Almare, A Luxury Collection Adult All-inclusive Resort, Isla Mujeres

bahar shamlan

Our stay at Almare Luxury Resort was absolutely wonderful. From the moment we arrived, the service was splendid, with staff going above and beyond to make sure we were comfortable throughout our stay. The 24-hour room service was especially impressive and incredibly convenient, and the food truck on site was a fun and tasty option that we ended up enjoying more than once. The servers and bartenders deserve a special mention as they were always very kind, attentive, and genuinely helpful, which made the experience feel warm and personal rather than overly formal. The atmosphere of the resort is calm and refined, perfect for unwinding. The view is absolutely stunning, with breathtaking sights of the ocean and crystal-clear water right at the beach. Spending time by the water felt peaceful and refreshing, and it was easy to disconnect and fully relax. This resort is definitely ideal for people looking for rest and relaxation, not for those seeking a party scene. We also enjoyed some memorable activities during our stay, including scuba diving, which allowed us to explore the beautiful marine life, and driving around town in a golf cart, a fun and easy way to discover Isla Mujeres at our own pace. The only downside of our experience was the limited selection on the restaurant’s menu. While the food wasn't bad, we hugely preferred the food truck options, and overall having more variety would have made dining on-site better.

Brianna

This was our first time on the island and we are so happy we decided to stay on the southern side. It seemed a lot more quiet where we were. Very relaxing! This resort was 60% capacity and it felt like we pretty much had it to ourselves, besides seeing a few couples. We absolutely loved the beach side service- Edgar, Cara, and Claudia were so prompt and attentive. Claudia remembered our names the first time we introduced ourselves to her, she was absolutely marvelous. :) The beach was really clean, and we were able to see some different marine life in the water right off of the deck! There were paddle boards and snorkeling gear you could borrow as well. There were two main restaurants- Seasalt (rooftop) and Boga. We ate at both several times and the food was so good! We really enjoyed the pizza at Seasalt. We tried almost everything on the menus for dinner and we were not disappointed one time.. except I wasn't a big fan of the shrimp risotto and that's ok. I asked for something else and was promptly given it. The portions are smaller so we ordered several things and shared. During breakfast we went to Boga and they had a buffet but the French toast and chia pudding with fresh juice off the menu was my favorite! We usually ate beach side for lunch. They had a food truck and Boga. The fresh ceviche, guac, and and shrimp tempura tacos were seriously the best from Boga. I think I ate that almost everyday. The drinks were on par and the lobby had a bar where we mostly hung out after dinner and had drinks. Joseph and Rafael were the bartenders/mixologists and they were a lot of fun! Joseph was knowledgeable about the different liquors and enjoyed telling us about the tequilas and mixing us drinks or tasting shots. Housekeeping did a wonderful job and they arranged and organized our toiletries and shoes very nicely. Room service was also great. They were fast and the food was hot. We ordered steak and fries smothered in gravy, which was delicious! The burger was also really good. I can't say anything badly about any of the staff. They were all very accommodating and friendly. As far as safety goes, the island itself was super safe and you could go out any time of the day. We walked several places and there was staff at the end of the driveway to a gate where they check you in and out. We has access to a taxi anytime and they would come within a couple of minutes. We did have a few hiccups but they were very small in the grand scheme of things and how good of a time we had there. Our first night we arrived pretty late as we had delays so we ended up ordering room service around midnight and waited an hour or so until we called again and they said they never received the order. But after that, they came within 20 minutes. Another incident happened when the shower handle fell off and we had asked for them to fix it 3 times because they didn't put the maintenance order in and then when we went and talked to the front desk before dinner for the final time, they were very apologetic and fixed it promptly. Again, this wasn't a huge deal to us as they did fix it and we are pretty laid back. One other thing I recommend doing is booking through expedia because it provided taxi service and ferry tickets to get there. The resort does offer taxi and ferry service but their ferry was not operating the whole time we were there and it would have been the same ferry we were taking anyway. So it was just a lot more convenient for us to have the taxi have our names on a sign and have our ferry tickets purchased for us which the taxi driver handed us. Just worked better for us. We really enjoyed our stay and the staff!!!

Jennifer Darr

This resort has so much potential as it’s a beautiful property. However, it has zero execution on service and transparency. Several issues for us and our friends, first being the phantom private ferry service by the property (I’m convinced this boat doesn’t exist), rude waiters and bartenders, eating experiences that were awkward as you often felt you were bothering people! We honestly were often hungry and went off property to eat. Others we met were having the same thoughts! Total waste of money for the all inclusive aspect. If you want to pay $700 a night for a beautiful room and that’s it, you will maybe be satisfied. NeXT time we visit, we are renting a VRBO on the East side of the island by Punta Sur and taking care of ourselves. I will be writing a letter to Marriott on this property as I was that disappointed! 😞

Sharla Farrell

Almare is the definition of luxury!!! This was one of the best experiences we've ever had at an all inclusive resort. First, we need to acknowledge how amazing the staff was. The service was incredible throughout our entire stay and they were so attentive. Every single day we looked forward to seeing Karen, Alejandro, Claudia and Edgar at the beach beds/beach bar. They were ABSOLUTELY AMAZING, so attentive, we never had an empty drink (lol!) and we can't wait to go back and see them. Noe and Emiliano at the front desk /concierge were also so helpful with every question we had and always did their best to find solutions quickly. Eddy, Laura, and Alan were also THE BEST!!! The amenities are top tier, loved the spa treatment, even though it was pricey it was worth every single dollar, especially being able to use the hydrotherapy services after. We also loved the food offerings, especially at the rooftop restaurant Seasalt. Definitely looking forward to our return as this ticked all of our boxes. Our only call-outs would be the music... would love to have more a vibe going on throughout. The music from the neighbouring resorts/beach clubs helped during the day but at night, would love to have something more upbeat, especially at the Lobby Bar!! Otherwise, 10/10... can't wait to go back.

Mrz. Castle

We stayed at this luxury resort to celebrate my friend's birthday and wow! Our entire stay was delightful from the ferry trip to the island and back. Our suite was spacious and super clean with a nice jacuzzi tub. We had a fully stocked refrigerator and cozy chairs on our balcony. There are no complaints with the staff at Almare. Everyone worked extremely hard to accommodate us. The meals were unique and tasty however it would've been nice if there were all day buffet options. Overall, I'd book again.