaurant, and she delivered beautiful top-notch service. As did all the wait staff in every restaurant!! We had a wonderful time and can't wait to come back. It was so hard to leave. We met so many wonderful people from around the world. Canada, France, the US, and Mexico.

Asb Hei

An outstanding hotel with excellent service. The staff is magnificent. Horacio Miguel took so good care of us the entire week. He is worth his weight in gold🤩 Alejandra is a lot of fun, and we loved every minute with her. And at last… Emma and Melissa in the Spa🥰 Best massage ever😍We love them so much! They made our experience fantastic and extraordinary! We willl definetly book another session😍

Angela Ziegler

We have had the most amazing time during our stay. The staff is fabulous ! Attentive , helpful, always there to take care of you. Victor takes care of you at the pool along with his guys. The staff helped us pull off the best birthday dinner for my husband. Over the top service, fantastic display of food, very accommodating at every level. And they were happy to do it. Two chefs, Perla and Nico worked together to make the best appetizers, dinner and his favorite dessert. The waiter, Gerardo along with Eva and Antonio took great care of our 20 guests with ease. The bartenders, Pedro and Saul made sure the drinks were never empty. And all of this could not have come together without the help of Hector our butler and the hotel manager Laura. A huge shout out to all of these hardworking awesome people. Thank you. We will be back.

Duane Cortes

The staff here are amazing and are always alert to ensure your stay is amazing, fun, and relaxing. Our room butler Irving was “The Guy”! He popped up around making sure we were having a fun filled stay.