Address Dubai Mall

Mariam Ahmed

I am writing to share my recent experience at The Address Dubai Mall Hotel’s breakfast buffet, which unfortunately was very disappointing. The service fell below expectations: food arrived late and was served cold, and the buffet area was messy and not properly maintained. The selection of dishes was also quite limited. On 7 August, the experience was particularly poor. Tea was served very late, and I noticed that some of the teapots were worn out. The waiters kept passing by without giving us any attention, and overall, I felt unwelcome. As a returning guest who has enjoyed your hotel in the past, I was surprised by this decline in service and presentation. I truly hope that management takes this feedback seriously to ensure that the high standards associated with The Address brand are maintained. That being said, I would like to acknowledge the positive aspects of my stay. The front desk was very welcoming, room service was excellent, and housekeeping thoughtfully checked in to ensure nothing was missing. I look forward to your response and to seeing improvements in the future. Best regards,

afra

The Address Dubai Mall is an excellent hotel. The location is perfect, the rooms are comfortable, and the staff are kind especially “Amria” is truly exceptional. She is always smiling, welcoming, and makes guests feel at home. She handles requests quickly and with care, showing true professionalism and kindness. Her positive attitude and attention to detail made my stay comfortable and memorable. She is a great asset to the hotel, and I am very grateful for her outstanding service. I had a wonderful stay and highly recommend it. ✅ Excellent

Muhannad ALShaer

Thank you so much for your warm welcome, kind messages, and for taking care of every detail to make our stay truly memorable. You’ve given us beautiful memories to take back home. “Address” will always be my preferred destination whenever I visit Dubai — not only for its unbeatable location connected to Dubai Mall but also for the exceptional hospitality we experienced. Thank you once again, and I sincerely look forward to being a guest at your hotel in the future. Warm regards, Muhannad

Ayah Ashour

We had a Great evening yesterday at the restaurant. The staff are so accommodating. Especially Mr. Rodney. It was a short but great experience. Even though we came as a walk in with my colleagues but they manage to accommodate and arrange a table for 11pax quickly. Service was amazing and helpful team.

ameya sawant

We had a truly wonderful stay at Address Hotel Dubai Mall. The experience was very comfortable and the staff were absolutely lovely, always ensuring we felt well taken care of. A special thank you to Mr. Tilak, who was exceptionally courteous and helpful. It’s people like him who make you want to return again and again. Thank you for the warm hospitality!