Couples Swept Away

Kristen Jacobi

My husband and I enjoyed our very first trip to Jamaica and absolutely loved our time at Couples Swept away! The staff was absolutely amazing, so many memorable people!! Shania was very engaging, from making sure we knew what was going on for entertainment to teaching me her fabulous dance moves! She was so incredibly sweet and a pleasure to be around. Kayla was absolutely fantastic as well! Renaldo checked in with us every day making sure we were enjoying ourselves and making sure we didn’t miss out on anything! The bartenders were wonderful as well! I wish I knew how to spell his name properly and I hope I don’t mess it up, Hakeem? He was great as well and made us the most amazing cocktails!! We totally enjoyed our glass bottom boat tour with Captain King Julian, he was very entertaining and enthusiastic, we had a blast! We can’t wait to return and I hope all these wonderful people are still there! The beach was amazing, the grounds were beautiful and very well kept as well

Bailey Tilton

We came for our honeymoon and had a great time! We’ve come across some absolutely phenomenal stuff. Mario at the swim up bar has been OUTSTANDING. He was our go to all week for drinks and we waited for it to be his time at the bar. He was SUPER friendly & made great drinks!! Shanna was also stellar at the bar! She was personable and made great drinks! We found ourselves going back to the palms multiple times and had the BEST experience with Sharie. She was so friendly, giggly, and had the best personality. She gave such great service and made our suppers such a great experience. Julian also did snorkeling AND the glass bottom boat and created such a fun environment. He made it such a fun experience! We had a blast!

Daniel Weir

I am writing this while sitting on their beach waiting for the free shuttles. The service at the resort is pretty two star for a supposed five star resort. A few of the restaurants and workers at the Palms def did not like being there or being asked for anything by guests. The only reason for not giving the service one star is because of the select few workers who enjoyed anything and the free snorkel trip to the reef. They offer some great activities for free: snorkel, catamaran trips, SUP, kayaks, among other things. All restaurants requiring reservations were booked up for our full trip so if you are a first-timer expect to only eat the buffet that’s provided. They prioritize repeat guests for the restaurant reservations. The last issue we had is with our luggage being broken as we left the resort when they took our luggage from the room. There is no policy to reimburse broken luggage so have them handle your stuff at your own risk. They don’t care about your stuff. After experiencing this area, if we do return, it would be at a cheaper place along the beach. The money is not worth the total experience you receive.

Stacy Hammond

Pros: The resort is gorgeous! Groundskeepers work hard to keep the resort gardens taken care of. They were raking the sand, trimming trees, and discarding dropped palms daily. There are a variety of cats that roam the property. Our room was a garden veranda and was spacious and comfortable. The housekeepers service the room twice a day. They did a fantastic job keeping our room stocked and clean. Food is delicious! Beef filet at Feathers was so tender and cooked perfectly. Jerk chicken from the poolside grill was so yummy. The buffet has a variety of food each day so it wasn't hard to find something we enjoyed. There are plenty of beach chairs. It was easy to find a sunny or shady spot each day. The glass bottom boat ride is a must do activity. Cons: Our room was located near the main road and had a lot of road noise all night long. There are only 4 restaurants open for dinner. Two of them require reservations. When we checked in they told us if we wanted to eat at the fine dining we needed to make reservations at that time. The first available time was on our second full day at 8:00 p.m. The no reservation choices at dinner is the buffet (The Palms) and an order by menu restaurant (Patois). The service at Patois was very slow. We ate at the fine dining restaurant, Feathers one night. Food was delicious, but very slow service. From start to finish it was 1 1/2 hours for dinner. I rated the overall service as 4 stars. However, if I could separate service areas it would be: Patois: 2/5 The Palms: 4/5 Feathers 2/5 Veggie Bar: 4/5 Poolside Grill: 4/5 Bars: 5/5 Housekeeping: 5/5 I would love to go to Jamaica again. The people are kind. We enjoyed our stay and this resort. Next time we go to Jamaica, I plan to look for a resort with more restaurants at dinner.

Justin Johnson

Scuba diving and scuba teachers were very trustworthy, masters of their craft, and always very helpful. The food was amazing at all the restaurants. All the service was great, and all the workers (including the grounds keepers and the maids) were always fun and talkative. The beach is huge with white soft sand, and the ocean is clean and clear. This was our second time here, and we'll be back for sure.