AVA Resort Cancun

Nichole Shoch

The staff here is 5 stars! Everyone went out of their way to make sure our trip was perfect! We ate breakfast every morning at the Legendary restaurant. The menu and service was fabulous! Jose was excellent! The location is 10 minutes from the airport. We visited in August, and at that time the beaches had a lot of seaweed, however, the pools were clean and well maintained!

Kiersten Mangin

Everyone by the pool were amazing. Amalia gave us amazing service. She was so kind and made sure we had everything we needed. Noel was also the best! He brought us special beverages the whole trip. On our last day he brought us coconuts and they were delicious. Last but not least Jorge was the best leader for the amazing staff around the pool. He gave us amazing service and even got us an amazing seafood lunch. Thanks so everyone for making the trick so special

Marie Assaf

Let me preface this by saying I’ve stayed in 7+ resorts all throughout Mexico and have never once left a review because I have never felt the need to. Each resort had been wonderful in their own way. Upon arriving here - the employee got into a yelling match with our transportation driver from the airport. Upon walking into the hotel, everyone was getting greeted with drinks, nobody offered me or my family members anything. There are 2 buffets on opposite ends of the hotel well over .5 mile walk from one another. Every morning unless you were up bright and early you would have a 10-15 + minute wait as well as an even longer one just for fresh eggs or a crepe. I am a very patient person and the employees doing the cooking did work very hard but if you wanted any other type of eggs besides waiting in the line majority of the time they were out. Took laps around the buffet to even find cream cheese for bagels and lots of google translation. I got an 80 minute massage for 90+ US dollars where majority of the massage was spent rubbing lotion into my skin - not massaging. I also got a “shampoo + blow dry” for 90$ where soap was still left in my hair after the wash. Due to the language barrier translating was very difficult. Every restaurant besides the buffet must have a reservation - we weren’t not allowed to make more than 1 a day or the other would have to be canceled. Food services close around 10:30/11:00 pm. The rooms are supplied with 2 bags of chips, 2 fruit snacks, and 1 bag of what looks like peanuts but are never refilled after. You can hear every song word for word from the pool or any footsteps walking by at night from the rooms. If you are looking to be treated like family rather than a dollar sign at an all inclusive like any other ones I’ve ever been to - I’d look elsewhere.

Mayra Linares

We’ve had a wonderful experience at AVA. The rooms are absolutely beautiful. The views are gorgeous, and the restaurant and staff Add to the high-end experience. At the pool, I have to say that Leonardo was the best service our party of 11 have ever received. We travel often in family groups and that can’t be easy and he was so attentive and responsive. Definitely someone I would look to keep around. Overall, it’s been a great experience.

Sarah-kaye Thurston

Absolutely phenomenal dining experience at Chez Moi. The lobster bisque cappuccino was packed with rich, deep flavor—one of the highlights of the meal. The beef Wellington was executed perfectly, tender and flavorful with a beautifully crisp crust. I also had the salmon, which was cooked to perfection, and we shared a seafood plate that was both fresh and elegantly presented. We had a gluten allergy at our table, and the staff was extremely accommodating, offering thoughtful alternatives without compromising quality. From food to cocktails, every item was delivered with attention to detail and presentation. The service was warm, attentive, and polished. Truly felt like a Michelin-star quality experience from start to finish. Highly recommend.