Best Semiramis

Saf

We stayed at Hotel Best Semiramis and had a lovely experience overall. After checking in, I went back to reception as I had emailed ahead requesting a higher floor and mentioned our anniversary. Adrian at reception was absolutely amazing—very hospitable and genuinely welcoming. He immediately upgraded us to a higher floor with a larger balcony offering stunning views, and even arranged complimentary drinks to celebrate our stay. The hotel itself is very nice and comfortable. We had half board, and while it’s a busy hotel (especially during breakfast and dinner), the staff handle everything efficiently. I’d rate it more as a solid 4-star rather than 5, but it’s still great value for money. The location is excellent, and the scenery around the hotel is breathtaking. Overall, we had a wonderful time and would definitely come back again.

Olamidotun Alayerogun

This hotel is advertised as a five-star property, but my experience suggests it is, at best, a three-star hotel. To start with the basics: there were no bedside sockets, something I’ve never encountered in any modern hotel, let alone a supposed five-star one. I had to request an extension lead just to charge my phone. The TV was not a smart TV and offered only a few Spanish channels and BBC, hardly premium. Arrival was underwhelming. There was no porter, no assistance with luggage, no welcome drink, and no sense of hospitality. I carried my luggage from the entrance to my room myself. This is not the standard expected of a five-star hotel. While the location and scenery are beautiful, right by the ocean with a visually impressive lobby, this was the only real positive. The rooms themselves had nothing that felt luxurious or five-star. The most disappointing part of my stay was the dining experience. I paid for half board, yet drinks; including water were not included, which I found unreasonable. More concerning was the consistently rude and dismissive attitude of the dining staff. On multiple occasions: • Orders were taken impatiently and delivered incorrectly • When mistakes were pointed out, staff reacted rudely • Staff spoke negatively in Spanish after returning incorrect orders Over a six-night stay, I experienced this behaviour three separate times, which points to a systemic service issue, not a one-off incident. When I reported one of these incidents to reception, I was met with sarcasm and told to speak to “public relations” the next day as if the problem was mine, not theirs. Another example of poor service: I requested a spoon to be brought to my room and was told this would incur a charge. My only free option was to go downstairs and collect it myself. This is simply unacceptable for a hotel claiming five-star status. Most troubling of all, I felt discriminated against. On two occasions, the same waiter told me I could not sit in a particular dining area, while white guests were allowed to sit there. I was told they arrived earlier yet this explanation made no sense, as the seating remained available as other white guests came to seat after me. This treatment made me feel uncomfortable and unwelcome. Overall, I did not enjoy my stay. Poor service overshadows even the most beautiful location, and this hotel’s service falls far below five-star standards. I strongly believe its five-star rating should be reconsidered.

Gianluca

Zero stars! This is, without a doubt, the single worst hotel experience my partner and I have encountered in over a decade of extensive global travel, both for work and pleasure. We are frequent travellers, meaning we are accustomed to a vast spectrum of accommodations. Our professional standard for what constitutes good service is high, and this establishment failed on every conceivable level. Why: A Repulsive Discovery - The situation began late at night / early in the morning, when we discovered a severe bed bug infestation in our room. This was not a minor issue; the bed bugs were visible all over the walls, crawling along the headboard, and clearly visible on the side of the mattress. The state of the room was frankly repulsive and inexcusable for any establishment, let alone one purporting to be 5-star luxury. Hours of Indifference: The response from the hotel management upon reporting this critical health and safety issue was the most shocking part of the ordeal: 1. We immediately reported the issue to reception once discovered in the morning. 2. We were asked to wait for hours, despite the urgency of the matter. 3. After a considerable wait, and a second & a third trip back to the desk, the manager finally addressed us. 4. It took several hours and multiple frustrating back-and-forth trips to the reception desk before a room change was finally processed. Throughout this entire process, the manager's attitude was cold, dismissive, and utterly devoid of professionalism. They handled the situation as if changing our room—after we found their property infested with parasites—was a significant favor they were reluctantly granting, rather than an urgent correction owed to a paying customer. For a hotel that proudly claims a 5-star rating, the combination of a severe cleanliness breach (bed bugs) and the complete breakdown of customer service is staggering. We travel constantly, and I can state unequivocally that we have never experienced customer service this poor, not even in remote hotels in developing countries. The profound lack of urgency, respect, and ownership displayed by the management is a disgrace. Stay here at your own risk. This hotel does not deserve its rating in my opinion.

emma wang

My boyfriend surprised me with this vacation. Honestly, looking at the photos beforehand, I didn't have high expectations. However, to my surprise, I didn't want to leave by the last day! ​The hotel's location and facilities are excellent. The only area for improvement is the restaurant; the food quality could be better, and the servers seemed a bit impatient and unfriendly due to how busy they were. That said, almost all the other hotel staff were incredibly friendly and eager to help. We had so much fun playing Pétanque with other guests and the entertainer. Overall, I highly recommend this place!

Amir Jafari

We had a pleasant stay at this hotel with its ocean view. The reception staff was friendly and helpful. However, the all-inclusive option was disappointing. The food was mediocre, and there were better options available outside the hotel. The free drinks were also disappointing; they were not of high quality. Overall, don’t expect exceptional food and drinks in this hotel. Additionally, if you’re looking for a quiet room, avoid the 14th floor. The restaurant is on the 15th floor, and at 6am the chairs start moving, which can be disruptive. :)