Aria Claros Beach & Spa Resort

sahil khan

Having previously stayed at this hotel in 2019, I had high expectations for our return visit. Unfortunately, our experience was marred by disappointment and neglect. The staff were consistently rude and unhelpful, particularly towards foreign guests, creating a hostile environment. Basic amenities such as air conditioning were lacking in the main lobby, and the dining options were inadequate, with food either overcooked or underdone. Our stay in the villa was equally disappointing. The room had several issues: broken handles, a malfunctioning TV, sagging mattresses, an ant infestation, broken lights, no WiFi, and unreliable air conditioning. Despite calling for assistance 15 times in one day, our requests were ignored, leaving us feeling as if our basic needs were being dismissed. Given our experience, I would strongly advise against this hotel for foreign tourists. The lack of respect and poor service, especially considering the high cost of over £700 per night, make it a place I cannot recommend.

Popovici Patric

one of the most disastrous hotels I've ever stayed at, I'll explain the reasons below: I had a reservation for 7 days at a deluxe double room with a sea view for 2 adults and 2 children, when we got there we were told that there were no rooms available except in the cottages, where after I saw them, I refused let's stay there because it looks like after the war in Ukraine. After long negotiations in gymnastic language (no one at the reception speaks English except at a very poor level), in exchange for 570 euros more for 7 days, we would receive a two-room suite that we had to take in the central building, otherwise we would have slept in the car. The apartment is in a deplorable state, in the first room the air conditioning did not work, the water was flowing continuously and the beds were destroyed. Strong points of the hotel: the aqua park and the location. Weak points: cleanliness, internet signal, industrial type food, but the most important is the lack of air conditioning even in the dining room or reception. Avoid this hotel at all costs, it is a big scam.

CEO Kam

I stayed here 12th-15th in villa 3 I recently stayed and had a thoroughly disappointing experience. From start to finish, my stay was marred by numerous issues that the hotel staff seemed unwilling or unable to resolve. The service was abysmal. When I checked in, the front desk staff was indifferent and did not provide any information about the hotel's amenities or services. Throughout my stay, I encountered unhelpful and often rude staff members. When I called the front desk to report the issues with my room, it took several calls before someone finally answered, and even then, no one was sent to address the problems. Wi-Fi was practically unusable, with a weak signal and constant disconnections. The food quality at the hotel restaurant was subpar. The breakfast buffet offered a limited selection of stale and unappetizing items. The service in the restaurant was slow, and the staff seemed disinterested in providing a pleasant dining experience. Overall cleanliness throughout the hotel was severely lacking. Public areas like the lobby and hallways were dirty, with trash often left unattended. The elevators had a strange odor and were not cleaned regularly. My stay at was extremely disappointing. unhelpful staff, lack of amenities, and general lack of cleanliness made for an unpleasant experience. I would not recommend this hotel to anyone and will not be returning. Management needs to make significant improvements to bring this hotel up to a standard that justifies its name and price point.

BJ Cin R.

We come to this hotel every year and we always enjoyed our stay. The staff are always friendly and helpful which we appreciate. There’s variety of food in all the meals, variety to choose from, variety of meat dishes, fish and big choices of salad and dessert. (Good for vegan diet). The water slides are so much fun, catering to both adults and kids. They’re only open during the peak season because the weather is warmer. Alina, the manager is super friendly and helpful. The SPA is excellent, they make you feel so relaxed and recharged. Overall, we enjoyed this hotel, it’s not perfect but it meets our needs. There’re many activities here, lots of nice and cozy area to sit with family and friends for quality time, etc.

Andy Rapps

The resort has seen better days, that said it wasn’t a bad stay it just wasn’t good, you can see the hotel was at some point a 5star hotel now I would rate it maybe 3.5. The room was ok a bit tired with the floor really needing to be replaced, the view from the balcony was stunning, the amenities around the hotel were adequate but things like shade canopies were broken and missing, the entertainment and crew were very good and engaging. There was plenty of food available but you had to choose your time carefully if you didn’t want to que endlessly. We were in a group of 10 adults and 3 children and 7 out of 10 adults became ill with food poisoning not severe but still unpleasant. The alcohol served is all local and whilst the beer and wine were drinkable the spirits were not. The trip wasn’t a disaster but we certainly would not be going back