Bay Gardens Hotel

Nicholas Dass

I’ve stayed at Bay Gardens Hotel several times, but this was definitely my best experience. From check-in to check-out, the friendliness and professionalism of the front desk team stood out. They were genuinely welcoming, helpful, and went above and beyond to make the stay comfortable. Truly exceptional service. The room was clean, well maintained, and equipped with all the necessary amenities. Breakfast was exactly what it should be—fresh, tasty, and with a great local Saint Lucian twist that made every morning enjoyable. The property itself is tidy and relaxing, with a pleasant atmosphere throughout. Internet speeds were generally good, with only a few small dead spots in certain areas, but nothing that took away from the overall stay. This isn’t my first time here, but it is definitely the most memorable. Bay Gardens Hotel continues to deliver great value, comfort, and outstanding hospitality. Special thanks to the front desk staff for making this visit exceptional. Highly recommended.

George Smith

This hotel is fantastic, if you're staying in the Rodney bay area the hotel is close to all the shops and there is a taxi stand outside which makes it easy to get around the island. There is a shuttle service to the sister resort for when you want a beach day. The staff were very friendly and helpful nothing was any trouble for them. The rooms are spacious and cleaned daily. The pool and bar area are a great place to relax. Breakfast is fresh every morning and is very tasty with plenty of hot and cold options.

Adam Galazka

Overall this is an average hotel. Location is great as it is within walking distance to local grocery store and plenty of restaurants. Staff is okay but most does not seem very friendly due to lack of smiles and welcoming faces. One staff member at breakfast even lied about French toast being available. Their shuttle to the resort is unreliable. Runs every hour but it only held 9 people. Does not help when you have 20 people waiting. Their restaurant and bar are good with decent food but would argue a little pricey. Not sure of we would come back.

DJ BK

Room 239 / This was one of the most frustrating hotel stays I’ve ever had. Before arriving, I completed online check-in, which clearly stated that I would be placed on the bottom floor with a garden view and a balcony. I specifically needed this because I currently have a broken leg and have difficulty walking. When I arrived, the hotel placed me two stories up at the very back of the property. Before even going to the room, I went back to the front desk and explained my situation, clearly stating that I had a broken leg and could not walk that far or manage stairs. Despite this, the staff refused to change my room and showed no willingness to accommodate a legitimate mobility issue. The food was another major disappointment. I ordered Rasta pasta for my entire family, expecting an authentic local dish. Instead, every single plate had no chicken at all and tasted like plain spaghetti with ground beef—something you’d get in the U.S., not while vacationing in St. Lucia. It was extremely misleading and unacceptable. The “all-inclusive” experience was also misleading. When we ordered drinks, we requested plastic cups so we could take them with us, since glass cups were not allowed outside the bar area. We were told the hotel does not have any plastic cups at all. How does an all-inclusive hotel not have basic cups? What is the point of paying for an all-inclusive stay for multiple nights if I still have to go out and spend extra money, the same way I would if I booked an Airbnb? Overall, the lack of accommodation, poor food quality, and unhelpful service made us feel unwelcome and undervalued. Just because guests are Americans does not mean they should be treated as if they are unimportant or undeserving of basic respect and service. I would not recommend this hotel to anyone

Duranne Samuel

We really enjoyed our stay at Bay Gardens Hotel. The room, service and breakfast was definitely great value for money. It's a must stay again for me 😁😁😁, the location of the hotel is very convenient and not far at all from the amenities in Rodney Bay. The staff are very accommodating and helpful, they do everything they can to try to make your stay the best it can be, Thank you Bay Gardens!!!