Celes Samui

Julie Elencweig

The staff are incredibly kind and hospitable. There are three swimming pools. We stayed at three different types of rooms. We loved the tropical rooms. The staff there is also much kinder. The main lobby rooms are nice but the air conditioners are old and it was never cool enough ay night. It says 4 star but it feels like a 5 star hotel. The breakfast is incredible offering both American breakfast and tons of Thai food options. There is an omelet station also. One of the best breakfasts at a hotel.

Meir Domits

Extremely disappointing experience. We booked this hotel because of the shallow pool with a swim-up bar — the main reason we chose this property for our 5-year-old child’s safety and our holiday enjoyment. This was clearly advertised in the booking, but upon arrival, we found it completely closed for renovations. No prior notice was given. The area we booked is now deserted, and the only alternative offered was a room next to a deep pool, which is unsafe for young children. When we requested a safer option, the hotel refused. This is misleading advertising and shows a lack of care for guests’ safety and experience. Families with kids — think twice before booking here. We would not have chosen this hotel if we knew the truth.

Zakaria P

- Very Poor Experience at Celes Samui - Would Not Recommend I’m writing this review to share my disappointing experience at Celes Samui. After years of traveling, this was definitely one of the worst hotel stays I’ve had, and I think potential guests should be aware of the issues we encountered. Let me start with the staff situation. Most of them don’t speak great English, which I can usually work around since we’re in Thailand. However, the bigger issue was their attitude and lack of interest in actually helping guests. They seemed genuinely bothered whenever we asked for anything and acted like we were inconveniencing them just by being there. The housekeeping was really frustrating from day one. Basic things you’d expect in any hotel just didn’t happen consistently. The minibar in our room was never restocked despite me asking every single day. They’d always say “yes yes, we do today” and then nothing would happen. I’d come back from the beach and it would still be empty. This went on for our entire week-long stay. The towel situation was particularly annoying. We booked a room for 2 adults and 1 child, but they kept giving us only 2 towels. Every morning I had to go down to reception and remind them we needed 3 towels, and every morning they acted surprised. They’d promise to sort it out and then by evening we’d still only have 2 towels. This became a daily routine and they still couldn’t get it right. What really bothered me was when we arrived and there was no bedding set up for my daughter. When I asked about it, they said it wasn’t included in our booking and if we wanted bedding for the third person, we’d have to pay around 79 pounds extra. I showed them our booking confirmation that clearly stated 2 adults and 1 child, but they just said that’s their policy. That seemed excessive for a sheet, blanket and pillow. The general attitude of the staff throughout our stay was disappointing. They don’t seem to enjoy their work and their customer service skills are pretty limited. There was no warmth or attempt to make our stay pleasant - you got the feeling they saw guests as a nuisance rather than customers. The checkout experience was particularly unpleasant. Two staff members - Nan and Neung - handled our checkout and were quite difficult to deal with. They made us wait while they did an extremely thorough room inspection, going through everything looking for any excuse to charge us extra. They treated every guest checking out with suspicion, inspecting rooms very carefully. It felt uncomfortable and unnecessary. They were threatening to charge for any missing items and checking every single thing in the room against their list. Other guests were getting the same treatment - I watched this happen to the family ahead of us too. It made the checkout process feel quite tense when it should have been straightforward. The whole experience was just frustrating. I’ve stayed in budget hotels and various places over the years, and I’ve rarely been treated with such indifference. Even places that cost much less provided better service and made us feel welcome. The location might be decent and the rooms looked okay, but the service really impacts your whole experience. A hotel should make your holiday more enjoyable, not add stress with poor service and unhelpful staff. I won’t be returning to Celes Samui and would suggest looking at other options in Koh Samui. There are plenty of other hotels that seem to care more about their guests and provide proper hospitality. We should have done more research before booking, and I hope this review helps others make a more informed choice. Your holiday will likely be much more enjoyable at one of the many other hotels in the area.

Natt Kiatwuthinon

We stayed for 3 nights in a tropical deluxe room type. The room was clean neat and spacious. We were impressed by the room decoration. If you get a room on the first floor, there is an access to the pool. But for second floor room, you will get a pool view which is also nice. So make sure that you let the hotel know specifically if you have a preference. (It did not say during booking though, It only said the room is on the first floor) The minor thing staying in one of the tropical zone buildings is that the rooms are so close to the main road and noises from bike/car do really enter the room. A huge plus staying here is the hotel offers complimentary activities every morning and afternoon for both kids and adult activities. Also, free kayaks/ paddles upon availability. Three pools are clean and functional. Plenty of chairs around the pool. For beach, sand and water are not as good as Chaweng beach but still crystal clear. Shells are on the beach. So bare foot might not be comfortable. Overall, I rated very good for values.

Alex Cruz

Super nice breakfast buffet with also quite some Asian dishes available. The staff was very helpful and super kind and nice. In the room itself: bed is great, bathroom great but one thing that was super overwhelming was the smell of the toxic cleaning products they use there. This is pretty standard for Thailand but at Celes the smell is extremely strong unfortunately. So that’s a serious downside to this hotel in my opinion. One other thing that is unnecessary in my opinion is the loud music that is being played all around the complex u til late at night. There are speakers everywhere (outside) and the music they play is just not for everyone. I wonder if they realise how disturbing this can be to guests.