W Las Vegas

Kate M

We upgraded for $50 a night from a 2 queen in Mandalay Bay to a 2 queen suite with a living room & extra toilet. I think it was worth it but a pullout couch would’ve been nice for the kids. The MB pools were great, didn’t go to the W pool. I do wish they provided floats though, there are so many left every day & I think they just resell them (for $35!). We went to CVS & got some for $6. They do have an inflation station, which was nice. Probably the only free thing, even coffee in the room was not included, which felt super cheap to me! I have never been to a hotel from a roadside motel to a luxury hotel that did not have free coffee. The best thing was the service though, I dropped part of an earring down the sink & called the “whatever, whenever” line. They sent maintenance right away. Nick was the nicest guy, got it out very quickly & even gave us a comped dinner! That was a very nice surprise. I would definitely stay there again. I do think the hotel should revisit their coffee situation though.

Preston Flowers

Incredibly spacious rooms, super clean, and very quiet! The air condition worked great too. The location is a bit far south for me, but would stay here again because the hotel was so nice. The gym could use an update, but that’s no big deal because it was still nice. Would stay here a million times over.

Nathalie Phan-Clifford

The beds were very comfortable and the room itself was nice, but it could have been a little more modern and up to par with other W Hotels. Some of the furniture looked rough — the office chair looked like it had been through a bar fight, and the mini fridge they brought us (which they mentioned they usually charge for) looked like it was beaten with a baseball bat. The Bathhouse spa was completely booked up during our stay, so we didn’t get to experience that part. Also worth noting that there’s no separate pool for W guests — everyone shares the Mandalay Bay pool, which was absolutely packed with kids. It felt more like a crowded water park than a relaxing hotel pool. The lounge chairs were practically touching, and the whole area could’ve been much more spacious. I get that it’s Vegas, but it really feels like you’re being nickel-and-dimed for everything. There’s no microwave, and the in-room fridge can’t be used because it’s full of drinks you’ll be charged for if you move anything. We bought a bottle of wine downstairs and asked for a wine key — turns out it would be $14 for the key and $9 to bring it to the room, and they couldn’t even open it for us at the bar. The constant nickel-and-diming cheapened the experience and made it feel a lot less luxurious than it should have been. Service was also below average — staff didn’t seem to have much of a sense for hospitality or friendly service, which is disappointing for a W Hotel. Comfortable stay overall, but definitely not the best value or experience compared to other W properties. Pretty ironic for a hotel whose room phone says “Whatever, Whenever.”

Joe Gonzalez

We just stayed at the W, Las Vegas (Formerly The Delano) on Wed-Sat (Sept 10-13), for a 3 day getaway. I previously stayed here when it was the Delano, and liked the room very much. But to be honest nothing has changed, nothing was upgraded, nothing added, other than then the name. If you are going to brand your hotel as a W, then it should live up to that reputation. The beds are comfortable, and it is nice, as they are suites, and they offer the extra half bath, which is very convenient, but I think that's where it ends. No fridge, no coffee maker, no microwave, nothing. These are all items, that even many of the most basic hotels offer, but not here. Sadly. The staff were all courteous and professional, but no one went above or beyond. As far as the overall amenities, the location is farthest from the strip, but within the hotel at Mandalay, it has everything you might need, restaurants, the casino, shows, sports book, etc. The Beach at Mandalay is sublime, we went on Thursday and spent the entire day, it was glorious! The weather was perfect (91 degrees!) and it was not crowded, being mid-week, so we really had a great day, the service was good, and the price for our own lounge chairs w/ umbrella worth every penny ($120)! But everything here is on the higher end of the price range. So overall, I give it a 3.5 stars, out of 5.

HS

Overall a good stay and hotel is perfectly located for my needs (and short drive to airport). Only complaint is that I don’t think the cleaning staff turn over the rooms very well. I’m guessing if they perceive an item like a towel or sheet was lightly used they will not change it between guests and some of the towels, pillow cases and sheets had make up and other stains on them that clearly show they weren’t washed. Luckily they give multiple and I could use the more clean ones.