Akasha Beach Hotel & Spa

Tia

We really loved this hotel, it was extremely aesthetically pleasing and really did feel luxe. The front desk staff were all amazing, especially Dimitra - she had some great recommendations, she was super friendly and helpful! The shower rooms you could access once you’d checked out were a nice touch. We were disappointed for the price you pay that the "all inclusive" package isn’t truly all-inclusive. There were some drinks / bar snacks you had to pay for and everything all inclusive (including drinks!) ended at 12am which didn’t feel fair. It also felt like the bar staff would be really slow with drinks the later it got as though they didn’t want to serve you. On top of this check-out is at 11 am and after this, access to inclusive food and drinks is no longer available—even if you have a late departure. This feels like you’re being cheated out of a day of food/drinks. Generally the staff were all lovely however we found that after our all inclusive had ended the day we were leaving, many of the bar staffs attitudes had completely changed. No longer friendly and helpful, more like we were an annoyance which was really disappointing. Overall a great hotel, however I think they need to re-think their “all inclusive” in terms of including everything and also the time this ends each day - not everyone wants to finish their night at 12am. Maybe worth reminding bar staff that on the day of check out, everyone is still a paying customer and should be treated as such.

Nia Ramsay

What a beautiful 10 days we just had at this hotel! Clean and pleasantly aesthetic hotel with the most gorgeous architecture! The location is amazing and is so close to everywhere you’ll want to go including all the best restaurants and bars walking distance. 2 minute walk from Med cafe on the beach which is also amazing!!! Food at hotel really wasn’t good at all and I was really disappointed in it for it supposedly being a 5 stars hotel, I have been to plenty 5 star hotels to say that Akasha beach hotel certainly isn’t a 5 star and I probably wouldn’t go back but i would go back to Crete but maybe just different hotel. The staff were okay nothing like out of this world with service they just sort of stand there even when you want a drink at night time they take the piss to come around and take orders they just stand about doing nothing which again isn’t 5 stars as you should feel it too. The pool wars is a bit ridiculous to be honest at the main pool i didn’t even get a chance to sit there but I didn’t really mind because the other pool on 3rd floor was amazing and the sun from up there was amazing and service can I add was amazing from the wonderful Thomas and I can’t quite remember her name but she was a smiley women that worked along side him at the bar! These are the sort of staff that need recognised for there amazing service and kindness!🥰 We got our room freshly cleaned daily which was amazing with fresh new towels and the cleaners were smiley and kind! The room is so clean and actually feels very homely which i loved! The only thing which was a bit annoying is the water pressure in the shower it wasn’t the best I thought it was just me but my boyfriend said the same so it was a bit of a struggle washing my hair especially having hair extensions. Also the air con the the room was so bad we were so hot all the time as it didn’t work properly I sound so moany😂i promise I had a good time but there was just some bits I think the hotel needs to work on if they want to stay stated as a ‘5 stars’ 🌟 as I personally wouldn’t say it’s worth the money and you could get someone 10x better for the price… Anyways thank you 🙏

Lena Sauer

The hotel is beautifully designed and ideally located right on a lively promenade, making it perfect for exploring the area. There's a great beach section, the food is delicious with authentic Greek cuisine, and the service during meals is excellent. Everything is very clean, and having a whirlpool on the balcony with sea view was a romantic highlight. Unfortunately, the experience was affected by a very loud and sometimes unpleasant crowd—both from the promenade and within the hotel itself. The rooms are poorly soundproofed, and loud, stressful music is played almost everywhere and all the time. The beds were too soft for our taste. Also, the "all inclusive" package isn’t truly all-inclusive. Another downside: check-out is at 11 a.m., and from that point on, access to inclusive food and drinks is no longer available—even if you have a late departure. We had a lovely time overall, but we wouldn’t return.

Sharon Evans

No doubt a stunning hotel on the inside as out, gorgeous location and very attentive staff, loyal and dedicated. The issues where cold tea/coffee in the mornings, cold food, food would of been great if hot. We even had cold soup so definitely not 5* on food unfortunately. A simple fix would be a coffee machine and not coffee pots, these are a thing of the passed and a drinks station would free up precious time for the restaurant staff. Spa/indoor pool area is so beautiful but not all basic facilities are in with the price. Sauna/steam room both which where switched off and we were told for them to be switched on it would be 50 euros per 30 minutes and we were not sure how this could possibly work as it takes hours for these facilities to warm up and other guests are also in the same area? Bar staff and drinks again amazing and definitely 5 stars. I would love to go back to this gorgeous hotel if the issues are addressed. Resort beautiful and hotel is very close to everything.

גיל בן צור

Hi, We stayed at the hotel as two couples for 5 days. The hotel is impressive and luxurious, with spacious and clean rooms. The hotel facilities, like the amazing pool and excellent dining room, are among the best. The location is perfect — central and close to everywhere you need to go. We wanted to point out one very positive thing and one that was less satisfying. *The positive:* We had the pleasure of receiving amazing service from a waitress named *Janka*, who welcomed us every time with a smile, asked about our day, and gave us fantastic recommendations for places to explore in Crete. *The less positive:* The view from our room was of the hotel’s back courtyard, which was neglected. There were ants walking along the balcony railing, making it unpleasant to sit outside. We requested to change rooms, but unfortunately, our request couldn’t be accommodated. Thanks again to *Janka* for the wonderful service and experience!