Coco Reef Resort & Spa

Z N

I went to the restaurant here for my birthday dinner although I didn’t stay. They went above expectations to make this an experience for me. The theme was tropical, I got a table on the beach, they were willing to put it in the sand under a coconut tree for me. I got balloons! They took care of the cake I had delivered from Kocina Karina (instagram) and ensured it was in perfect shape. The food was delicious and beautifully served. Our waitress Amoya really took care of us. She stayed with us the whole night and made this experience. The manager and Mr. Livingston also made sure everything was perfect down to the decor and experience. The service made us decide to stay here if we go back. The only issue was it was so dark we could not see our food, so the pictures had to be brightened but it was stunning in real. Highly recommend. Note: you have to tip cash, they don’t have a tip screen if you pay by card.

Kerrie

The location of Coco Reef is spectacular. The beach is undeniably beautiful. However, every other aspect of this hotel is awful. The rooms are horribly outdated. The light was flickering in my bathroom and eventually gave out. The mattress was hard and caused me back pain. The TV was tiny and had lines running through the screen. The food was less than okay. I walked five minutes outside and found much better food for cheaper. The service was hit or miss mostly miss. I’d have to walk to the front desk to ask for towels to go to the beach. They’d expect you to walk the towels back up. You were lucky to find someone even attending the front desk. Also, the towels were low quality. My last complaint was the massage I received. It didn’t seem as if it was an experienced therapist. I wasn’t asked about any of my ailments and the therapist concluded by rubbing oil all over my face. I can’t believe I spent what I did to stay at this hotel.

Leo Page-Blau

Unfortunately, this hotel suffers from two primary issues. First, they have not maintained the rooms at all. There were stains all over the tub and wallpaper was peeling and it had a terrible smell. This seems like it used to be a beautiful hotel, but it really needs a lot more TLC and regular maintenance. When I mentioned the stains to the front desk, they directed me to fill out a comment form. Would definitely never waste my money on this sort of poor quality room. The second issue is the customer service. Trinidad and Tobago is known to have friendly, caring people, but it really just felt like none of the staff wanted to be there. They also tried to nickel and dime you for everything. I would strongly recommend that folks stay at another hotel, or even just get an Airbnb. On the bright side, the breakfast tasted pretty good and was included in our rate, but definitely not worth a stay for this.

Shellby Lynn

I was extremely excited to introduce my BFF to Tobago for the first time. The initial person that was supposed to pick us up from the airport had an attitude (Onika)She didn’t have a sign that said our names nor did she have a sign saying CocoReef. I had to call the resort to ask who I should be looking for. Once we found her she said my first name and then pointed to a white van and said Go that way. Never a Welcome to Tobago not even a Good Afternoon. We got to the resort and finally the guy at the front desk welcomed us to the island and resort. Once we got to our room we realized EVERYTHING was old, outdated and below the level of expectation for the cost of the room. The TV was so old it had 3 working channels. We couldn’t even pair our phones to it to allow some other form of entertainment . The breakfast and staff in the dining hall was fantastic. The beach was absolutely beautiful. The beach towels had holes and showed signs of bleach stains. We asked if they could give us wash cloths for the room and was informed they didn’t have any/offer that, I was taken back by this being that it’s 2025. The property needs better lighting once the sun goes down, especially since you’re literally footsteps away from off ground entertainment/food. The darkness doesn’t make you feel safe,the saving grace in that way is knowing that you soon have to pass the guards booth ( they were friendly). We called front desk to ask for an extra pillow and was informed that house keeping has gone for the night and they would leave a note for them to bring the next day (it was 730pm). The next day I called again to ask for the pillow around noon and was told they would bring it later. Around 7pm I called again the front desk and was told that house keeping is gone for the day, but if I wanted I could walk to the front desk to get it. I refused to go there because If that was an option why wasn’t it offered the night before when we called. The guy then told me I would have to wait an hour when his supervisor comes back from dinner break. They finally brought the pillows 15 mins later with an attitude I guess because I didn’t want to come to the front desk to retrieve it. At check out we realized now they are looking to charge for a transportation ride to the airport. Which should have already been included. To make matters worse the driver was the same woman from before. She had an attitude I thanked her for the ride and she didn’t even respond after I paid her. These folks that you have representing Coco Reef left a terrible taste in my mouth. I would NEVER recommend this resort to anyone. They will never get another dime of my hard earned Money. If your facilities are so old and ancient then at least let the customer service be warm and welcoming.

Andrei Petrescu

I did a one-day trip to Tobago from Trinidad and needed a nice spot to hang out before my afternoon flight back. The closest public beach to Crown Point airport is only about 4 minutes walking distance, but right next to it is Coco Reef Resort & Spa, and choosing that was honestly an amazing decision. The beach itself looked really good: clean sand, beautiful clear turquoise water that stayed calm and was perfect for swimming. They had plenty of chairs and loungers set up under the palms, outdoor showers to rinse off the salt and sand, easy access to toilets, and a beach restaurant/bar area just steps away where you could grab drinks, snacks, or a proper meal without having to leave the beach. Everything felt well-organized and made it super easy to just relax and chill for the day. The vibe was calm and laid-back, exactly what I needed for a short stopover. If you're in the same situation (quick day in Tobago near the airport), this place is definitely worth it. Made my short visit feel like a proper mini-vacation!