Horseshoe Las Vegas

Danny Randolph

Our experience at Horseshoe Casino started off on a frustrating note. Upon arrival, the check-in line was extremely long and moved very slowly. When it was finally our turn, the customer service representative was unfriendly and came across as rude. After the guests in front of us finished and stepped away, we moved forward. The representative told us to step back in line until he called us. We did exactly that, and almost immediately he said, “Okay, next.” It felt unnecessary and more like a power move than anything helpful. While it may seem minor, it definitely affected our first impression. That said, the room itself was decent. It wasn’t anything special or luxurious, but it was clean, comfortable, and had a good amount of space. The beds were especially comfy, which we appreciated after a long day. Overall, the stay was okay, but the poor check-in experience and lack of professionalism from staff kept it from being a great one. With better customer service, this place could be much better.

jake

Second time staying here for multiple days at a time during the last 12 months. Great location. Property is small but rooms look good and are large. Only complaint about the rooms is the Air Conditioning isn't very strong. The fan doesn't blow the air out very powerfully even when set to manual high. And you can only lower the temp to 68 at the lowest which doesn't feel like 68. Both stays it has felt more like 72 degrees and not much air flow which makes it feel humid and sticky. Only savior is the window cracks open about an inch and a half. So if it's cool at night you get a little help from that. Probably has to do with the eco thermostats. Also night time staff at registration is great. Daytime staff not so great. Don't think I'll be staying here again due to the day staff and air conditioning. Location is great though. And prices are decent.

Tara Weaver

We really enjoyed our stay here! We had a studio on the 15th floor and the view was amazing! The sphere and the high roller were right there, mountains in the distance. The location was great, easy to walk to many, many places. It was easy enough to access transportation for the longer treks. The casino was nice. We had no clue what we were doing as we don’t ever gamble but we navigated the games alright and lost all our money no problem. 😅 Players card got us free High Roller tickets. Wish the room had been warmer. Thermostat did nothing but didnt want to waste precious time worrying about it. It was cold even under the blankets. Extra blanket in the closet would be lovely. Otherwise the room was huge, it was nice and clean, and the room didn’t smell of smoke. We would totally stay here again if we were visiting.

Chris Pacella

High integrity casino in this hotel. During my stay I had a minor situation with one of the roulette machines and after explaining my situation to the pit boss Lori Leffner she quickly resolved said issue. She was very understanding, companionate, professional, and I cannot thank her enough for her assistance. Besides that it is a great hotel for a good price. The windows in the rooms could use a washing though. In conclusion, you can’t go wrong staying/gambling here!

Tom Velasco

The check in was scammy. The lady Francis was super nice and was very talkative. I asked about early check in and she said that there was a $51.00 fee or that I could leave my bags at the bell desk until check in at 4. She asked me about the guy who was with me and asked if he was my son. I said no, but that he was like my son because I have been taking care of him since he was 15 years old.she asked me how I met him. I told her that I work with him at a group home for disabled children. When he turn 18 the group home said he could no longer live there because he was no longer a child. I told her that no one would take him and so did. That was 30 years ago. She said that I was so nice. Then she said that she was going to wave the early check in and she was going to upgrade me to a little larger room. I told her that she was super nice to do that. She said no problem and to enjoy our trip. Fast forward to check out. I see the bill with an EXTRA CHARGE of $112.00 for the upgrade. She snuck in the an up sale. She never mentioned that I was being charged for the upgrade. She made sure only to mention that she was waving the early check in fee. SNEAKY! I spoke with the manager and she said that I signed the contract and it was explained in the small print. I told her of course it was. My fault for being distracted by our conversation. I Will never visit or stay in the HORSESHOE HOTEL EVER! Very poor representation of a good business.