Caramel, A Grecotel Resort To Live

Ludmilla Giebler

A Perfect Getaway in Every Way. This hotel offers the ideal setting for a truly relaxing and luxurious vacation. The atmosphere is calm, elegant, and beautifully designed with great attention to detail. The service is outstanding—professional, warm, and always attentive without being intrusive. One of the real highlights was the cuisine: every meal was a delight, combining creativity with top-quality ingredients. If you’re looking for a peaceful, high-end escape with exceptional service and food, this is the place to be. Thanks so much for perfect holiday!

Sadi Br.

Absolutely stunning resort! Grecotel Caramel feels like a private Mediterranean village with elegant whitewashed villas, lush gardens, and a spectacular beachfront. The layout is beautifully designed — from the lagoon-style pool to the suites with private pools — and the beachfront access couldn’t be better. The drone view shows just how serene and luxurious this place is. Whether you're relaxing by the beach, enjoying the spacious green lawns, or waking up to the sea breeze, this resort offers the perfect mix of privacy and indulgence. Ideal for couples, families, or anyone looking for a peaceful escape in Rethymno. Highly recommended for luxury lovers!

Agile Travel

Disappointing Experience – Not Worthy of 5 star Fine Hotels & Resorts Status. We booked a 3-night stay at Grecotel Caramel Boutique Resort in Crete through the American Express Fine Hotels + Resorts (FHR) program, expecting a premium, family-friendly experience. Unfortunately, the reality fell far short of the promise. Pre-arrival communication was poor—the hotel never responded to multiple email inquiries about airport transportation. It took two international phone calls just to confirm a transfer, which ended up costing €120 each way for a one-hour ride. For a supposedly high-end property, this level of service was already concerning. After a 20-hour journey from California, we arrived at 9 p.m., only to find that no restaurants were open and room service offered no kids’ menu—a major oversight for a resort marketed to families. A significant issue was the lack of transparency and integrity regarding FHR benefits. Our booking was eligible for a €100 property credit and a $125 Amex FHR promotion for food and beverage with a 2+ night stay. The hotel refused to honor either credit, insisting that room-charged transportation didn’t qualify (despite being explicitly billed to our room). This contradicts both Amex’s terms and basic hospitality standards. Breakfast was also disappointing. While there was a large spread, it consisted mostly of repetitive cold cuts and cheeses, with the hot food borderline inedible. Only the eggs and pastries were passable. The air conditioning in our room did not work, which made sleeping uncomfortable. While the room itself was clean, there were no washcloths provided, an odd and inconvenient omission—guests are expected to bathe with hand towels. Lastly, the location is remote, over an hour from key destinations like Chania and Knossos Palace, making it less than ideal for travelers wanting to explore the island. In our experience—and in alignment with similar feedback from other disappointed guests—this hotel does not meet the standards of a 5-star resort or the Fine Hotels & Resorts program. Between the poor communication, unfulfilled benefits, mediocre food, and inconvenient location, I cannot recommend this property.

Andrea Marino

We arrived to this wonderful hotel fully expecting a 5 star experience and it delivered in every way! Location was superb. Staff were amazing. Food was fantastic. We were upgraded to a two story villa on the beach, which was a wonderful surprise. The pool is top notch and the aqua aerobics classes were super fun!

Mateusz Patyk

We had a wonderful time at the Grecotel Caramel Butique Resort. The rooms were clean and cosy. The private garden was a surprising and pleasant option to spend a spare time at the hotel. Although the weather at the beginning of May was not pampering, we could benefit from the advantages of the hotel. Restaurants served delicious local meals in a nice athmosphere. The staff of the hotel was very kind, caring and helpful. With a great pleasure we will get back here.