Catalonia Montego Bay

Jay

We were disappointed with our recent stay at this resort. Despite booking our room months in advance, we arrived to find the resort overbooked and our reserved room unavailable. The staff advised us to contact the third-party site we used to request a refund and mentioned we would be issued a resort credit as compensation—unfortunately, the credit was never provided. The room we were assigned had a beautiful view, which was one of the few positives of our stay. However, the room itself was outdated, and there was a visible crack in the door that compromised both privacy and noise control. The condition of the furnishings and general upkeep fell short of what we expected for the price and rating of the resort. A significant portion of the resort was under renovation, something that was not disclosed prior to booking. Key amenities—including the jerk bar and the swim-up bar and pool—were closed for 5 to 6 days during our visit. This greatly limited the on-site dining and leisure options, which was disappointing. Most of the staff were friendly and professional, and we appreciated their efforts. Sabrina and house keeping were amazing. However, some employees seemed uninterested in their job and were rude. Overall, the resort did not meet expectations. Transparency about availability and amenities, along with better communication and follow-through, would have significantly improved the experience.

Lakeisha Hutton

I went on a team girl's trip and I enjoyed my stay. Lloyd at the pool bar was amazing. The staff overall were friendly and very approachable. Our Bellman Christopher gave our group a grand tour of the grounds. It is a beautiful hotel. However I was disappointed that all the restaurants were booked and we only got to eat at the buffet. The buffet had many great selections. However the desserts tasted pretty awful. Please work on that. There were no towels available and I had to just get dried in the sun which we didn't mind but still we needed a few towels. The drink options are endless however I think the bartenders need more training in making the perfect drinks. They did take our advice on how to make what we wanted and that was great. Overall the customer service was wonderful.

Donnette Dixon

This Hotel has always been amazing! It is my get away Hotel escape for the weekend. It is spacious and welcoming! The staff there are pleasant. My favorite spot with my Hubby is over by the island from the Hotel with the ocean breeze blowing through my hair. How can I forget the food. They have a plethora of delicious food! You have to go and see for yourself.

Cecilia Eivers

Just returned from our 5 day trip here and we had an amazing time! The highlight of this resort is the beach. The water is crystal clear, shallow and calm which was perfect for our young children. They played all day long and had the time of their lives. The food is good. There is always something for everyone at the buffet. The Jamaican food is great, especially the jerk hut. Our room was clean and we were provided with a crib for our 5 month old. The bathroom was small and the shower did not always have hot water, but overall this did not affect our trip. We came for the beach, not the shower. A bit disappointed that the playground was not functional, but we spent so much time at the beach that our kids never really cared. Overall, this was a great vacation for our young family. We will definitely return, as you really can’t beat the calm, shallow beach which as previously mentioned is just perfect for little kids.

Rochelle Crosby Ross

I recently stayed at Catalonia Montego Bay, and it was a fantastic experience. As a vegan, I was pleased to find a variety of plant-based options available. The buffet offered a good selection of fruits, vegetables, and starches, and the à la carte restaurants were accommodating to dietary preferences. The staff was friendly and attentive, ensuring that my dietary needs were met throughout my stay . The resort itself was beautiful, with well-maintained facilities and a lovely beach. Overall, I had a wonderful time and would recommend it to fellow vegan travelers.