Barceló Coconut Island

Ian Leung

The all inclusive package was exceptional, including amazing seafood and a la carte dishes. I have had my fair share of all inclusive 'luxury' resorts that end up serving burgers and fish and chips; I can confirm that this is not the case with my stay! The resort was well presented and worthy of a true five-star rating. Attentive and friendly staff. The Director Guest Experiences (glasses and bald hair gentleman) and the Kabang waiter/bartenders were exceptional. The location is a double edged sword- to no fault of the hotel. The inherent nature of a private island means inconvenient transfers. Its location on the quieter Eastern coast provides an idyllic and serene environment. This naturally, means that getting to the bustling districts take a long time (eg. to the Western coast- like Patong, Kata or even Nai Harn). Be prepared for an hour's taxi (affordable though). That said, I would still book here again- it is worth the trade off if you prefer something more secluded and quiet. Overall, outstanding. Seldom do I write reviews and endorse stays, but I was truly satisfied and it achieved my intent of unwinding and relaxing.

CD 23

We had a really rocky start to our holiday but thanks to Alex who has intervened and tried to make our holiday experience more enjoyable. So a big thank you to Alex! On the other hand the hotel management really needs to review some of their management skills and decisions. . This hotel has a non-swimmable sea with murky water and a below-average, dirty beach. Apparently this depends on the time of the season. It wasn't great when we were here in December for Christmas. Maybe the seasonanality of the water quality should be communicated to the clients in the hotel’s description on their website. In my opinion the beach photos on the hotel website are misleading. If you want to travel 10+ hours from Europe to stay on a so-called tropical island, only to find dirty sea water where you cannot swim and have to fight daily for the very limited sunbeds around the pool, then this might be your dream holiday. Unfortunately, it is not for me. The food and drinks in the all-inclusive package are not great, just acceptable at best. The staff are very friendly, but very few speak English, and they often do not understand even when using a Thai translator app. Communication becomes a guessing game with most of the staff. We only booked this hotel because of the Barcelo name, but our experience so far has been very disappointing. Thailand has many beautiful beaches, and Barcelo's beach is not one of them. The hotel has a lot of potential and the service and the client experience can be improved immensely. There are other management issues like you can't order a burger at the beach restaurant bar as part of your all inclusive concept. If you do you will be charged but you can go to the restaurant next door(5 seconds walk!!) and order it for free as long as you eat it there. So the big question to the management of this hotel - Why can't one of your staff order the burger from the next door kitchen and serve it at the beach restaurant?? We didn't enjoy our holiday much and there seemed to be others who did. So do your research before you book! It looks like we have failed...

Carina Nygaard

A beautiful, retreat style resort , with the option All-inclusive , very recommended. The Island is very quiet , but the hotel makes up for it . Rooms are large, bed is 7 out of 10 , beautiful interiour and stylish, relaxed modern and suits the thai island. Pool and sunbeds are good , great food to be buffet. This place is really perfect for 3-7 nights stay , if you are happy to do nothing, just eat, sunbake, or join the activitys, go for bikeride or yoga. There is no hustle and bustle. Easy access with taxi from airport, and the free boat shuttle to the hotel , best start of an holiday , getting over jetlag and adjusting. Very friendly and nice staff!

Roos

Amazing! We had a beach front villa with private pool. The staff is amazingly friendly and helpful. My son got sick and within the hour there was a dokter at his bed 🙏🏻 the next day we forgot a backpack from a day trip! My husbands wallet was in there 🫣. Immediately a staff member called a Grab scooter to have it picked up. Amazing. The spa was good. The restaurants serve nice food but… if you’re not in to buffet style (like us) you’re probably will be eating at one restaurant a lot. I would highly recommend to come here with kids. But, if you’re looking for a kid free zone, don’t worry there are adult pools 🙏🏻

louise G

Family of 6 came for a relaxing Xmas and new year holiday and it didn't disappoint. Service was amazing, staff very friendly and attentative. My husband unfortunately was on crutches for this holiday but everyone was helpful and he felt looked after. The Christmas and New Year Celebrations were amazing. Honestly so good. A lot of prep had gone into the events and everyone should be very pleased with themselves. Was a little confused with the All Inclusive aspect as not everything is included so make sure to ask beforehand. Think only one restaurant is All inclusive, the others you pay a supplement for. Just one niggle which was the adult slide. Not sure if it had been patch repaired while we were there but all four in our group that went down it after day 3 got cuts on their torsos Big thank you to the waiter Kyle who always had a smile on his face, was very competent with his work and helped customers and colleagues whenever he could. He is an absolute credit to the hotel and brand.