Banyan Tree Bangkok

David Haas

Overall, we had a wonderful experience at the Banyan Tree Bangkok and would highly recommend it. The positives far outweighed the minor negatives. We were upgraded from a standard room to a massive suite (Room 2403), which was a fantastic surprise and made our stay feel very special. The bed was very good for sleep as it was the right amount of soft for a side sleeper like myself, and the club package was a great decision, making the stay convenient with easy access to breakfast and drinks. The service was truly incredible; the reception team, in particular, was extremely helpful when I lost my wallet, going to great lengths to help me get it back. We had a small maintenance issue with the bathtub which was quickly fixed, and it took a little while to get the AC temperature right on the first night. Despite the small hiccups, the quality of the room and the outstanding service made this a five-star experience.

Dinushi Perera

Banyan Tree Bangkok is such a wonderful place to stay! I’m so glad I chose it to celebrate our anniversary . it really made the occasion feel special. The service was exceptional; everyone was friendly, attentive, and made us feel very welcome. Our room was huge, clean, and super comfortable, with stunning views of the city that made waking up every morning a treat. The hotel itself has a relaxing and luxurious vibe, perfect for a special getaway. While it’s a bit far from the main city center, the nearby metro makes exploring Bangkok really easy. Plus, the rooftop bar and dining options are fantastic , great food, amazing drinks, and the views are unforgettable. Overall, I had a fantastic experience and would highly recommend Banyan Tree Bangkok for anyone looking for a comfortable, stylish, and memorable stay!

Frolli

Honest review after 10 nights at Banyan Tree Bangkok I stayed for 10 nights at the Banyan Tree Bangkok in the Executive area. The staff in the Executive Lounge on the 19th floor were truly excellent – well trained, attentive and very professional. Unfortunately, the rest of the hotel doesn’t quite meet that standard. The property feels rather dated. The rooms are old, and soundproofing is poor – you can clearly hear doors slamming from other rooms along the corridor. Everything is still very analogue: the QR codes lead to Google documents, but you can’t actually order or book anything online. Even scheduling a massage has to be done by phone. Communication is also weak. There’s no written or digital guest information about breakfast, afternoon tea or hotel services – everything is explained verbally at check-in, which is not ideal after a long flight. The pool area is small but nicely designed. Sadly, the service there was a real disappointment. There’s nothing better than relaxing by the pool with a drink, but there’s simply no service. Staff walk around adjusting cushions instead of approaching guests. I ordered coffee twice and never received it – I finally had to go down to the Executive Lounge myself to get one and bring it back. It’s a shame, because the pool itself could be a real highlight. The rooftop bar is beautiful and worth a visit, but there are even better options in Bangkok. The staff throughout the hotel are friendly and polite, but service quality varies and training seems inconsistent. Check-out was, unfortunately, another low point. You simply pay and that’s it – no farewell gesture, no coffee offer, no sense of closure or warmth. Even though it was breakfast time and I had a transfer arranged, nobody asked if I wanted a coffee to go. Other hotels do this much better, and such small gestures make a big difference. Overall, for the price level, the value just isn’t there anymore. The service, rooms and digital experience don’t match what you’d expect from a five-star property. With renovation, better communication and more consistent training, Banyan Tree Bangkok could easily become amazing again – but right now, it’s simply not worth the price.

Taewan Ekkamolkul

I recently had the pleasure of visiting Banyan Tree Hotel, and it was an excellent experience from start to finish. The food was outstanding – I tried their Chinese dim sum, which was absolutely delicious, and also enjoyed their cocktails, which were perfectly crafted and very flavorful. The atmosphere was wonderful, with a relaxing and elegant vibe complemented by stunning views of the city. The service was exceptional – staff were attentive, friendly, and made the experience even more enjoyable. Another big plus is the convenience of on-site parking, which made the visit smooth and hassle-free. Overall, Banyan Tree Hotel offers a perfect blend of great food, drinks, ambiance, and hospitality. Highly recommended for both dining and relaxing in a beautiful setting.

Ahmad Shairany Zahar

Took the Saffron cruise for wife's birthday. Boarded the boat at 7pm and finished dinner by 9.15pm over a 4 course Thai fusion meal. After dinner we proceeded up on the deck for another half an hour to view the beautiful evening scenes. Waited by Khun Lek who was very attentive and helpful with taking beautiful photos for us. Food was surprisingly filling and very beautifully and deliciously prepared. Amazing environment.. of course helped by the windy weather. Highly recommended.