Avista Hideaway Phuket

AUDITWELL

We had a wonderful stay. This hotel is 100% recommended! It’s our second time here, and this time we came with family as well. We would like to thank especially Abu, who works at breakfast — he is very kind, a really good person and always attentive to his guests. Also, there is a girl we met here three years ago in the same hotel (unfortunately we don’t remember her name), but she was lovely too. The Manager and Majda were also extremely helpful and charming — their attitude made us feel very welcome. In general, all the staff are very nice and friendly, and they make your stay comfortable and pleasant. The room cleaning was also excellent — everything feels very well cared for. Breakfast is very good, with a nice variety and fresh products every morning. The atmosphere is relaxing, and the whole environment is perfect to disconnect and enjoy your holidays. We truly appreciate the way everyone works here to make every detail perfect for the guests. We will definitely come back again — this place really makes you feel at home.

x x

Unfortunately, our experience at this hotel fell significantly short of a five-star standard. From the moment we arrived, we were disappointed. Upon check-in, staff member Jade welcomed us into a dark blue room that felt uninviting and lacked any sense of “wow.” She then quickly proceeded to discuss a hotel deposit, which had not been mentioned at the time of booking, as we had already paid in full through our third-party travel agent. The deposit amount changed multiple times during this discussion, and when we requested to see the hotel’s policy, it was not provided. After asking to speak with management, the fees were eventually waived; however, as a result, Jade requested housekeeping to remove the minibar from our room, which was inconvenient and unexpected. This initial experience left us feeling unsettled. We opted for the full-board package, but the policy was confusing and restrictive. We were told that each meal would include either an appetizer and main course, or a main course and dessert. Any errors in ordering were charged at the next meal, and beverages—including water—were not included and required additional payment. Throughout our stay, we encountered multiple issues with room facilities. Lights frequently stopped working, power would cut off unexpectedly, and the room key often failed to open the door. Each time, we had to walk to the pool area to contact the front desk, which was inconvenient and frustrating. Requests for hotel buggies were also problematic; there was often no confirmation or communication, leaving us to wait outside without certainty, which was particularly stressful when we had taxis waiting. Housekeeping services were inconsistent. Towels and robes were only replaced when specifically requested, despite repeated calls and messages. Towels were often left on wet floors, and litter around the hotel grounds was noticeable. The outdoor décor was poorly maintained, with broken elements that detracted from the overall atmosphere. Additionally, there were unpleasant smells in the hotel rooms, which made the environment less welcoming. During the rainy season, the air conditioning was left on full blast, so after returning from a long, wet day outside, we were often greeted by freezing cold rooms, which was uncomfortable. On one occasion, we also experienced difficulty charging a single drink to our room prior to checkout, which created unnecessary complications. Overall, the combination of confusing policies, inconsistent service, recurring maintenance issues, poorly maintained facilities, and uncomfortable room conditions made our stay far below the expectations set by a five-star property. We hope the management addresses these issues to ensure a smoother experience for future guests.

shivan gupta

Beautiful imagery and reviews. The shock begins right from front desk at time of check in - rooms are not prepared post 2 hours from check in time as well as no sign of a cordial welcome drink or a cold/hot towel, basics one would expect. What is surprising is the lobby and entrance is beautiful so clearly the design is great… management is what’s off but then you get to know it’s a franchise property of Accor. Post check in at 11 PM the main outdoor lock (leading to the balcony) doesn’t work for which repeated calls are made only for someone to show up at 1 AM. Next the electricity the next morning keeps going in my mother’s room for which the maintainance person walks in without a knock or bell. The design of the property as seen in the images is great but no maintenance or sops given it’s an international chain. This is all day one, will keep you posted though definitely not recommended. Thai hospitality is way better than what’s experienced here.

gurupdesh boparai

⭐️⭐️⭐️⭐️⭐️ Excellent Stay! Highly Recommended I had a wonderful experience at this hotel. The rooms were clean, spacious, and very comfortable. The staff was extremely courteous and helpful throughout my stay. A special mention to Goldi and Vishal — they truly are gems! Their warm hospitality and professionalism made my visit even more enjoyable. The hotel’s location is also perfect, with easy access to major attractions and amenities. I would highly recommend this hotel to everyone looking for a pleasant and memorable stay.

Ahmad Al khalili

We came for a holiday, and it was our first time visiting Phuket. We were advised to book our stay at this hotel the location is amazing, although a bit far from the city. It seems there’s some construction work happening inside, but it didn’t really affect our stay. The staff were very kind and respectful throughout our visit. I was especially happy to meet Faisal, who spoke Arabic and helped us a lot truly a great person. The Vista restaurant team always welcomed us with warm smiles and greetings. A special thanks as well to Elias from Reception, who welcomed us with a respectful smile, was always ready to assist, and guided us to visit many nice places around. The only downside was the weather it rained a lot during our stay, so we couldn’t explore or enjoy the outdoor activities as much as we wanted. it was a pleasant experience, and we truly appreciate the hospitality from everyone at the hotel.