Al Seef Heritage Hotel Dubai, Curio Collection by Hilton

Lakshman sunil

During my recent stay, I had the pleasure of interacting with Ms. Alice at the front desk—and I must say, she was an absolute gem. Her warm welcome, professional demeanor, and quick assistance made check-in seamless and pleasant. She truly went above and beyond to ensure guests felt cared for. However, I did face an inconvenience during my stay: the A/C was not cooling properly, and the fridge wasn't functioning as expected. It did impact the comfort a bit, especially in the warmer hours. That said, when I brought it to the attention of the front desk, Ms. Alice was quick to note the issue and promised to escalate it for a prompt fix. Her helpful attitude softened the hassle. The Technicians came and it was fixed temporarily until it happened again. Overall, a huge shoutout to Ms. Alice for her excellent service. With minor improvements in room maintenance, this would’ve been a five-star experience.

Abdulaziz AlZahrani

My wife and I recently had the pleasure of staying at your hotel, and we are compelled to share our exceptional experience. From the moment we arrived, we were greeted with warmth and professionalism, setting the tone for a truly memorable stay. Our room was immaculate, offering breathtaking views and all the amenities we could have hoped for. The attention to detail in the room’s design and cleanliness did not go unnoticed and greatly enhanced our comfort. -1 star for breakfast where you need to improve the quality and food diversity Overall I recommend it for my Saudi people 💚💚

C. Hauser

Got a fantastic deal in the summer. The aesthetics are pretty and the style a bit steampunk in the desert kind of vibe. The rooms are spacious, I liked the mattress and it's quiet. I slept very well here (which is rare). They have handicap accessible bathrooms, but the shower is badly designed where water will flood half the bathroom. The main building is facing a lot of entertainment on the ground floor so will have noise if you get a room there otherwise the other rooms are spread out all across the soul and you can call front desk to send you a golf cart and driver anytime. The souk is massive and everything, especially food, is overpriced. You may find good deals here and there but it will take a lot of hassling from shop owners and patience to dig through their items. You can find a KFC at the end of the souk for a cheap bite. I did not take any boat rides but saw a lot of tourists on them. The pool, spa and gym is at canopy Hilton where the golf cart can take you to. It's a bit far away so don't bother walking there. Canopy facilities are also decent. Overall, I'll definitely stay here again.

Daniel C

Hilton high quality and standards. The rooms are not sound proofed due to how the buildings were designed. You have to be able to adapt to the sounds of the souk, hustle and bustle of people walking up and down. The souk does have performances that play thru certain nights. Overall the sounds start to quiet down as Al Seef 'closes' at 11pm or 12am. Day 1 - room was above the Starbucks so the crowds were downstairs and there was also an Eid performance late into the night. It was okay since we didn't want to bother the staff for a room change as we were only staying a night. I managed to sleep. As we were from Malaysia, our sleep cycles were accomdative to the sleep times and we knocked off once the music stopped. Day2- We went for an overnight dessert stay and left our luggage. Day 3 and Day 4 we were given a room above the lobby and it was quieter. The check-in team was made aware of my challenges and they looked hard for the best room (quiet). I slept with white noise playing on my phone. Enjoyed the stay much more and the Hilton team did all they could to make our stay as comfortable. Breakfast was a good spread. Thoroughly enjoyed my stay as a Hilton Honors member and given the standards and quality of the Hilton branding.

Hessa Alrowahi

It was my first time visiting Al Seef Heritage Hotel. The place has a unique charm and traditional feel, but I didn’t feel very welcomed at check-in, which was a bit disappointing. Also, getting to the room requires a buggy ride, and it can take some time to get your car from valet parking — not ideal in hot weather. I’d consider coming back in the winter when the weather is better and the experience might be more enjoyable.