Acrotel Lily Ann Village

Alan Richardson

A very pleasant stay, it is nice and quiet with the beach and restaurants just a 5 minute walk away. The pool area is very clean and lots of sun beds, the staff are very helpful and the housekeeping is done daily. The towels are changed daily and whilst the bedding is not changed daily the bed is made. Some people have commented that the bedding is not changed daily but, do they change it daily in their own home 🤔

Simona Bogeska

We were welcomed with a glass of cherry juice. The reception was polite and speaked German. They accommodated us in a nice room, with an additional sofa and plus we received a quick and express crib for the baby (with full equipment: pillow, covers, blanket). The room did not overlook the pool, but there are tall green trees so it was still quiet and pleasant The pool was clean and warm. I think that a pool that is outside, you can't even expect to be warm, but when the weather is sunny and warm, then you can bathe... The personal service was polite. They were mostly young people, who tried to do their work honestly and diligently. The food was delicious, super fancy decorated and laid out in a modernist style but almost the same every day. Anyway... score 5

neil harris

Had a great stay, close to the beach and with its own pool, it's a must for anyone planning a visit to Nikiti. The staff are super friendly and helpful. The food at the hotel was good and you are just 5 mins away from the bars, restaurants and beach.

Mihaela Serbanescu

We stayed for one week at the beginning of September 2022 with two other families with kids. The room was modern, with comfortable beds and pillows, well-equipped, with a big sofa, which was an unexpected plus. The pool was excellent with clean and warm water, with comfy sunbeds and chairs for kids who also enjoyed a small but very efficient playground. Food was delicious, diversified, and all the personnel was very nice. The terrace where we ate was relaxing, the view was splendid, with nice ambient music, therefore, eating was a great time for us. The nearby parking with barrier was extremely useful. Thank you Acrotel Lily Ann Village for a delightful and memorable vacation!!

Irina

The accomodation is good, as apparently it has been thoroughly renovated recently. Food is also OK, although repeatable. However, the service is an absolute disaster! 1. We were 6 ppl in 3 rooms. We went before the season and even though the place was more than half empty, some of us were placed in a room opposite the main street where cars and neighboring houses were really loud. Others wanted two separate beds instead of one double. None of that was taken seriously and rooms were not exchanged, because also Internet wasn't working and at Reception they couldn't check which rooms were available (most pathetic excuse ever!). 2. For those friends who had to sleep on a double bed instead of two single beds, we at least asked for two separate blankets. It took the personnel several days to arrange it, since only the cleaning ladies knew where the blankets were (!!!), so nothing could be done in the evenings (when we were talking to Reception). However, on the next day the shift changes, the new Reception person is not informed of the situation, so the cleaning ladies do nothing during the day. We come back in the evening and see nothing has been done, so we start the conversation with Reception again, from scratch. Otherwise, we were constantly told: "Don't worry, we'll take care of it tomorrow." Yeah, right! 3. As already mentioned, Internet was down for a few days and no apology or explanation was provided. Additionally, we had 2 TV sets in one of the rooms, but none of them had the channels setup and their menu was locked behind a password. So we had no TV, in other words. 4. The cleaning ladies were entering every day at any point: you can be sleeping, having sex, sitting on the toilet - it doesn't matter, they just come in (a simple DND sign could've probably solved that issue, but there were none such). Also, if you need the bedsheets changed, you actually have to ask for it. Lastly, they forgot to close the door after themselves on one occasion. When we reported it to Reception, the answer was "But the cleaning lady doesn't remember leaving the door open!" 🤦🏻‍♀️ 5. The personnel at breakfast yelled at us for putting 3 tables together (in one of the corners outside) because we wanted to sit and have breakfast all 6 of us comfortably. Apparently, more than 4 people at 2 tables is not possible and not convenient for them (and no one cares what's actually convenient for us, the customers!). We also must not have touched the tables, I quote (so we wanted to return the tables to their original arrangement when we're done eating, but we weren't allowed to do anything anymore, therefore we left them as is). 6. One of the buildings has huge cockroaches inside. Customers have killed them in the corridors and left them for the cleaning ladies to see and address, and the cockroaches were still there, untouched, for us to admire. When we reported to Reception that we also had to kill cockroaches inside our room, they were shocked and decided to spray our room only (!!!) while we're still there (!!!). Luckily, on the next day they already forgot about that amazing plan (or most probably the next person at Reception was simply not informed). Note that the pool is not heated, so if you go there outside of the season, the sun is not strong enough to heat it up so you essentially can't use it.