Catalonia Montego Bay

Kriza Zaragoza

I guess this is a more affordable all inclusive resort, but regardless all staff should be welcoming and helpful yet there’s some hospitable ones and the other half were quite rude. Food is okay. Beaches are great with a walkable private island. Clean rooms but small bathroom. The key card kept sending an error code to the rooms lock so that was very inconvenient that I had to change it four times. If you want top quality, don’t go here, but if you’re on a budgeted trip with family, it’s not too bad.

Andrew Burt

We stayed at the Holiday Inn for one night before our week at another all inclusive. Check in: be prepared to wait in line for one hour. With 6 people working the desk, it took about 11 minutes per check in. They did bring us fun punch drinks while we waited. We stayed in the adults only section. I’d recommend this part of the property if you’re looking for a little bit more of a quiet area. The gym was great, if you’re into lifting. Real old school style setup with weights and machines. Nothing new or modern. Eats: The jerk hut had amazing jerk pork, and chicken. Highly recommend. The main chow hall has pretty good food. This isn’t a Las Vegas buffet, so have realistic expectations when entering the buffet. You’re also seating essentially outside, so this is worth knowing. Really great value for quality of the hotel.

Cora Ferguson

The room was old, and the furniture needs upgrading. Some staff were lovely others as if they were doing us a favour. The check in staffs were very slow, with not much customer service. We actually had more fun when we left the hotel to explore. The hotel is in a very good location, and the private island was nice to chill out.

Bri anna

Formerly known as Holiday Inn, do not take the cheaper route like I did and regret it! I arrived around 12pm, completed paperwork, and then waited until 3pm for my room. However, the room was not ready until sometime after 4pm despite them knowing I was on the property since 12pm. There were several others that had this issue as well. The pool and beach close at 6pm.. they started kicking people out of the water around 5:30-5:45pm. The food is terrible. At times they didn’t even have enough cups washed. The room, especially the bathrooms, is completely outdated and on the cringy side. The first night I didn’t have hot water. I called the next night and maintenance had to use pliers to troubleshoot. I stayed one night when it was Holiday Inn and the next night when it changed names. The night the new owners took over, they had the shop closed since 7pm, despite advertised sign of closure at 10pm, for “inventory”.

David Walker

Beware of the pricing when you book on Holiday Inn's site. If you are traveling with more than one child under 11. We booked this resort (hotel) based on the price and location close to the airport. Upon arrival we had to pay $50 more per night for our second child. So an extra $250. There are several other resorts that the initial pricing is a couple hundred more than Holiday Inn. I would suggest you look into those other resorts. We tried to argue that the extra charge is not listed when you book. They said call the 800 number, the people at the 800 number say talk to hotel management. So no help from either side. You get stuck paying more than you should. This happen to multiple other families upon checking in. Some were able to get the 800 number staff to tell the hotel staff to waive the extra charge, by waiting on hold for a long time when checking in. But others like myself were not able to, very inconsistent. When I was on a call with the 800 number and the front desk the front desk tried to say it's $100 more per night. It is a frustration to start off vacation which is supposed to be relaxing. The hotel rooms and much of the grounds are old/ in need of repair. The rooms are nothing glamorous, but we knew that it would be going into the booking. We had to keep asking for soap/shampoo, only 1 shampoo and nothing else upon arrival. The tennis court and rackets are falling apart, along with the mini golf course and clubs. The kids club is for young children, I'd say 5 and under. There is no option for kids between 6-12. The arcade/game center and casino are closed, but the site does not tell you that. Snorkeling gear is supposed to be included, but it is not and you have to pay for it from a vendor on the hotel grounds if you want to snorkel. Most of the staff were friendly, but many of them seemed annoyed to be answering questions or dealing with anything you ask for. A few positives: The AC worked really well in the room, food was decent, drinks were good (only beer option is Red Stripe), beach and ocean views are nice (you won't be able to walk past the resort lines, so no option for shell hunting unless you go on a separate tour), there is one pool for families it is a good size pool and we never felt crowded, 3.5 ft deep. There is an adult only section of the resort which has it's own pool. The other reviews posted can help you in the sense that the resort is an economical vacation option but nothing glamorous. But the pricing is not upfront and fair. It is false advertisement. If you are traveling with more than 1 child under 11 look elsewhere!