Horseshoe Las Vegas

yourstar rating

I stayed at this hotel recently, and while the property itself is fine, I want to share an honest concern about staff behavior and inclusivity. As a brown guest, I felt noticeably overlooked during my stay—particularly in the casino and bar areas. Staff frequently passed by without greeting or checking in, and I often had to walk up to the bar myself to request service. A few staff members were courteous, but overall, the attention felt inconsistent and, at times, dismissive. I’m sharing this not to accuse, but to be transparent. If this happened to me, it may also be happening to other guests from diverse backgrounds. Every customer deserves the same level of respect and service, regardless of skin color or appearance—especially in a place where guests are actively spending money. Additionally, room cleanliness and basic maintenance need improvement (for example, broken restroom fixtures). These details matter and affect the overall experience. I hope management views this feedback constructively. Better staff training on customer engagement and inclusivity, along with improved housekeeping standards, would make a significant difference. Guests should feel welcome here—no exceptions.

Rob G

Great location right in the middle of the strip, crossing the road from Bellagio and with a connection to Paris. Renewed rooms, everything was impecable, empty minifrige to use in the room. Great room size. Connection to the Monorial. Plenty food/drink options just in front, at Paris or at the lower level. CVS a few minutes walk away. Historical site that was the original MGM grand casino and biggest hotel built at that time. Casino floor smells like cigars but that's how it is on many casinos here. You can choose to have or not room service at checkin time. Beds were comfy. Automated checking from machines at front desk. Checkout at easy as filling a survey in an email and dropping your keys at front desk collectors.

Nicole Wambolt

Overall it was "okay" we paid for a strip view didnt get it! Walking in to the casino smelled like cheap cologne trying to mask the smell of cigarettes. Btw you can obviously smoke cigarettes in this hotel. Saw plenty of people lighting up. Room was okay. Bed was fine, hot water was good.mini fridge didnt get drinks very cold. No coffee pot. There was a lounge on floor 15 just couch and chairs. Ice machine, and soda machine to make purchases. Good location. Kinda loud street noise on a Saturday night.

Beth Bruggman

We checked in on Tuesday before thanksgiving we planned on flying out on Thursday we had a back to back reservation checking in on Saturday again and checking out on Sunday. When we checked in they told us that they would just keep the reseravation all the way through. She told us to stop by when we got back and have them reprogram our keys just in case they check us out and check us back in. When we left my husband forgot his gold chain and cross and we left some dirty clothes our parking ticket and some players cards. When we walked into our room everything was gone and the room had been cleaned. I called security in the morning and nothing was turned in. One person entered our room while we where gone according to security and that was a cleaning person. But they have to do an investigation. Are you kidding me? One person entered our room and he or she is a thief they should have be fired that day. I will press charges if they don't. I hope a lie detector test is protocol. As they are investigating this person is free to steal your stuff. Beware It took us 2 hours to get everything documented and taken care of before we left. Security and the Vip check in agents were amazing. UPDATE: I HAVE NOT HEARD A WORD FROM ANYONE AS OF JANUARY 12TH. I CALLED TO SEE IF THE PERSON WHO ENTERED OUR ROOM (MAID) WHILE WE WERE GONE AND STOLE OUR THINGS WAS FIRED. THE RESPONSE FROM SECURITY WAS BASICALLY WE WON'T TELL YOU ANYTHING EVER. THE HOTEL HAS NOT REACHED OUT AT ALL.

Paul Miller

Location is perfect if you want to be on the strip. Other than that I dont have anything nice to say. Unfortunately this place is a reflection of why this whole area is doing so poorly. They just continue to gouge customers for everything. The bed isnt comfortable. The temperature isnt comfortable. The fridge in our room didnt work so couldnt keep food. 36 bucks for mediocre food for a single person. 20 dollars per day to self park in a garage thats a nightmare to get into and requires a VERY long walk through Paris to even get into the horseshoe. Hotel staff acts annoyed at questions. We learned out lesson. We have family in Henderson and next time we will just get an airbnb or something away from the strip. Its only like 10 minutes to get down there anyway, especially since its not crowded since people stopped going there.