Canopy by Hilton Dubai Al Seef

Rach Okunubi

Hip/trendy/modern hotel at good price. The best part is the excellent staff. From the doormen, to the reception desk, to the wait staff... every staff person really makes you feel welcome and are so polite and accommodating. Thank you for helping with the check in and for being reassuring when Dubai airport closed temporarily due to regional conflict. I also appreciate that the breakfast and dinner times are very broad (breakfast ends at 11 am and dinner ends at 11 pm!)- so you never feel like you have to change your plans or rush to go eat.

Leo Leo

I recently stayed at Canopy by Hilton Al Seef and had a deeply disappointing experience with one of the managers. I was in the lobby with my associates, a group of Black guests, quietly chatting. One of my associates had ordered McDonald’s, but I personally did not eat or order it, nor were we being loud or disruptive. Despite this, the manager repeatedly approached us over a period of 30 minutes, insisting that we were too noisy and could not eat in the lobby. He continued to stand over us and raise the issue even when we were not speaking or eating, which felt like harassment. The situation escalated unnecessarily when he threatened to call the police, demanded we apologize, and stated that the hotel was his home where he had the final say. This behavior made my guests and me feel unwelcome and singled out, particularly given the racial dynamics. We were paying customers who also brought sales opportunities to the hotel, yet were treated with hostility instead of the respect expected from a Hilton property. I strongly urge the hotel management to review this incident and train staff to treat all guests with professionalism and courtesy, regardless of their background.

ravi

I had an outstanding stay at Canopy by Hilton! From the warm welcome at check-in to the seamless service throughout my stay, everything was exceptional. The staff was friendly, professional, and always ready to assist with any request. The room was stylish, modern, and impeccably clean, with thoughtful touches that made the experience even more comfortable. The bed was incredibly cozy, and I appreciated the eco-friendly amenities. The attention to detail in the design and decor truly reflected the brand’s unique charm. The hotel’s facilities, including the fitness center and on-site dining, were excellent. Breakfast at their buffet was delicious, offering fresh and locally sourced options. The atmosphere in the lobby and communal spaces was vibrant and welcoming. Overall, Canopy by Hilton exceeded my expectations. I highly recommend it for anyone looking for a luxurious yet relaxed stay. I will definitely be returning!

Asrsr AlZahrani

I had an absolutely wonderful stay at Canopy Hotel! Everything was exceptional—from the comfort of the room to the overall atmosphere of the hotel. A special shoutout to Neon Restaurant, which was the true highlight of my stay. The food was absolutely delicious—each dish beautifully prepared and full of flavor. But what truly made the experience unforgettable was the incredible team behind it. Huge thanks to the amazing leader Marie, and to Yanoor, Gibbon, Eve, Sabina, , Patrick, and all the kitchen and service staff for their warm hospitality, genuine smiles, and attentive service. A special appreciation goes to the talented chefs led by the amazing Chef Kisha—your passion and creativity truly made each meal memorable. Thank you all for making my experience so special. I can’t wait to return again soon!

irish balmeo

We’ve been staying at this hotel for more than three years, and I’ve even recommended it to my brothers and sisters. The rooms are generally good, and we’ve always enjoyed our experience. However, during our recent 2-night stay with my brother, we faced some issues. In the middle of the night, we started sweating because the air conditioning wasn’t working properly. We couldn’t adjust the temperature, and since it was already late, we just tried to continue sleeping as best we could. Another concern was with the reception team. There were two staff members at the front desk, and one of our friends, who was a second guest, wasn’t allowed to get a key card. My friend was told she could go up but only with someone from reception, which was confusing and felt unnecessary. I didn’t really understand the reason behind that policy. On a positive note, we want to thank Ms. Marie and Ms. Eve for accommodating us during breakfast, and also Jibon—he’s a very nice guy. Special thanks to Ms. Marie for allowing us to still have breakfast even though we were 5 minutes late. Thank you for the hospitality.