Kempinski The Boulevard Dubai

hashel alkhili

🌟🌟🌟🌟🌟 I would like to express my sincere appreciation for khaoula the Lounge Club staff member at the hotel. She was exceptionally professional, attentive, and genuinely welcoming throughout my stay. Her warm attitude and proactive assistance made a real difference and elevated my experience to a whole new level. She consistently went above and beyond to ensure everything was perfect, and her hospitality truly stood out. I hope the hotel recognizes her outstanding service—she’s a true asset to the team. Thank you for the remarkable experience

Englishbars

the breakfast needs some help. the club lounge was nice. we had a suite and a room and both were nice. the location is great and access to the mall via lower grounds. something was just slightly off not to do 5-star. staff were great.

faten ez

Our experience at the hotel was truly exceptional from the moment we arrived until the very last minute of our stay. The entire team was incredibly welcoming, but a special thanks must go to the Executive Manager-on duty,Heba, who went above and beyond to resolve an issue caused by the booking website we had used. Her professionalism, empathy, and efficiency turned a potential challenge into a smooth and pleasant experience. The concierge staff were among the best we’ve encountered—attentive, friendly, and always ready to assist with a smile. Every detail of the service throughout the hotel reflected a high standard of hospitality. The only point worth mentioning is that the music from the bar bit too loud at times. So be careful request a higher floor .However, the management was very receptive to the feedback and took steps to address it promptly, which we greatly appreciated. Overall, a wonderful stay, and we would gladly return. Highly recommended!

LALA

Hotel is outdated and rooms weren’t clean. There’s also an unpleasant smell in the bed sheets and room as soon as I checked in. The towels weren’t changed regularly and they were, they had a smell. The attention to detail in housekeeping wasn’t best. They didn’t change the robe that was clearly used & thrown on the floor. Room wasn’t organized and they only accommodated one person the whole stay even though we’re two (only one pair slipper, one robe… etc) The breakfast was exactly the same everyday and it was horrible. Not many options and not best quality in pastries, cheese, etc… The only positive thing is its closeness to Dubai mall. You can access the mall through an air conditioned tunnel in a few minutes. There’s many better options in Dubai. This is by far the worst stay. I don’t consider this hotel a 5-star hotel.

Louise

Amazing concierge service! Salin took my son to buy shoes in the Mall, he was so kind and helpful. Very much appreciated! Hotel is really good, clean, comfortable, good location, great food. Highly recommend.