Bordoy Alcudia Bay

Matthew Powell

It's definitely not a 4-star hotel! Just returned from 7 days here. Rooms basic and cleaning during our stay was quite poor, the floors were never swept once. Beware, the walls are paper thin, and you can hear everything that goes on in the rooms next door!! Entertainment is not very good unless you like karaoke. The Beatles and Stevie Wonder tributes were to the point of being embarrassing. Food is limited in choice and sometimes inedible (lamb chops were disgusting), meaning we had to pay to eat out. I was disappointed that there is only 1 bar, which is the pool bar, so nowhere to sit and have a drink inside, never seen this in a hotel before. My main complaint was that the all-inclusive was a joke! we paid to go AI, but there were loads of other guests that weren't AI helping themselves to drinks and food all day, and the staff never challenged them. So what's the point paying to be AI if this is the case? On the positives, the hotel is in a good location, staff very friendly (reception staff not though) and reception, restaurant etc spotlessly clean.

Robert Bacon

New owners. And not a 4-star hotel . Food is plain. Repeated often and lacked choice staff lacked training and don't be fooled into buying superior package at hotel through travel agent. "2" . Pics show superior rooms, but it is fake . Rooms are all the same in the hotel...superior package gets u free slippers tarty small dressing gown, and great views allegedly, which u get the same view on any other floor .

Kieran B

Fantastic stay at this hotel, food was excellent with lots of options for all, attentive staff, pool area was lovely with plenty beds, room modern and recently refurbished. Service at pool bar was great too. All staff extremely friendly and helpful

Abby Kirwan

If you enjoy a quieter hotel, this is the one for you. There's lots of shops within walking distance and once I found a short cut to the beach I was there within say 7-10 minutes. The customer service here is exceptional. The room service is fantastic. The waitresses and waitors are so polite, friendly and welcoming. I've been made to feel that nothing is too much to ask for, which has been so nice! The food is absolutely delicious and there's such a variety! The pool is well kept and it's easy to get a sun bed as there's plenty to go around. We haven't once had to go and put our towel on one to 'claim' a sun bed in the morning. There's spa facilities here, which my mum has used to have a massage. There's a small gym and drinks available in the lobby. There's also a vending machine in the lobby, two computers, jewellery available to purchase and bikes to hire. It's such a lovely place to be, especially to relax. I do feel however that if you're looking for something a bit more lively then this may not be the place for you. The entertainment has been okay so far, with a South African couple singing (they were incredible!!), but then it's been a bit dismal since then. Other than the lack of entertainment, it's a wonderful place to stay. I think adding gym classes like yoga would be a great idea during the day. There's also shooting available to do on site. All in all, it's been very relaxing and welcoming so far 😊

Alison Oxley

Reception/Staff - reception area clean & modern. Staff welcoming & helpful. Room - bedroom area clean - but a bit minimalist on space to hang clothes or other personal items but we managed. Bed - Although the mattress comfortable, personally I wasn't very keen on the pillows , one was the size of a large ish sofa cushion and the other long and flat . couldn't get comfortable kept moving them about , probably the worst nights sleep I've had in a hotel. Bath room/ Shower. clean - but the shower flooded the whole bathroom floor , we could actually ring out our bath mat , health and safety risks of falling if unsteady on your feet. Tea & Coffee in the room- never enough for more than one coffee each person per day. We ended up buying our own coffee sachets , so we had enough for a coffee first thing in the mornings and late afternoons when went up from the pool. Their coffee machine coffee was very small & frothy and offen out of order in the pool bar. Main Restaurant - staff excellent so friendly. Breakfast great, lunch great, personally I struggled to find anything I really fancied in way of a hot meal. They posted an Indian food night which I was looking forward to , hmm a dish of plain bland white rice and flavour less chicken curry, no breads or poppadom ect . The chicken had bits of grissel in which put me off eating so I stuck to having salads due to lack of alternative.. we also noticed more than once one particular member of kitchen staff kept using the same tongs to handle cooked and uncooked chicken on the griddle. Pool Area excellent kept very clean.. day time entertainment good..staff excellent.. snacks hot food ok if you like burgers chips ect , but the only option for veggies was warm plain cauliflower bits . All ran out very quickly so every man for themselves lol . But you can use the restaurant. Sunbeds nice, probably need more umbrellas for couples and singles high season. Perhaps June isn't regarded as high season or they will have more put out if asked, but we always managed to get a sunbed. Drinks - we were all-inclusive - this has to by far the very worst hotel I've ever stayed in for cocktails, I completely understand that unless you pay extra for a premium drinks package you just get local spirits . But to be told you can have tequila sunrise without the sunrise then they poured it out from a pre made up container it tasted like very watery warm orange squash , not drinkable alcohol ? how would you know if it's pre made , that's a joke.. we asked for rum and coke. I was almost sick. It contained what looked like lumpy congealed cellulite floating around in Coca-Cola. Absolutely disgusting. If they're unable to provide decent alternative then perhaps they shouldn't offer any cocktails on their all-inclusive drinks list. Management you need to get on top of this issue they are basic foundations of good customer service . Evening Entertainment - we thought was excellent.. you do have to sit where everyone has been sitting in their swimwear during the day, but lots of smaller hotels do due to space..no alternative in bad weather the seats were wet ! ... Entertainment team were great at getting everyone involved up and dancing. Down side no late drinking or relaxing outside or in after 11.30 pm . We were told to finish our drinks because they were closing. Perhaps they could change their second restaurant into an evening bar for those who don't want to go back to their rooms at 11.30 ... Would we revisit. No . All staff were excellent and work incredibly hard they are a credit to company.. Management need to seriously look into issues , shame because this hotel has the potential to be great .