Crystal Prestige Elite

Bojan Gajic

Thank you for the beautiful 10 days we've spent in your hotel! We came as a group of 3 families, couple of kids and a baby also. Hotel gave us everything we needed, and even more. Location of the hotel is great. A lot of shops are very close to it. Beach is clean, sandy, while entrance to the sea is a bit rocky. Nothing to be worried about. Sea is usually clean, but can have a bottle here and there if there are waves. Food is everywhere, and it is very good. A lot of dishes each day, giving you an option to have different meal every time. . The attitude of personnel is great. They always welcomed our kids, approaching and trying to play, although their knowledge of English could be better. Rooms are comfortable and clean. Highly likely you will feel pleasant in this hotel. Hygiene is spot on. Rooms were clean, halls, restaurants also. My family and I will be more than happy to see you next year! All the best, Bojan Gajić

Elvis Holjan

Hotel was good, not great not bad just good… I want to praise guy from customer relations Dursun Ozdemir he helped us with a lot of staff and he was great! He was the most skilled worker in guest relations departmant, me and my friend would have had so much difficulties in the hotel if he had not been working there. This hotel was so lucky for having someone like him. I hope they value his presence as a guest relations staff in the hotel

Leanne Crossan

Avoid if british !! Only people who spoke English or at least tried to help us were customer relations they were nice & was much appreciated . reception however seemed disingenuous & rude and couldn’t be bothered hearing it for the most part.. I cannot say for a 5 star hotel that I felt that as a whole .. positives were everything was clean housekeeping were very nice ,hairdressers on bottom floor also very pleasant .. negatives were - our room key was faulty for the majority of our stay, when asked to be fixed it was ignored. They just kept giving us replacement cards that worked for an hour or so then stopped working. Then hallelujah the penny dropped 5 days in to our 1 week stay and they eventually sent “technical support” which came at 10pm at night and hammered at the door while my child tried to sleep and finally finished at 10:35. slipped multiple times .. tiled floors wet literally just stepping out of the elevator no signs up anywhere !! Although the cleaners did a good job in the room it seems to be ok to just smoke out in the hallways which isn’t pleasant for non smokers. Mostly enjoyed the food even tho every single item was stone cold when you ate it which should be the bare minimum to keep hot food hot surely!? The phone in room disconnected also asked to be fixed which we were told the mythical technical support would sort for us & still nothing, resulted in a lot of unwanted trips to reception. The fridge in our room also didn’t work. Also enjoy the WiFi which disconnects every 5minutes too. when asking for a taxi at reception when told we’re British even after agreeing to a price it shot up 500lyra more than original price. It’s actually laughable that this place is meant to be 5 star it really makes you wonder. Never in my life have my family been more let down. Overall very disappointing experience & first time in Turkey I would not recommend whatsoever spend your hard earned money elsewhere .

Djenno Hasic

Kudos to you hotel. Everything is really up to par, the rooms are cleaned every day, the mini bar is replenished every day, the pool is neat and clean. The food is excellent, varied, several bars, Algida ice creams, snack bar really all on a level. I would especially praise Dursun, who was very communicative and polite, and I would praise his knowledge of the English language. If I had to criticize something, it would be the poor English at the reception and the room arrangement, which we had to discuss additionally.

Rio Townsend

Where do I begin? The only good thing about this hotel is one waiter named IBRAHIM şAHiN who went above and beyond for us, the guy needs a raise or to get a job at a better hotel, nothing was too much for him and always had a smile on his face! If I could give 0 I would. ALL British people avoid this hotel! No one speaks English and even if they do it’s slight. First room we got to no AC working and no mini fridge working which resulted in us having to change rooms. All lifts but one broke down so only one lift worked the whole 5 days we were there. One of the workers even told us they were fired so they could get a google review! And then we saw them the next day and they said they were leaving?! Our final day was the worst. We were never told a check out time and my husband had to change 2 key cards in one day as they stopped working and none of the reception staff mentioned we were late checking out. My husband went down to reception to complain about the keycard as us not being able to get into the room resulted in my autistic daughter having a meltdown which the reception staff laughed at and thought was funny. We were expected to pay a late check out fee even though we were never told the check out time by this hotel or the airline. I have informed the hotel I will be taking them to court over discrimination of my disabled daughter.