Alexandre Hotel Troya

H M

Currently staying here had to review as we have had enough. Rude and impolite. My son is heavily disabled and there were no ajustments made. Manager said we could take his food upstairs from the resturant but then was was always stopped by the old tall guy and was told no he was horrible to my young daughter for no reason. There was other famililes taking food out never been stopped. They come to you as soon as you sit down to scan your room card the service is terrible. I asked if i could eat my food first was very very rude. I told them a man sneezed and was coughing all over the chips they didnt change it. The food made my partner vomit thankfully ok to fly home. The pool is freezing. There vending machines never work. Good thing is that they upgraded our room as there were insects and vents hanging off the walls in our family lounge room. We stayed on floor 1 which helped with my son. I wouldnt come back here just because how rude and unorganized this place is but it has a lovely view to look out of. Asked for out bill realized that they added extra charges on. So obviously had to go through this as we knew it wasnt or bill, man with black hair on reception said this is normal sometimes this happends as the resturant guys dont pay attention so I think thats all we needed to know to never come back.

Emily Cope

This was my first time abroad and my god it’s been amazing! The staff at reception are helpful, the staff in the bar and the restaurant are amazing! The cleaners are friendly! I definitely recommend this hotel! There’s shops near and the beach is opposite we had the most beautiful view from our room!

Malgi Hanušová

Not great, not terrible. Personally, I don't like the touristy south of the island, so the location wasn't ideal for me. Unfortunately, Spanish cuisine was nowhere to be found around the hotel, which is a shame because I love tapas. There was a slight smell of cigarettes lingering in the hotel hallways, likely coming from the old carpets—probably a remnant of the times when smoking indoors was allowed. The rooms were fine, and I enjoyed our little balcony. The beach is close by, and it's actually really nice. Breakfasts were great and offered plenty of variety.

Sophie

Very good evening, Yesterday, a staff member, a lady with long black hair approached me and said, “Breakfast, no dinner. Pay pay dinner.” Her name is Jenny?! I read it on the paper I signed. I tried to explain that reception had told me I could enjoy my dinner and settle the bill in full on checkout. This was my third night, and no one had mentioned anything about immediate payment before. Suddenly, everyone started staring at me as I tried to clarify again that reception had informed me I would pay at the end of my stay. They handed me a paper to sign, something I had never been asked to do before. I’m actually one of the few who can afford a five-night stay at your hotel on my own. I enjoyed very much my stay last year. Yes, this is the second year I booked my stay with you. As I have decided to spend two more nights until Tuesday, I had booked myself a stay somewhere else. Anyways, I then asked to speak with a manager, and as the manager approached me, the same lady said in Spanish “The lady doesn’t want to pay” I don’t speak Spanish, but I understood it clearly, and so did everyone around me. Also the restaurant manager struggled to understand my point. He simply said that his staff member claimed one thing while I was saying another, insisting that I refuse to pay. That was absolutely not the case. Throughout the entire ordeal, I felt everyone’s eyes on me. My face turned completely red, and by the time it was over, I kept on feeling extremely embarrassed. I finished my plate in silence, and left. The day before, I asked a receptionist, a very polite gentleman older than me, if it was possible to have my bed sheets changed as I have found multiple long black hair on my freshly changed bedsheets. While I understood that this can happen, the gentleman has been extremely apologetic, his customers service was top notch, and despite it being late in the afternoon, he arranged everything within 20 minutes. It’s disappointing how the restaurant manager handled the situation. Later on, he offered me a drink as an apology, and I kindly denied the offer. I work in hospitality and handle complaints on a daily basis, so I understand the importance of good service. However, I found your staff’s attitude to be rude and unprofessional, completely unacceptable. My dining experience was ruined; I only had one plate and two small sides (from the counter next to me, table 106, because I felt too uncomfortable to go towards the entrance, take a fresh plate, ask for more tuna, and then making my way back to my table. I strongly recommend providing your staff with proper training on how to communicate respectfully with guests. I would appreciate a response from the hotel manager via their personal email before my check out.

David Baker

Hotel is lovely and bright, rooms are nice, with an abundance of sockets and USB ports, so you won't need your extension cable. Quite impressed with the number of hangers in the wardrobe, and wooden ones at that. Shower is one of the best I've come across with regards to heat and pressure. Only downside is the food, only staying bed and breakfast so can't comment on dinner etc. But it is probably one of the worst I seen regarding quality and selection. Lots of noise from the hotel next door, someone needs to tell them to turn the noise down. Before I finish I must congratulate the hotel on the great job they have done with the infinity pool and it's surroundings.