Coco Reef Resort & Spa

Shellby Lynn

I was extremely excited to introduce my BFF to Tobago for the first time. The initial person that was supposed to pick us up from the airport had an attitude (Onika)She didn’t have a sign that said our names nor did she have a sign saying CocoReef. I had to call the resort to ask who I should be looking for. Once we found her she said my first name and then pointed to a white van and said Go that way. Never a Welcome to Tobago not even a Good Afternoon. We got to the resort and finally the guy at the front desk welcomed us to the island and resort. Once we got to our room we realized EVERYTHING was old, outdated and below the level of expectation for the cost of the room. The TV was so old it had 3 working channels. We couldn’t even pair our phones to it to allow some other form of entertainment . The breakfast and staff in the dining hall was fantastic. The beach was absolutely beautiful. The beach towels had holes and showed signs of bleach stains. We asked if they could give us wash cloths for the room and was informed they didn’t have any/offer that, I was taken back by this being that it’s 2025. The property needs better lighting once the sun goes down, especially since you’re literally footsteps away from off ground entertainment/food. The darkness doesn’t make you feel safe,the saving grace in that way is knowing that you soon have to pass the guards booth ( they were friendly). We called front desk to ask for an extra pillow and was informed that house keeping has gone for the night and they would leave a note for them to bring the next day (it was 730pm). The next day I called again to ask for the pillow around noon and was told they would bring it later. Around 7pm I called again the front desk and was told that house keeping is gone for the day, but if I wanted I could walk to the front desk to get it. I refused to go there because If that was an option why wasn’t it offered the night before when we called. The guy then told me I would have to wait an hour when his supervisor comes back from dinner break. They finally brought the pillows 15 mins later with an attitude I guess because I didn’t want to come to the front desk to retrieve it. At check out we realized now they are looking to charge for a transportation ride to the airport. Which should have already been included. To make matters worse the driver was the same woman from before. She had an attitude I thanked her for the ride and she didn’t even respond after I paid her. These folks that you have representing Coco Reef left a terrible taste in my mouth. I would NEVER recommend this resort to anyone. They will never get another dime of my hard earned Money. If your facilities are so old and ancient then at least let the customer service be warm and welcoming.

Carole Haigh-Ricks

Our second visit to this wonderful hotel. We love it here. Sympathetic improvements have been made since we were here last year, but they have not detracted from the "special place" that this is!

Christian Ramnarine

Extremely overpriced rooms that haven’t been renovated in over 20 years. The ACs don’t work properly, the hot water isn’t hot, the service is sub par. The breakfast is nice though. The car park is horrid. The best part about this stay is the calm relaxing beachfront availability, it’s like your own calm private beach with your own personal space to go swim with the fishes. However, being one of the most expensive places to stay in Tobago, you have to ask yourself if it’s worth it.

Anneke Ward

Check-in: in 2025, Guests are required to fill out a paper form & write your credit card # for incidentals or pay cash deposit. Room keys won’t let you in before 3pm sharp Room: Rattan furniture with years of dust in crevices, hard water blocked up the shower head, shower tub really small Beach: hoping the green specks in the water are seaweed & not waste(cuz there was a smell) Beach towels : old rags Pool: closed Hallway of shops: Sewer/Dead Seaweed smell I’m not sure who the target market is for Coco Reef It’s outdated. check-in , Towel and Food policies are inconvenient. Crown Point is half the price and the rooms are nicer. I wouldn’t say service is better in either one but the price is fair

Octubre Month

Always stay at Coco Reef when I visit Tobago, July 2025, first time back since COVID Place is still well kept and beautiful However, feels like management has changed, noticeably leas staff, plumbing problems and shortages of towels, and whatever staff is there have strained looks and appear overwhelmed. There was a renewal of vows happening sometime during our stay , a lot of guests that weekend, but only 2 staff working clearing tables during breakfast. . There is a play room, it is only available upon request, kids loved it.