Anantara Al Jabal Al Akhdar Resort

Elham Esmaili

Despite the beautiful natural surroundings and lovely views, our overall experience at the hotel was extremely disappointing. We had requested an upgrade and were given a new room rate which we accepted. However, it took over two hours for the staff to move us to the new room, which significantly delayed our plans as we had to wait with our luggage, unable to unpack or rest. Upon entering the upgraded room, we found the toilet was not clean, and later at night, we discovered a dead insect under the pillow in the bed sheet — something that was absolutely unacceptable. We also tried to order a simple cup of tea through room service — three times with different staff — and each time, they only sent tea bags without hot water or a proper setup. The worst part of our stay was the checkout process. We were told that the room rate we were quoted was just the additional charge and that we had signed a paper confirming it. However, the paper we were shown only had the room rate written on it with no word like additional or extra! On top of everything, the hotel lost our ID cards, which caused even more stress. We spent almost two hours sitting in the lobby waiting for them to locate the IDs. Eventually, the hotel manager arrived, and only then were the IDs found — supposedly they had fallen behind the reception desk. While the manager was polite, most of the staff showed a lack of professionalism, urgency, and respect throughout our stay. Unfortunately, we left the hotel tired, disappointed, and regretting choosing this place for our holiday.

Mahmoud

The overall hospitality of staff from first entry through out the stay until leaving. Food is good specially Breakfast (the Jabal Akhdar Benedict) and all. Also the Italian restaurant is amazing with good views. The landscaping and farming within. The location all amazing absolutely. All the staff is hospital , helpful and professional not anyone missing. 4*4 required for mountain road

Collins Rushesha

A delightful hotel to stay, its location and views are so beautiful in anyway. The view is stunning, observable from your apartment. Located up on the hill, offering a mountain view alongside an infinity pool. Its an impeccable design outstanding all round. Its a great place to relax and unwind while enjoying the beauty of nature...its fantastic choice for luxurious holiday ..kindly visit for indulgent vacation at this resort.

Hugo Sugden

Amazing views from the cliff side and a lovely villa. However, a horrendous nickel and dime and evidently dated hotel. We paid £900 per night for the room and the views; and it didn’t disappoint. However £9 for a cappuccino, £7 for a tonic water and £15 for a pint of beer. Just honestly taking the p*ss. Inclusive buffet doesn’t include soft drinks or coffee and they will hit you hard for it…. Really hard. Restaurants were very pleasant service but the food was below average, at least £50 per person, before drinks. The hotel is a family destination with kids everywhere, something to note if you’re NOT a family travelling. Clearly USED to be a first class hotel (why all their awards are 7-8 years old) and now run down and become a cheaper experience of skinning you for everything, which left such a sour taste in our mouths. The Chedi in Muscat was our first hotel and is streaks ahead in service, food, decor and food experience. Worth noting that our expectations were high as we spent a lot of money on the room and are staying at other top hotels in the country during our stay. No doubt the majority will love it.

Tania Khurana

What a lovely resort! Serene, calm and simply beautiful. Truly impressed with the high standards of hospitality. The low temperatures were a welcome respite from the hot Dubai summer. Absolutely worth the drive of 5 hours. Would love to visit again.