Alexandre Hotel Troya

H M

Currently staying here had to review as we have had enough. Rude and impolite. My son is heavily disabled and there were no ajustments made. Manager said we could take his food upstairs from the resturant but then was was always stopped by the old tall guy and was told no he was horrible to my young daughter for no reason. There was other famililes taking food out never been stopped. They come to you as soon as you sit down to scan your room card the service is terrible. I asked if i could eat my food first was very very rude. I told them a man sneezed and was coughing all over the chips they didnt change it. The food made my partner vomit thankfully ok to fly home. The pool is freezing. There vending machines never work. Good thing is that they upgraded our room as there were insects and vents hanging off the walls in our family lounge room. We stayed on floor 1 which helped with my son. I wouldnt come back here just because how rude and unorganized this place is but it has a lovely view to look out of. Asked for out bill realized that they added extra charges on. So obviously had to go through this as we knew it wasnt or bill, man with black hair on reception said this is normal sometimes this happends as the resturant guys dont pay attention so I think thats all we needed to know to never come back.

Alex Zupcsek

7 nights, Full Board - 2 Adults, 1 Child (5) Generally, the hotel was clean, with comfortable beds, and decent size rooms. After check-in, we found the room with 3 single beds, plenty of sleeping room. With some restauration/reabilitation works ongoing on some rooms during our stay, it is clear that the hotel is being well mentained and keeping up to standards. The pool and pool area was clean, with plenty on sunbeds available. Children under 16 years old are not allowed to use the spa and infinity pool. In regard to restaurant / food / service, not exactly to our expectations. The food was a bit repetitive, with insufficient varieties for our tastes. Nonetheless, we have only left the restaurant hungry on one occasion/evening, with all other occasions finding something for our taste buds. We have found the wait time for drinks and grilled food somewhat long. Overall, 4/5, probably better for couples/no children, as all the facilities can be explored.

kenny Hepburn

Really nice hotel, staff very friendly and do their best to make your holiday fantastic. The beach is just across the road from the hotel. Spa pool is warmer than the jacuzzi which I loved really helped with aching muscles after traveling. Food is very basic and worth the money we paid for it.

Frank Brøndum

Nice hotel with an excellent pool area. Especially the adult zone was impressive. The buffet restaurant has plenty of choices, but the quality of most of the food is rather mediocre. The restaurant area is VERY busy and not at all cosy, so we will recommend to eat at the cheap restaurants just outside the hotel. Rooms are being renovated and we had an older room and it needed renovation, but was clean with an excellent bed. Noise at night from nearby discotheques is impressive, but with the windows closed and earplugs in we managed to get at good nights sleep. The Hotel is situated right at the beach and with restaurants and bars just outside the door.

Emily Cope

This was my first time abroad and my god it’s been amazing! The staff at reception are helpful, the staff in the bar and the restaurant are amazing! The cleaners are friendly! I definitely recommend this hotel! There’s shops near and the beach is opposite we had the most beautiful view from our room!