Couples Swept Away

Matthew Schneider

I’ll note the good things first. The beach was incredible!! We loved the included things like snorkeling and the sunset sail The men who did the snorkeling boat ride were amazing! Friendly and welcoming We had a fantastic massage The room was nice, very comfortable however the traffic from the road was very loud due to the rooms not having glass in the windows. The food was okay. The pools are dated and could use some new plastering but the beach made up for it… The overall experience was good however the service was poor. They were often out of a lot of food options, we showed up for the 5pm tour and they couldn’t find anyone to give us a tour so the lady gave a brief verbal tour (not the same) We sat at grape vines for lunch and they said if I wanted fish tacos I’d have to go get them myself because it was raining (about a 15 foot walk in the rain to the other cabana) The day before one place forgot what I ordered and finally walked over and asked what I ordered and said they forgot…. The tropical atmosphere and beautiful beaches were amazing but they missed it big time with service.

lindsay certain

I'll start with the good things first. They have a beautiful, clean, safe beach area. It is on seven mile beach, which is absolutely gorgeous. The water is clear and clean, hardly any seaweed either which is always nice, and you have the opportunity to snorkel, and see fish, star fish and stingrays (all of which I saw) they also have a water sport hut where you can use kayaks and paddle boards and other water toys. They have a free shuttle service to and from montego Bay Airport, which was AMAZING. I am super thankful for this, especially since my flight got delayed. There was someone there waiting for us with the shuttle, and that was truly a life saver. They also have a free catamaran cruise certain days of the week, which you can sign up for. They play music and have an open bar, and you can even get off the boat to swim in the water. The cruise is a pretty decent amount of time, 2 or 2.5 hours, which takes you all the way to ricks cafe (to see the cafe, no getting off the boat.) And then brings you back towards the resort, and stops to see the sun set. The crew makes it very enjoyable, and it was probably my favorite part of my stay. They have a wonderful spa area where you can get a couples massage (which I did), and it was absolutely lovely and releaxing. after your massage, you can hang out in this beautiful long hot tub area. They also have a sauna. I definitely enjoyed the spa area. They do have turn down service and they do bring fresh towels in the evening. At least they did for my room. I also like that this resort only allows people who are 18 and older. Now the bad... They have some type of "fresh water" area with a bridge going over it that looks nice from far away but is absolutely disgusting and stinks horribly. It honestly smells like an outhouse. The staff, for the most part, is not friendly whatsoever. They don't greet you. They barely talk to you. I'm not sure if the reason for this is because this resort has a no tip policy, but whatever it is, the staff acts like they hate themselves and you. I can count on one hand the number of friendly, helpful, kind employees I encountered during my stay. I did, however, have good service at lemon grass restaurant, and the waiter was very pleasant. But for the most part, I felt like an annoyance or inconvenience to the staff when I needed something or would ask for something. I was walking to the coffee bar one morning, walking the path that was closest to the beach, and I had one of the hotel security members approach me, and I kid you not, asked me to bring them a plate of food because "they don't feed the security at the hotel." I was not only shocked but also appalled. Not only do I need to worry about the stray cats begging for food, but I gotta worry about the staff too..crazyyy. Now, onto the food. The food is not good. It's mediocre at best. The sushi at lemon grass was decent, and the beef patties at the jamaican restaurant were good. Breakfast was ok,but the jamacian food they offered at breakfast was good (dumpling, chicken livers, plantain, ackee and salt fish). And the omlettes were also good. The rest of the food I had was below average. They also have a very bad bee problem at the resort, at the bar (near the pool) a,d at the jamacian resrestauran the resort, they completely COVER the soda fountain. The fridge was stocked well, but I would appreciate it more if they put a few bottled waters in the fridge daily. Especially because my last night there, I went to get ice, because they have a water fill station but the water is room temperature, so I wanted to put some ice in the water and the ice cooler was completely empty. The other thing I don't really care for is the coffee bar pastries are serve yourself. It kind of takes the resort feeling out of it. I feel like I'm at a bake sale or something. The entire time I was there,the phone in my room wasn't working at all. They said phones were down in all the rooms, which was really really annoying. My drain in the shower also didn't work well and flooded the bathroom

anitra Greenidge

Me and my sister stay at the resort for five days. We had a great time, but they do not treat their workers very well and I have a big problem with that .They work very hard and they do not pay them what they deserve which is very unfair. This hotel is very expensive so I don’t understand why the workers is not getting paid what they supposed to be getting paid. So for that, I will not be returning to this property until they get it right. Please pay your workers what they supposed to be getting. And also, they advise you not to tip the workers. That is so ridiculous. Also, if they find out that they get a tip, they will get in trouble.

Jill

Most beautiful, clean beach. Bungalow style rooms give you the opportunity to enjoy the fresh air and fall asleep to the music of the tree frogs. Delicious, fresh food. Quiet, early nights, not the big party scene. Martini making classes, straw hat making, painting, basket weaving, great scuba dive team. Some amazing, super friendly attentive staff.

Jason Sichi

We absolutely LOVED Couples Swept Away!! The staff was amazing.. The beach is incredible! We will be back soon! Thank you for a wonderful vacation!