Crowne Plaza Vilamoura

DAWN HAMILL

We stayed here for a week 2nd - 10th May . Hotel was lovely and clean rooms were spotless and very comfortable. The staff were very welcoming. Nothing was too much trouble . Breakfast buffet was very nice with lots of fresh fruit/ vegetables /breads /pastries . Also a hot buffet . We would definitely recommend to others . We really enjoyed our stay , it was my husband’s birthday while we were there and was surprised with a birthday cake and a bottle of bubbly complimentary of the hotel .

Deirdre Miller

We had a quick getaway in the weekend. The hotel is sparkling clean! Reception was fine, could do with a little more attentiveness & smile. The room was good size and impeccably clean . Had a drink on the lounge outside w an incredible sunset. Spa day for €15 for the circuit & the gym is open 24/7. The hot tub comes in at 30-33 degrees & the indoor pool is 27 degrees. Clean and very relaxing to hang out and start the morning. Glad that we went early at 11am many children came to enjoy the indoor pool at the hot tub was full of people-takes away from the zen. Sauna & Hanmam were clean and soothing. Didn’t have time for a spa service but will return.

Paul Welch

This is easily one of the worst managed hotels in the world. The GM - Ana Reis has no interest in customer satisfaction, in dealing with issues as they arise. In fact if you stay here you can expect (as a Diamond Elite customer): Loud announcements in the middle of the night known as the fire system. Rude managers who will speak to you impolitely and then a coercive cover up operation to make sure you can never raise a complaint. In my experience the staff will inform IHG that complaints are already resolved when they are not. They will hide behind their keyboards and not put a single name to emails, refuse access to the GM and refuse access to the Complaint Book which the have a legal obligation to provide in Portugal. The toxic management style has led to a stalinesque approach where there is no redress for any issue. It is also the only IHG hotel in the world that gives a solo drinks voucher when you are two people, yes you must share your welcome drink. Stingy, badly managed by Ana Reis and the team of people around her such as Joao who will treat you rudely, with contempt and surely you’d like to ask, why would I want to spend any time in a 5 star hotel where they’d do this? Absolutely not, go anywhere else! It’s a shame because there are nice areas of the hotel.

Alison Smith

Just returned from a fabulous holiday from this fabulous hotel. Cuisine excellent. All staff were extremely welcoming and helpful. Excellent location for walking, cycling. Worth the additional cost of a room with sea view.

Jeni Taylor

Lovely hotel, staff, food, room. Had an amazing week travelling solo. Thankyou to Fergal too. I love Portugal and will be back!