Bella Beach Hotel

Maria Barreto

We've just spent 11 days in this hotel: Hotel with the best food I've ever had in hotels. Very good quality food!!! The only thing that needs to be improved is the quality of the snack food. The rooms are large and always clean every day. Bath towels changed every day and bottles of water available. A big thank you to Tonia and Pedro from the restaurant, who were always very friendly, and Yuria, the hotel manager, who was always willing to help. The beach is also very good, clean and when the flag is green the sea is beautiful! The hotel's only downside is the entertainment. Very, very bad. There are days when there is no mini disco for the children, there is no entertainment in the pool, always the same games (water-polo), many times of the day there is no music in the pool, the head of the entertainment team can't even motivate people to sign up for the games. The evening entertainment was also very poor. I would advise the hotel to review the entertainment team and I think everything will be up to scratch by then

Fabricio Augusto Longhi

Exceptional Service Shines Through Dated Decor Our recent last-minute stay at the Bella Beach Hotel was a real mix of experiences, but ultimately, the incredible staff and vibrant atmosphere won us over. While the hotel's infrastructure could certainly use an update, the level of service we received was truly five-star. The Good: From the moment we arrived, the hospitality was outstanding. Despite booking the cheapest room just a day in advance, we were immediately upgraded to a lovely room with a sea view. The staff helped with our luggage, gave us a thorough tour, and even sent a complimentary platter of fruit and snacks to our room—a wonderful touch. The food was another highlight. The main restaurant offered a great variety of delicious options, which was especially impressive given the affordable price of our stay. It far surpassed the quality of a much more expensive hotel we had stayed at earlier in our trip. What truly made our stay memorable was the customer relations manager, who consistently went above and beyond. When a specialty restaurant was fully booked, she managed to secure a table for us. She also arranged a special table for us in the garden of the main restaurant, making our evening feel extra special. The entertainment team was fantastic. They were full of contagious energy, always encouraging guests to join in activities like volleyball, yoga, and various kids' clubs without being pushy. Their positive mood really added to the fun and relaxing holiday atmosphere. The Not-So-Good: The hotel's main drawback is its aging infrastructure. The shower heads in both rooms we used were in desperate need of replacement, and the room we used for a late checkout actually flooded after one shower. We also noticed some vegetation growing between the tiles in the main pool. Cleanliness was another issue. The windows in our room were dirty, and it was clear that many surfaces hadn't been dusted in a very long time. In the main restaurant, the air conditioning struggled to keep up with the heat, making it uncomfortably warm on a couple of occasions. Finally, the "sunbed wars" were a real frustration. Guests would reserve sunbeds by the pool and beach with towels before 7 a.m. and often not return for hours. This meant we had to do the same just to get a spot, which was a bit of a hassle. Overall: If you're looking for a pristine, modern resort, this might not be the place for you. However, if you value exceptional service, a lively atmosphere, and great food, the Bella Beach Hotel offers fantastic value. The staff's dedication to making our stay enjoyable more than made up for the physical shortcomings of the property.

Maria Delgado

A nice place, with a beautiful beach in front. Family and quiet atmosphere, with activities for everyone. The hotel staff is really nice, and polite . The animators are also there for whatever you need, with fantastic activities. The food is very good and there is variety. The best are the desserts, without a doubt. The pool area is nice and there is a park for children which is very good. Adding a drawback is that the wifi does not work sometimes very well. Recommended for families, a place where you will have fun, meet people and enjoy your days off.

Mary Carolina Escuela (Hyspanika)

We a lovely full week stay. The place is amazingly located. Beautiful beach and delicious food! Never boring. The staff however is what earns all the stars! They were all warm, welcoming, charming and considerate. We have our room maintained pristine by a lovely lady who greeted us with a sincere smile every single day. The main barman as well as the beach bar staff were incredible as well. Thanks to them we learned a bit more about the food and local traditions. We were sad to say goodbye to David as he received us upon arrival and also in time to wave us goodbye as we left. 10/10 🇬🇷🤍💙

Nicolae Berfela

⭐️⭐️⭐️⭐️⭐️ We had a truly wonderful stay at Bella Beach Hotel! The location is perfect — right on the beach with stunning sea views and easy access to Heraklion and other nearby attractions. The rooms were spotless and comfortable, with everything we needed for a relaxing holiday. What really stood out was the hospitality — the staff were incredibly kind, always smiling and ready to help with anything we needed. The food was fresh and varied, with delicious options at every meal, and we especially enjoyed the themed nights. The pool area and beach were both well maintained, with plenty of loungers and space to relax. Thank you, Bella Beach, for making our trip to Crete unforgettable! We’ll definitely return. 🇬🇷🌊☀️