BlueBay Grand Esmeralda

Sara Moumi

I would not recommend this hotel. The food was very bland and difficult to enjoy, and it was hard to find anything flavorful to eat. Our room also had multiple bugs — one even went into my sister’s ear, and we found others that we had to kill ourselves. The bed sheets had stains, and the shower pressure was extremely weak. There was visible mold on the ceiling above the toilet, and every time we used the bathroom, water leaked down onto us. When we showered, the leaking was even worse. Throughout the night, we constantly felt itchy, and I wouldn’t be surprised if there were bed bugs as well. You have to wake up early to get chairs because there is almost none compared to the amount of people. Overall, the cleanliness, maintenance, and hygiene conditions were far below what should be acceptable for a resort. I don’t know how this hotel is a 4 star.

Diksha mahey

I stayed here for a week, booked through Sunwing. Upon arrival, I was offered a poolside room for an additional $500 USD. While the location itself was good, the experience was very disappointing and did not feel like a 4-star resort at all. There were no water bottles in our room when we arrived at 9:30 PM, and since the restaurants were already closed, we had nothing to drink. Despite calling several times, water wasn’t delivered until the following afternoon. Our room also had a roof leakage, which I reported three times—yet no maintenance ever came, and we were never offered a room change. The room stayed damp and moist the entire time, and I woke up every day with bug bites (though I didn’t see the bugs, they were clearly present in the bedding). The washroom was in terrible condition: broken showers, unclean surfaces, and black mold throughout. The overall cleanliness and upkeep were far below expectations, with no sense of quality or comfort in the rooms. Food was just average, nowhere near what I expected, and the drinks tasted cheap. Entertainment and activities were also lacking—there were no fun pool parties or much to do overall. I believe this resort might be more suited for older guests, but it’s definitely not the place for younger people looking for energy, fun, and a lively atmosphere. Also, if you are not comfortable with animals, this resort may not be for you—there are raccoons and cats roaming around, often jumping onto tables. Overall, this was not worth the money, and I would not recommend it if you are expecting even a proper 4 or 5 star experience.

Macki Rumak

We got a great deal with an airline’s vacation package, so it was definitely worth the deal we got. Definitely not my favorite resort, but nice enough!! FOOD: a great variety of all kinds of food at the buffet, and the à la carte restaurants are delicious. However, food at the buffet was always cold. POOLS: clean and fun! Could do with a few more chairs, as people snag them early in the morning and then it’s hard to find one. Otherwise, the water was clean and the temperate was perfect! ROOMS: nothing special, just an average room. Rooms are by no means my deal breaker, as I’m only there to sleep - I’d rather go somewhere with good pools and clean beaches, which this resort has. LOCATION: half an hour from the airport, and close to “town” (which we dint venture to this time). Also, Mae sure to check out the “hidden” cenote just south of the resort - BEAUTIFUL!!!

Mike Smith

Avoid This Resort at All Costs – Complete Disaster I cannot stress enough how terrible this resort is. The food is awful, with a tiny and uninspired selection that makes every meal frustrating. Lunch staff were openly rude and dismissive, offering zero help or courtesy. On top of that, there is blatant discrimination — locals are allowed to treat tourists rudely and take advantage of paying guests, while actual visitors are ignored or mistreated. The ocean is dirty and disgusting, and there is no proper beach to enjoy at all. Guests are allowed to smoke everywhere on site, making it completely unsuitable for families. Every aspect of this resort screams mismanagement, disrespect, and neglect for guests. If you’re looking for a relaxing, family-friendly vacation with decent food and a clean beach, stay far away from this resort. This place is not worth a single penny. Pros: None worth mentioning.
Cons: Terrible food, rude staff, discriminatory treatment, dirty ocean, no beach, smoking everywhere, not family friendly, total mismanagement.

Shelly Lemay

Food was limited and not great. Restaurant reservations required an app. The app was terrible to use and has a 1 star rating. Customer service was good and the beach was great! 2 main bars and both were good. Buildings were spread out a little too far. Lobby and rooms were far apart. Can ride the golf cart shuttles but not always convenient and you should prepare to walk quite a bit.