Grand Mercure Bangkok Atrium

Daniyah Sahni

I recently stayed at the Grand Majestic Hotel and had an amazing experience. From the moment I arrived, the staff was incredibly welcoming and attentive. The check-in process was smooth, and I was quickly escorted to my room. The room itself was spacious, well-appointed, and impeccably clean. The bed was incredibly comfortable, and I slept soundly every night. The bathroom was modern and featured all the amenities I needed. The hotel's facilities were also top-notch, including a beautiful pool, and a fantastic restaurant. Overall, my stay at the Grand Majestic Hotel was exceptional. I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay. The only suggestion is to add few indian options in breakfast menu

Neeraj Singla

Review: Family Stay at Grand Mercure Bangkok Atrium Rating: ★★★★☆ (4/5) Stay Dates: May 11–13, 2025 Guest: Neeraj Singla and Family We stayed at Grand Mercure Bangkok Atrium for two nights during our family trip to Thailand, and the experience was largely positive with some thoughtful gestures and a few areas for improvement. 🌟 What We Loved: Warm Welcome & Front Desk Experience: The front desk team made a lasting impression — cheerful, helpful, and playful with our infant son. We arrived early around 12 PM (well ahead of the standard 2 PM check-in), and they graciously allowed early check-in without any hassle. Free Room Upgrade & No Security Deposit: To our pleasant surprise, the staff upgraded our room to a higher category, which was a kind gesture. They also did not take any security deposit, which made check-in and check-out completely smooth and guest-friendly. Comfortable Rooms with Thoughtful Baby Setup: Our upgraded room was clean, spacious, and welcoming. A baby cot was provided, and the adorable towel elephant arrangement added a sweet touch that made us smile. Housekeeping Service: Prompt, polite, and attentive — the housekeeping team deserves appreciation for maintaining everything well. Bathroom, Wi-Fi & Air India Presence: The bathrooms were modern and clean, and the Wi-Fi worked flawlessly. Since Air India crew seemed to be staying at the hotel, the breakfast buffet also featured some Indian options, which was a bonus for Indian travelers. Swimming Pool & Kids’ Pool: The pool area on the 4th floor was lovely. The presence of a baby pool was especially delightful — our kiddo had a blast! 🔧 Areas That Could Be Improved: No Welcome Drink Offered: After a long 7–8 hour journey from the airport, a simple welcome drink would have been a nice and refreshing gesture, especially for families arriving with children. Non-Smart TV in the Room: The in-room TV wasn’t a smart TV, which meant we couldn’t cast YouTube or play cartoons for our child. This was inconvenient, particularly for family travelers with toddlers. Key Card Access Issues — A Major Concern: Unfortunately, the room keycard deactivated at 9 AM on the day of checkout (even though checkout was at 12 PM). This led to repeated trips to the front desk to get the card reactivated. The most distressing moment came when I took my baby to the pool around 10:30 AM. On returning, our card wouldn’t let us back to the 17th floor (our room). I exited on the 15th floor thinking I’d take the stairs — but unknowingly entered a fire exit stairwell, which locked behind us. We were trapped — no phones, no intercom, no way to call for help. I knocked and shouted, and only after some time did a kind guest hear and rescue us. My request to hotel management: Keep keycards active until actual checkout time. Install emergency phones or buzzers inside fire exits. Warn guests about fire exit doors clearly — this incident could have gone terribly wrong, especially with a baby. 🏁 Final Thoughts: Despite the scary fire exit episode, we were truly touched by the warmth of the staff, the thoughtful upgrade, baby-friendly amenities, and overall service. With some attention to keycard handling, emergency protocols, and a few small hospitality gestures (like a welcome drink), Grand Mercure Bangkok Atrium can offer a flawless family stay experience. Warm regards, Neeraj Singla & Family India

Paul Dillinger

We really enjoyed our stay here. The location was very centrally located. Lots of great stores and restaurants within a short walk. The rooms were clean, the bed was a bit firmer than I'd like, but otherwise comfortable. The service was excellent. I'm quite happy with what we got for the price we paid.

Nathan Parker

This hotel has excellent service, the wait staff, bar staff and reception made the stay very welcoming. The hotel is a bit older but this is reflected in the price. Lovely pool and refreshing executive lounge. Easy access to train station and great pick up out front. The breakfast had a great selection.

Vibhor Dhote

The rooms were fairly large, and beautiful. The view from our room was really cool. The location is not bad either. They added points to my ALL program only for one night despite booking for 2 nights. Food was alright here. But we ordered online on one of the days. There’s also a 7-11 nearby at a walking distance.