Centara Mirage Lagoon Maldives

nicol cheung

The hotel is new and offers a pleasant atmosphere. The housekeeping service was very good (at least twice per day), making our stay comfortable. We had a nice time with the complimentary paddle and kayaking, both of which were enjoyable, and snorkelling (70USD) added a fun element to our trip. The views from the hotel were quite lovely, enhancing our overall experience. I also appreciated the food at the Thai and Italian restaurants, which provided enjoyable dining options. The spa services were relaxing, and I would recommend trying them out. There was a downsides to our experience. I found that the communication app could be improved for better user-friendliness. With a few tweaks, the hotel could make the experience even better.

Phutthiphong Wachirasrisirikul

We had a pleasant stay as a family of eight at Centara Mirage Lagoon. From the moment we arrived and departed we were warmly welcomed by Khun Nutcha, whose kind and genuine smile made us feel immediately at home as she introduced us to the resort. Khun Geniga was also very hospitable and took the time to show us the shark area and resort tour which very delightful . Khun Rejina stood out with her friendly attitude and excellent service mindset. We were also very pleased with the overall hospitality provided by the front desk, bell staff, buggy service staff, Housekeeping staff (They are very friendly and always greet us as we walked pass and they always make sure to keep our rooms clean after we left the villas) and lifeguards (They are very friendly and always looking after us while we in the water) all of whom contributed positively to our experience. Khun. Nutcha, Khun.Geniga and Khun Rejina, They are the 3 shining gems of Centara Mirage Lagoon. Thank you very very much. However, we believe the Food & Beverage service could benefit from further improvement. At Suan Bua, the head chef demonstrated exceptional attention to detail and personally greeted us at the table. The Thai dishes he prepared were authentic and reminded us of home a true highlight of our stay. One of the Thai male service staff at Suan Bua was also very kind, attentive, and helpful. Unfortunately, the service provided by the two Thai female staff did not meet the same standard which quit disappointing . The senior Thai lady service staff did not even have any interaction with us but she goes to every table accept our table during the dinner for 2 days at Suan Bua. Their interaction was very minimal, and they did not offer the same level of warmth or even very basic courtesy such as saying thank you or a smile and have a hard tone of voice which was disappointing and inconsistent with the otherwise excellent service throughout the resort. Regarding the layout, while the resort is marketed as walking-friendly, the hot daytime weather made walking difficult. We had booked four pool villas, but due to full occupancy, our group was separated two on the sunset side and two on the sunrise side ,which made coordination more challenging as we travel with our 70 years old Grandma. We relied heavily on the buggy service, but at times, we experienced long wait times exceeding 30 minutes, not including the additional delays while waiting for responses through the resort’s app. We understand the high occupancy may have strained the buggy availability, but we would like to recommend that the resort consider providing bicycles for guests, especially those staying in overwater villas, as they are located quite far from the main facilities. This would significantly improve accessibility and guest satisfaction. In summary, we truly appreciated the warmth and professionalism of many team members, especially the front office and culinary team, and we hope to see some improvements in F&B service and transportation logistics in the future. Thank you very much!

MUKESH DEVANI

Highlight specific elements like the cleanliness of the bed, quality of amenities, helpfulness of the staff, and the location of the hotel. They went above and beyond to help me find the perfect item.” “I was very impressed with the quality of the product I received. It was exactly what I was hoping for.” “The customer service at this company is excellent.

The Foodie's Diary

Overall this is a decent hotel for families with kids with highlights and lowlights based on our experience below. What we loved: - Kid-Friendly Rooms: The room is fitted with bunk beds which is a huge plus for families with young kids - Easy Access: The hotel is 45-minute boat ride from the airport, skipping the need for a seaplane. - Fun for Kids: The kid activities and pool are a definite highlight - Delicious Thai and Italian food at the respective restaurants (recommend to opt for a full board) - Being a new hotel, everything is very clean and well-maintained. - Amazing Wildlife: We were lucky enough to spot eagle rays, blue spotted ribbon tail rays, stingrays, crabs and sharks to name a few. We discovered thriving reefs with plenty of sea life just outside our villa (tips: swim and snorkle the area outside over water sunset pool villa!) What could be improved are mainly services for the guests and food at buffet restaurant - long wait for the boat: we waited for 1.5 hours at the airport for the boat to take us to the hotel.. which was a bit much - Breakfast buffet could use more variety and better-tasting options. Also, the flies were a bit of a nuisance - Buggy service wait time was a little long especially when staying in a pool villa. Walking in the heat wasn't ideal.

Ahmed Nasir

The staff are supper, specially staff at sail restaurant. Our kids loved the waters sports centre. Best Dive base leader Shimal made sure kids had enjoyable time. Housekeeping staff Sanjay and Ram made sure we had excellent time. Specially since it was my daughters birthday. Thank you Centara team.