AluaSoul Palma

David Green

Extended stay at this fabulous Hotel twice. Hard to top. Great value for money. Friendly attentive staff. Always happy to give advice and help in anyway. Rooms spacious super clean. And best mattress I’ve enjoyed sleeping on. Location perfect. Jump on a bus or if feeling active super coastal walks.

Kristina S

I travel every month and unfortunately this has probably been the worst hotel I’ve stayed at. We had half board, food selection was good, but quality of ingredients very poor (bought cheap), lots of cups still dirty, with lipstick etc. No drinks included at dinner, not even water from the machine, never experienced this. Rooms are fine, clean. Location is ok, with the bus you can visit old town. Elevators didn’t work, one was completely broken , the other one always skipped our floor. For a 4* hotel unacceptable. Not much to do here, the promenade is pretty quiet. The sky pool is a joke, sorry. Staff is friendly though

Alison Lee

This hotel is great. Nice location and sea view, the staffs were very friendly too. However, I think it would be more suitable if this hotel is rated as a 3-star hotel instead of 4. Having stayed in a few 4-star hotels before, the room I got this time was quite small. The noise isolation of the room was not good as well - I could hear people walking at the corridor and talking next door. Some items such as toothbrushes are not provided in the room, but you can request them. They do not provide facial tissues, which was quite inconvenient for me as I have a sensitive nose. They also don't provide bottled water after cleaning. You'll have 2 bottles of water for free as a welcome gift but that's it. If you buy water from them it'll cost you €3 per bottle - that is more expensive than the water in the airport (€1.5 each)! Their reception, restaurant and pool areas are very beautiful and nice. Apparently for the restaurant you'll have to be some sort of member to sit near the sea view? I was told I was not allowed to sit there only after I sat down. I wished it was mentioned in advance. For massages and spa you'll have to book them few days in advance during holiday season, and unfortunately I was there for only 3 days so I did not get the chance to try them. Overall my stay with this hotel was positive and the room was clean. However I would not think this is a 4-star hotel - 3 stars would be more appropriate. For the people who are planning to stay here: book the sea view rooms. It's totally worth it! :)

Gisele

Great views from room. Good check in experience and generally helpful staff. Good breakfast buffet. Our issue was the emergency light that came on in the middle of the night. It was us up. We could not turn it off. When mentioned the following day we were told it was a system problem. Not the best answer when you want a good nights sleep. Fortunately the light did not come on the second night. Other disappointment was the snacks in the club room. Looked like food - sandwiches and salads - were put out early in the day and never replenished. So if you want an evening snack you may be out of luck. But they did have bubbly and OJ! Location was right on water but a rather long walk to the actual beach.

Bernadett Farkas

The location is spectacular. The hotel itself is nice, modern and very well maintained. The corners are very clean and the service is very attentive. I can't say anything negative. At check-in we were greeted with a warm and friendly welcome by the receptionist Nabina (I think that's her name).His big smile and friendliness made the tiredness of a long trip disappear. Thank you all, it will definitely be a pleasure to come back.