Barcelo Maya Riviera

Khedidja Saidj

Hi iam from Chicago, i recently stayed at this resort and couldn't be more satisfied with the experience. From the moment I arrived, the staff made me feel genuinely welcome. Every team member I encountered was friendly, professional, and went above and beyond to ensure my stay was comfortable. The check-in process was smooth and efficient, and the concierge was extremely helpful in answering all my questions and giving great recommendations. Housekeeping was consistent and attentive, always making sure the room was spotless and stocked with everything I needed. What stood out the most was the warm and personalized service from the staff across the resort — whether it was the servers at the restaurant, the bartenders by the pool, or the spa team, everyone greeted me with a smile and made me feel at home. It’s rare to find such a high level of hospitality, and it truly made my vacation special. I would definitely return and recommend this resort to anyone looking for a relaxing and welcoming getaway. Five stars all around!

Dominique Bell

Horrible customer service at this hotel. I ordered a drink at the pool bar with Osiris Hernandez she took the order and then disappeared she never made the drink and then I noticed she was at another part of the bar making drinks for others. Later in the day I called the front desk requesting two blankets. After an hour no one showed up to deliver the blankets. I called the front desk again and no one answered. I went on to dinner and when I got back I stopped at the front desk to request the blankets after twenty minutes no one showed to the room to deliver them. I also noticed that someone entered our room when we were away at dinner, they did not clean up or make the beds they switched out the towels which we did not need or request. I signed a paper requesting no housekeeping since we were here on a short stay, I also pressed a button in the room for no housekeeping and someone still entered the room. When I called the front desk to report the blankets were not delivered and to report someone still entered the room while we were at dinner a man answered he did not identify himself, I asked to speak with a manger he asked what I needed to speak with a manager for I asked is this a manager he repeated to me “what do you need a manager for” I then asked is this a manager he said yes, I began to tell him about how someone entered the room when we signed a paper at check in indicating we did not want housekeeping and how upset I was because I did not lock up personal valuable belongings because I didn’t expect anyone to enter the room. The man on the phone who later was identified as David Bastiya began to cut me off and told me if your upset I will not be able to help you and then hung up the phone on me. I immediately went to the front desk to speak with him and there was no one at the front desk. I knocked on a door that is in the hall area which I believe connects to the front desk and David appeared. I asked him why he would hang up the phone on me when I was upset about someone entering the room and reporting the blankets had not arrived, he told me because I was rude. I was shocked that instead of apologizing about the blankets never showing or that someone entered the room I was called rude. David escalated the situation and laughed at me when I expressed how upset I was. I didn’t feel comfortable speaking with him any further and requested to speak with someone else and he stated there was no one else I could speak with. The interaction with someone that was supposed to be a manager was unacceptable and made it so I will never visit this hotel ever again. I have been to this hotel 8 times since 2021 and I have never been treated so poorly. In addition to this interaction there were also other issues such as the room toilet being dirty when we entered the room the first day after waiting three hours, the control panel to flush the toilet broke off, there is a line in the television. I overlooked the room issues because we loved the resort so much but I will never ever visit this resort again due to the poor customer I received from David whom was supposed to be a manager.

Megan Graeme

Me and my boyfriend had a great time at the Agave! Jose Lima and Norma Lopez gave great service to us during our visit. Our food came out in time between each other and tasted amazing. Their steak was super tender and melts in your mouth, the octopus was also very flavourful and soft. Their desserts were great and we tried the one with a cooked grasshopper! Thank you Jose and Norma for your excellent service :)

Taylor Adamson

The taco bar at Agave had great food! Service was excellent with Alex, Oscar, and Felipe. We were celebrating a birthday on our vacation and they surprised us with cake and sang happy birthday. Would definitely recommend the taco bar to those staying at Barceló. Plus it’s all you can eat! Damian at Miramar buffet was excellent as well. He was very attentive and spoke very good English.

Michelle Megala

We had an excellent time at the Barcelo Maya Sapporo Japanese restaurant. Modesta, Ernesto, Antonio and the rest of the staff were attentive, kind, and accommodating. The show for the food was excellent and I was truly blown away. The level of food, service, quality, and care was beyond. I am definitely coming back here for dinner before I go back home!! Also next day we went to Agave. The local Mexican restaurant. We had an excellent time chatting and eating all sorts of variations of tacos at our disposal with the Agave team—Candelario, Javier N, Claudio and the chef Jeshua. Excellent ambiance and don’t forget to ask for the grasshopper!!