Blue Bay Resort Hotel

Remco van de Winkel

Stayed at Blue Bay Resort Hotel in Crete for two weeks and overall had a lovely holiday. The hotel itself is clean and well kept, and the staff are extremely friendly and welcoming, which really makes a difference. The pools are a bit on the small side, but still nice for a quick swim or to cool off. The sea is about an 8-minute walk away, which is great if you prefer the beach. Food-wise, it’s average: there’s enough choice at the buffet, but the quality isn’t quite what you’d expect from a 4-star hotel. The desserts, on the other hand, are exceptional. We stayed in a two-room suite with a jacuzzi on the balcony, which was a really nice touch and made our stay feel extra special. All in all, it’s a beautiful place for a relaxing holiday, but there’s still a bit of room for improvement, especially when it comes to the food.

Petra Kačírková

Such a lovely stay! The staff were always professional and friendly, and we were pleasantly surprised with a free upgrade to a larger room on the top floor, which made our stay even more comfortable. The room, the restaurant, the whole resort - everything was spotlessly clean! The air conditioning worked flawlessly. The location is quiet, and even with a pool-view room, we heard no noise at all. The food is a real highlight! The meals were delicious and varied, and the drinks included in the all-inclusive were great too. We really appreciated that we could use the resort’s facilities even after check-out.We were also given lunch and dinner vouchers while waiting for our evening airport transfer. The only minor downsides were that the luggage room wasn't locked (anyone could walk in) and the safe in the room comes with an extra fee. In the bathroom was no shower curtain, so the floor got wet after every shower. A smart TV and a better hairdryer would have been a nice touch, but not a big deal. Also the beach is nearby, but it’s down a steep hill, so getting back up might not be ideal for everyone. Overall, an outstanding experience and highly recommended!

Alex Z

Absolutely stunning view! The hotel is clean, peaceful, and perfectly located to enjoy the landscape. Rooms are comfortable and the whole place feels relaxing. Special mention to Jenny at the bar, she’s incredibly friendly and gave us exceptional service every time. A real highlight of our stay!

Anna N

*We spend in this hotel 7 nights all inclusive. -Delicious food, big selection of meat from chicken, pork, beef, turkey to deer. Fresh salads, delicious types of any kind of cheese . Big choice of wines and other drinks. I was missing only freshly squeezed orange juice, but it wasn’t something that I would cry about. -Extremely friendly and helpful stuff. -Our friends in the beginning were not happy with their room but after conversation with receptionist we all received proposition of upgrade from 2 rooms to 1 room with jacuzzi - amazing ! The only small thing I would change was the “disco light” in jacuzzi - too strong and too flashy. Thank you ! We really enjoyed our time in your hotel. P.S Please let know chef that his burgers were 10/10 as he asked for the opinion :)

Gianluca Cani

I stayed at the Blue Bay Resort Hotel in Agia Pelagia for two weeks, and unfortunately, my experience was below expectations. First, the cleaning service was poor – bed sheets were not changed every two days as per their policy, and the general level of cleanliness did not reflect a 4-star hotel. Basic toiletries like shampoo were only provided on the first day, despite the length of our stay and our requests. The food was very repetitive. Leftovers seemed to be reused in new dishes simply by adding sauces. While not inedible, it quickly became unappetizing. By the second week, I had to eat out most nights due to the lack of variety and declining quality. The noise at night was another serious issue. After a disco event, people stayed around the pool making noise until 3 a.m., and the hotel made no effort to enforce quiet hours. The included airport transfer, which was a key reason I booked the hotel, turned out to be misleading. While pickup was provided, I was forced to pay for the return taxi to the airport, even though my booking stated both transfers were included. The car rental service they recommended was subpar – the vehicle was old and poorly maintained. The personnel working at the spa and reception were friendly and the quality of their massages was good and this is the only reason I am giving two stars. Overall, the hotel felt like it was cutting corners wherever possible. I expected a relaxing holiday, but instead was left somehow frustrated and disappointed. Sadly not worth the price or the star rating it claims to have. UPDATE: I have just read the hotel's response, and as with other negative reviews, they refer to information supposedly available on their website or in the terms and conditions. Unfortunately, their conduct and responses on-site tell a different story. One detail I omitted from my original review is that the hotel requested full payment three to four days before the free cancellation period expired—a request I found both unusual and unprofessional. Despite my reservations, I complied. In hindsight, I should have trusted my instincts and canceled the booking in favor of another option. As the hotel's response remains unsatisfactory, I have decided to lower my rating to 1 star.