Banyan Tree Bangkok

Thu Yain

Excellent hotel with warm service at the club lounge. Kudos to them. Rooms a bit dated especially the bathroom but well kept. Would love to give 5 stars but the older doormen only seem to care for farang and no one seems to help the Asians. They avoid eye contact or pretend to be busy. Saw it a few times and when I left, not even one offered help. So a bit meh in terms of that despite having a very warm welcome by the younger doormen when I arrived. Sooo, count your lucky stars or be White when you enter or leave!

Antti Nevantaus

A true 5 star hotel with great attention to detail. They really have mastered their craft and I think the hotel lives up to its reputation. The hotel is not new anymore and it shows in places, but during my visit it was super clean and nice. Having booked a club room I was escorted to the club lounge for check-in. I was lucky to have Ms. Wawa do the check-in formalities and introduce the hotel’s facilities and benefits for me. She is an absolute angel, and the sincere smile and concentration on the customer is amazing. With that kind of welcome I felt really happy to have chosen Banyan Tree. The hotel and all the facilities can be great, but it’s the people who can elevate it to the next level. Ms. Wawa did exactly that. I was lucky to have been upgraded to a Vertigo suite on the 57th floor. It was beautiful - stylish and classy, with well thought out details. A small and inexpensive example was that there were many complimentary bottles of water around the suite. The TV remote didn’t work when I arrived but a quick note to the staff solved the issue. Breakfast was marvelous both in the main restaurant and in the club lounge. Varied, fresh, presented with care. I really enjoyed trying out the Thai and Indian dishes as well as the more traditional breakfast items. Made to order eggs were available in many different ways. I did have a portion of waffles in the lounge and it was delicious. In the main restaurant there were many different juices to choose from. While I was in the main restaurant early in the morning the ambience felt quite serene and not as hectic as I would have expected. The service was good and efficient. The location is a bit of a mixed bag. On hand it’s next to a busy road and it’s not super far from an MRT stop, but on the other hand there’s not that much to see or experience in the very near vicinity. I didn’t consider it a problem. While some of the staff were a bit on the serious side, I want to thank Khun Koi, Mint and especially Wawa for their friendliness. All in all, a great experience. The competition is pretty tough in upscale hotels in Bangkok. If you appreciate traditional style luxury, I think Banyan Tree ticks many boxes. And if they can keep up with having great staff, they should be fine in the future.

Anirban Ghosh

We booked this hotel with lot of expectation and it did live upto most of them except a few - 1. At the check in - it actually put us off for the rest of our stay. Inspite of paying a full advance for the rooms we were requested for a deposit to use hotel amenities. This came as a shocker from a five star hotel. On our refusal to leave a deposit, the staff agreed to do that with a condition to remove all the items from the room which included bar and snacks. Since we had no other choice than to accept what they did to us. 2. And then when we enter the room, we find a cockroach happily enjoying the fields star service in the room. Except for breakfast we didn’t have any meal or tried the in room dining but ofcourse the roof top bar is worth seeing from the hotel. The upgraded room on the 27th floor was spacious and the housekeeping staff would leave a fresh fragrance everyday which was quite good.

Adrián Hován

During a business trip, I had the pleasure of staying at the Banyan Tree Bangkok Hotel for two weeks. I wasn’t familiar with the hotels in Bangkok, so I chose this one based on my colleagues’ recommendations, and I feel it turned out to be the best possible choice. The place is magical — as you step inside, you are greeted by an elegant yet friendly atmosphere that is hard to put into words. Every member of the staff is extremely polite and helpful; throughout my stay, I constantly felt that they pay the utmost attention to their guests. I also opted for the buffet breakfast with my accommodation, which deserves special praise. The selection is huge, the ingredients are fresh, and everything I tasted was incredibly delicious. This is further enhanced by the visual experience of enjoying breakfast with views of the fish ponds and lush greenery, which makes the whole experience perfect. I must also mention the evening piano music, where a lady with a beautiful voice sings while playing. I often stopped in the lobby just to listen. Thank you for the experience, Banyan Tree — 5*!

David Haas

Overall, we had a wonderful experience at the Banyan Tree Bangkok and would highly recommend it. The positives far outweighed the minor negatives. We were upgraded from a standard room to a massive suite (Room 2403), which was a fantastic surprise and made our stay feel very special. The bed was very good for sleep as it was the right amount of soft for a side sleeper like myself, and the club package was a great decision, making the stay convenient with easy access to breakfast and drinks. The service was truly incredible; the reception team, in particular, was extremely helpful when I lost my wallet, going to great lengths to help me get it back. We had a small maintenance issue with the bathtub which was quickly fixed, and it took a little while to get the AC temperature right on the first night. Despite the small hiccups, the quality of the room and the outstanding service made this a five-star experience.