Barceló Santiago - Adults Only

Leigh FC

Excellent friendly service from staff and faultless throughout our stay. Had some poor weather, the hotel opened up its inside bar to accommodate guests, but indoor space is limited in this hotel, queues for dinner and now breakfast as outdoor terrace closed. On plus side, lovely pool, plenty of sun loungers. Decent walk-in shower, comfortable beds and bathrobes. On downside, room needs more space in bathroom for toiletries, hangars and better positioned mirrors for dressing, drying hair etc. Buffet has a large selection of food, but there is no labelling as suitable for Vegetarians and non veggie breakfast omelettes are cooked in the same saucepans which restricts choice even more.

Lubos Mraz

The hotel has a beautiful view of the ocean and the cliffs. The hotel team was great, but the overall standard of the hotel is at most three stars. It was disappointing that upon arrival there wasn’t a single bottle of water in the room, even though we had booked a deluxe room. Apparently, to receive water you have to be registered in their Barceló Club. There were very few hangers. The furnishings are older, and there is limited space in the bathroom. The balcony is missing a table, and the chairs were torn. The bathtub drain did not work properly. At breakfast you are mostly served pre-prepared or processed items. The pastry section consists only of defrosted products. On the other hand, I would like to praise the older lady who prepares made-to-order omelets every morning — she was truly excellent. The biggest disappointment was that they did not allow us a late check-out, even though the hotel was half empty. We asked to stay just one hour longer, but the receptionist automatically said no without any consideration. The location is amazing, but the hotel still has a lot to improve.

Neil T

First time in Canaries and so pleased that we chose Barcelo Santiago. Great place to stay. Only down side was the violinist; you will need ear plugs and paracetamol ;) Main reason for review is to mention cycling facilities. The bike storage room is good but it is very small compared to similar hotels in Majorca for example. The room was empty to begin with but a large group arrived and swamped it, so I ended up leaving my bike on my room balcony, which was no issue for the hotel and was better for me.

Joey Millington

I have stayed at a number of Barceló hotels and am never disappointed by the consistent standard, friendly staff, and variety of food. This hotel, however, will forever stand out for the spectacular location overlooking the Los Gigantes cliffs. The room was spacious and we paid the small extra fee for a room on the higher floors so the sea view over the pools was lovely. Definitely worth it! We booked half board as we don't drink alcohol and wanted to do some day trips out in our hire car. We paid for drinks and extra lunches we had and felt it was reasonably priced vs the All Inclusive price for which we wouldn't have got our moneys worth! Everything can be charged straight to the room to avoid carrying any money or you can pay on the spot if the preference is to control spending. We had a few days lounging around the pool and the activities were excellent! From Aqua Dance to Yoga, and darts to little games to win freebies! The team don't push you to join, as with some resorts, but there was no shortage of participants! My partner also used the gym and said it had great facilities with nice air con! The pools were lovely. There was a large pool that had a gradual slope into it, a smaller heated one that was lovely and warm on the clouder days, and a third medium sized pool which was a good depth for swimming. I find no faults with the hotel and have recommended it to numerous people who have enjoyed the many photos I have shared of the pools, sea, and incredible Los Gigantes cliffs.

Alison Walker

Stayed here for 8 nights in March 2026, unfortunately the weather wasn’t great for a large proportion of our holiday, as it was like this when we arrived we didn’t realise to start with how much the hotel changed it’s workings to accommodate the weather. So my thoughts, let’s get the bad stuff out of the way first. Reception - think they have gone to the same “reception staff” training as my local doctor’s surgery. The dealings I had were militant and not particularly friendly or welcoming. On check out you have to get your bands cut off - no option to extend our room and All Inclusive finished with your bands cut off removal. I realise a lot of hotels are like this - but at least we were given a voucher for lunch which was appreciated. Onto the good stuff - it’s clean 👍🏼 I do yoga most mornings so see parts of the room that most guests don’t i.e. under the beds and tables etc and can say is one of the cleanest places I’ve stayed. Plenty of bar staff and waiters - all work very hard and great tribute to the hotel. These guys obviously didn’t train at the same place as the reception staff… really friendly, know your drinks order before you do and take pride in delivering a great service and product. Sunbeds - on the couple of days we got the good weather, good wide open space with spectacular views. Great pool towels that cover most of the bed. Plenty of beds all day. Too much space taken up with additional cost beds though… Restaurant - just the main buffet area. I don’t believe the other à la carte restaurant was open. Wide variety of food and options. Usual buffet style but not as bad as the canteen vibe other reviews state. Due to the weather we couldn’t sit out every day but didn’t spoil it. As usual it’s rude people that push in or don’t have any sense that spoils the experience. Every egg you can imagine (even poached) at breakfast and even a separate omelette station that helps with the queues. For those of us (me) that likes a glass of bubbles in a morning, plenty available and 3 different types. My only criticism would be that when they are pushed on the show cooking - a little care goes out of the window serving undercooked food and bust poached eggs. We were also told that when the restaurant was open All inclusive wasn’t allowed in the pool bar 🤷🏼‍♀️ If you’re looking for a good Adults only All inclusive hotel with amazing views I would definitely recommend, great hotel and good value - we would return in the future ❤️