Horseshoe Las Vegas

Vicky Ayala

We stayed at the Horseshoe for 6 nights and probably won't be staying there ever again. Very disappointed in the customer service and communication. When we arrived there was 2 employees in check in, and there was a long line to check in. There was a lot of self check in machines that give you little info as possible about your stay. We never received the wifi password. Laurel the text message helper for the hotel is not very helpful. Called the front desk and got a automated voice. Could not give the correct answer to a question. We requested late check out and got 2 different answer. I hope we don't see chargers for late check out. Room was spacious and clean thought. Great location right in the middle of the strip but the lack of customer service ruined it for us. It's pretty upsetting because it's a Caesar property.

Neelesh Agrawal

Stayed for 4 nights. Rooms were spacious, comfortable and clean. Hotel is close enough to the strip for a short walk. Though you have to choose between cigarett smoke filled halls or car filled very narrow walkway. I visited Vegas after almost 20 years and it is generally a lot less walkable. The hotel service is poor. Even after paying more than $50 in resort fees, per night, you get WiFi only for 2 devices! The room was booked for 4 guests. We arrived 20 min earlier than check in time and were asked to pay fee for check in. Ppl at the front desk are rude, not what you would expect from a resort. A simple question about room charge details turned into an argument because the rep failed to say that taxes were added to the resort fees. Parking is shared with Paris hotel and is far, so need to walk through smoke filled halls.

Ciara Nelson

This hotel is in a great spot if you want to spend time on the strip. It is one of the few hotels with a reasonable pet rate but it’s a journey to get outside once your pet is inside. The room was very clean and quiet. They also offer a nice military discount if you sign up for the rewards program.

Rebecca Rementer

Best location on the strip! Walk everywhere easily or hop on the monorail. Double up poker machines available- my fave 🥰 Rooms are clean and service was great. We had an excellent view of the sphere and loved it. Taxis lined up and waiting if you need them. Excellent comps for us too! We will book again.

Beth Bruggman

We checked in on Tuesday before thanksgiving we planned on flying out on Thursday we had a back to back reservation checking in on Saturday again and checking out on Sunday. When we checked in they told us that they would just keep the reseravation all the way through. She told us to stop by when we got back and have them reprogram our keys just in case they check us out and check us back in. When we left my husband forgot his gold chain and cross and we left some dirty clothes our parking ticket and some players cards. When we walked into our room everything was gone and the room had been cleaned. I called security in the morning and nothing was turned in. One person entered our room while we where gone according to security and that was a cleaning person. But they have to do an investigation. Are you kidding me? One person entered our room and he or she is a thief they should have be fired that day. I will press charges if they don't. I hope a lie detector test is protocol. As they are investigating this person is free to steal your stuff. Beware It took us 2 hours to get everything documented and taken care of before we left. Security and the Vip check in agents were amazing. UPDATE: I HAVE NOT HEARD A WORD FROM ANYONE AS OF JANUARY 12TH. I CALLED TO SEE IF THE PERSON WHO ENTERED OUR ROOM (MAID) WHILE WE WERE GONE AND STOLE OUR THINGS WAS FIRED. THE RESPONSE FROM SECURITY WAS BASICALLY WE WON'T TELL YOU ANYTHING EVER. THE HOTEL HAS NOT REACHED OUT AT ALL.