Horseshoe Las Vegas

yourstar rating

I stayed at this hotel recently, and while the property itself is fine, I want to share an honest concern about staff behavior and inclusivity. As a brown guest, I felt noticeably overlooked during my stay—particularly in the casino and bar areas. Staff frequently passed by without greeting or checking in, and I often had to walk up to the bar myself to request service. A few staff members were courteous, but overall, the attention felt inconsistent and, at times, dismissive. I’m sharing this not to accuse, but to be transparent. If this happened to me, it may also be happening to other guests from diverse backgrounds. Every customer deserves the same level of respect and service, regardless of skin color or appearance—especially in a place where guests are actively spending money. Additionally, room cleanliness and basic maintenance need improvement (for example, broken restroom fixtures). These details matter and affect the overall experience. I hope management views this feedback constructively. Better staff training on customer engagement and inclusivity, along with improved housekeeping standards, would make a significant difference. Guests should feel welcome here—no exceptions.

Rob G

Great location right in the middle of the strip, crossing the road from Bellagio and with a connection to Paris. Renewed rooms, everything was impecable, empty minifrige to use in the room. Great room size. Connection to the Monorial. Plenty food/drink options just in front, at Paris or at the lower level. CVS a few minutes walk away. Historical site that was the original MGM grand casino and biggest hotel built at that time. Casino floor smells like cigars but that's how it is on many casinos here. You can choose to have or not room service at checkin time. Beds were comfy. Automated checking from machines at front desk. Checkout at easy as filling a survey in an email and dropping your keys at front desk collectors.

Nicole Wambolt

Overall it was "okay" we paid for a strip view didnt get it! Walking in to the casino smelled like cheap cologne trying to mask the smell of cigarettes. Btw you can obviously smoke cigarettes in this hotel. Saw plenty of people lighting up. Room was okay. Bed was fine, hot water was good.mini fridge didnt get drinks very cold. No coffee pot. There was a lounge on floor 15 just couch and chairs. Ice machine, and soda machine to make purchases. Good location. Kinda loud street noise on a Saturday night.

M S

The receptionist was a machine and i had no real interaction with staff. Room was ok for the price. Location is getting better with the addition of the new restaurants right out front. Entertainment is lacking in the hotel but plenty to find nearby. I would recommend for the price if you're looking for affordability on the strip.

Jeff Laufer

Not a bad hotel. Big rooms with nice views and a good location. The rooms felt dated and the first floor seemed to have poor ventilation with all the smoking going on in the casino area. Decent setting for a physics conference.