Alexandre Hotel Troya

Will Day

Rooms, pool, bar etc are lovely. Food is really poor. It is low quality, runs out then not replenished and very repetitive. Chips with every meal including breakfast. Also big queues at the bar due to just 1 staff member serving a lot of the time. If you come as bed and breakfast youll have an amazing time. Don't bother with all inclusive. We were upgraded from a double comfort room to a family room and it was lovely.

L Potter

Lovely stay at this hotel- the food is varied despite being concerned about this due to other reviews we saw before we left home- there is chips available at every meal which I don’t personally welcome- but really lovely meat and fish for every lunch/dinner cooked on the grill. Some staff are not especially friendly because I think they are so busy- however a lot of staff seem to get a lot friendlier as the days go on. Alex in particular in the restaurant was so great with our little ones who are 1 and 2. Really lovely. Pool area fab- especially for younger children. Room- stayed in the family room and excellent space for splitting a toddler and baby. Great!

Wayne Prendergast

Was a nice hotel with a nice pool, there was an extra infinity pool too which was nice, although my eyes stung every time i swam, the adult only area was a nice escape from the kids when you wanted a bit of peace, we managed to eat some food every day, could be improved, better sausages and bacon for breakfast, the hotel itself was nice and tidy, pool table was out of use the whole week we was there, not alot for teenagers to keep them entertained. The maids were good but probably overworked but room tends to be done by 4pm. Spa was a nice addition, small gym room too, i like the hotel but the strip its on is full of drugs and people getting wasted.

Zoe Maxwell

The hotel was lovely outside on upper decking area. The infinity pool was amazing! The rooms were clean and modern apart from air conditioning you can't turn off so it gets cold in the night. Unless you leave your door open which can get noisy. The food was absolutely disgusting I was breakfast and dinner...I looked most nights and walked out and had to eat out. The one night i tried it was up most of night on the toilet. It was cold and unappetising u could also tell it was left over from night before! The staff were also rude in the dinning area you could tell they didn't want us here. You also have a card your present at meal times I asked for a glass of water because I was coughing at breakfast and then to find out they want to charge me for water when I went to check out..so be aware of hidden charges. I saw this happen to another customer they were trying to charge him 150 for hidden charges. I'm a solo traveller so like somewhere that has evening entertainment...it was awful mainly in Spanish someone singing same songs every night! I will not be returning to this hotel and I've tried a few in Tenerife this is definitely one of worst for food, staff and entertainment.

Linzi Oxley

We are currently staying on a half-board basis, and unfortunately, the experience has been disappointing—primarily due to the rude and unprofessional attitude of the staff. We had an issue during our stay and asked to speak to the manager. One of the male staff members initially told us the manager was not available. However, after I insisted on speaking to him, the manager suddenly appeared from the office—despite being told he wasn’t on-site. This felt dishonest and dismissive. Since then, every time I’ve walked in or out of the hotel, the manager (a bald man, slim build, wearing black glasses) has looked at me in a way that makes me feel extremely uncomfortable and disrespected. It’s unwelcoming and unacceptable, especially for paying guests. We paid for a half-board package, but the overall treatment and service certainly do not reflect that. We feel undervalued and ignored, which has taken away from what should have been a relaxing experience.