Aloft Cancun

SF

Only 1 of 2 elevators were working. They were working on it though. My floor elevator up button didn't work as was the same on some other floors but not sure how many know of, other than 1 other. Great location. Supermarket just a block away, starbucks 2 blocks away, easy walk to other fun nightlife and restaurants. Beach access right across the road at Isla mujeres ferry. Don't pay attn to crosswalk signals, they are always blinking. Cross when you can and run!

Allie Klein

Wonderful hotel!!! AMAZING STAFF!! Arturo Martinez and Dulce and Gabriel and all the front desk staff were incredibly kind. Every bar tender was extremely nice and helpful and attentive. I loved my stay especially because of the wonderful staff. Our rooms were always beautifully clean and the cleaning staff did a wonderful job.

LiveLoveLeonardLee

Great one night stay! Staff couldn’t be better! Mario and Erika are the best! They knew myself and my dog, with whom I traveled by name, after just one night! It was like traveling with friends and we were sad to go! They were so helpful and kind. We would absolutely stay there again because of the staff alone 🥰 but the hotel also had an amazing rooftop, great happy hour that lasted countless hours, fun atmosphere! Be sure to check it out!

Lauren Walsh

Avoid avoid avoid. The staff are rude and zero customer service. The pictures are like Instagram vs reality. Rooftop is 80% random open space with about 10 beds, and crowded with everyone waiting to check in. Zero check-in flexibility - they just point at the clock, and regardless, no check-in until 3pm. Nothing is renovated.. Only one functioning elevator servicing the entire hotel. The rooms smell like mould and the windows are like in a prison cell. Its 3:45pm local time and we have checked out, moving to a cleaner, nicer and hopefully more friendly hotel.

Naomi Buell

If you read the reviews you will be prepared for what this hotel is and isn’t. If you can pay $100-$150 it’s a great place but I wouldn’t say it’s up to bonvoy hotel standards necessarily. Pros: -Great rooftop pool, it’s not big but does the trick -amazing rooftop view -awesome location -my room was quiet - the gym isn’t big but it’s there and has a few items - the bed was decent - my room was fairly clean - I had no issues with the elevators as others mentioned. - there’s a great super market next door. -AC worked great and was quiet - check in was easy although I arrived around 6:30pm Cons: - honestly just curb your expectations and you will be fine but the wifi didn’t work for me, the shower head was old but totally functional, the shower amenities were broken off the wall but full and on the bathroom sink, the lotion doesn’t smell nice but the rest of the products were decent, the sheets and towels are a bit rough but again they get the job done. - unsure if the fridge works, I guess I’ll see tomorrow as I got some cottage cheese from the supermarket. Overall absolutely worth it if you find a decent price just don’t expect the world.