Abaton Island Resort & Spa

Josh Nooromid

This hotel’s true value is nowhere near what they charge a night. It is in fact much much lower. You as a customer pay nearly $1000 a night plus more for half board if you so choose and yet the power General manager is a pompous know it all who doesn’t respect his clientele. - power goes out repeatedly during the night. And the room makes countless noises to disturb sleep while power turns back on. And of course AC doesn’t turn back on. - —-no warnings of power outages or any guidance as to when they would stop. - — dangerous when power is out when in shower. No natural light. Slip hazard - Pay $60 per person for half board but water not included. When you bring your own water to restaurants you get scolded at and told to put the water away. This is not the case in many areas in Europe. - Ants in room. Took 24 hrs for them to finally react to our claim. - Pools at the hotel are so cold and unusable especially if you shell out the higher cost for a pool with a room. NOT WORTH IT. - Definitely not worth the high prices.

soundcretecloud7

I would like to make a complaint regarding the lifeguard supervising the beach area in front of the hotel. His behavior has been quite disturbing and, honestly, somewhat creepy, which made us feel uncomfortable during our stay. Additionally, I do not understand the reason for having a lifeguard supervising a beach area that does not even belong to the hotel. I believe this situation should be handled more professionally.

ac jones

A very smart hotel with excellent sea views and a lovely main swimming pool. You can have room with its own jacuzzi and garden, or one with a plunge pool or a share infinity pool. The bath by the bed and open plan wash basin is a bit odd, and if you do feel like having a bath, it would take an absolute age to fill. The rooms are spotless but more attention to refilling teas coffee and replacement of towels would be better than the little treats left. We did not use the hotel for meals other than breakfast which was fabulous, a great range of food on offer. The only gripe about the pool area was that you had to use an app on your phone ( that didn't always work) or catch the attention of a server. The music was a little annoying and towers were not always available first thing, but on the whole, a great hotel.

Rami Geraisy

My wife and I recently stayed at Abaton Hotel for the second time, and this visit was even more special as it was our first time traveling with our baby. From the moment we arrived, everything was perfect. The staff went above and beyond to make our stay comfortable and enjoyable. The hotel itself is stunning, with beautiful decor and well-maintained facilities. Our room was spacious, clean, and had all the amenities we needed, including a crib for our baby. We were pleasantly surprised when the hotel upgraded our room, adding an extra touch of luxury to our stay. The attention to detail was impressive, and we felt truly pampered throughout our stay. One of the highlights of our visit was the exceptional service provided by the staff. They were always friendly, attentive, and ready to assist with any request. Whether it was providing recommendations for local attractions or ensuring we had everything we needed for our baby, the staff's dedication to guest satisfaction was evident. Overall, our experience at Abaton Hotel was nothing short of amazing. We highly recommend this hotel to anyone looking for a luxurious and family-friendly getaway. We can't wait to return for another memorable stay.

CL

The hotel grounds and rooms are truly beautiful and absolutely at the level one would expect from a five-star hotel. Everything is well-maintained, tastefully designed, and you immediately feel comfortable upon arrival. The quality of the food, especially the breakfast buffet, is also excellent and leaves hardly anything to be desired. Unfortunately, the positive overall impression is overshadowed by the service. This was my second stay here – and just like two years ago, nothing has improved when it comes to the staff. At breakfast, you are seated at a table, but the employees come across as unfriendly, unmotivated, and completely lacking in attentiveness. A smile or a simple question about whether you would like another coffee or orange juice never happens. Drinks are brought once, and then you are left entirely on your own. Plates are often cleared away without even asking if you are finished, which feels intrusive and careless. Overall, the service there appears indifferent and annoyed. The situation at the beach is far from five-star standard. In theory, there is staff available to serve guests at the sunbeds – in practice, however, you constantly have to search for the responsible attendant. He is often nowhere to be found, hiding near the beach restaurant or occupied with his phone. Even when he does come by, he gives off the impression that serving guests is a burden. No proactive service is offered: neither beach towels nor help with opening the umbrella are provided unless you specifically ask for them. Everything must be requested – whether towels, drinks, or snacks. This makes the experience not only inconvenient but also frustrating, as you always have to take the initiative and walk around just to place an order. For a five-star hotel, this is simply unacceptable. We also addressed our concerns with the reception. While they did apologize, it did not feel like the feedback was taken seriously or that any genuine effort would be made to improve the situation. It came across more like a polite “yes, yes” to dismiss the complaint rather than a real willingness to act. Conclusion: The property, rooms, and food are outstanding and could provide a perfect stay. However, the staff often display a striking “don’t care” attitude, which seriously diminishes the overall experience. For a hotel that claims to be five-star, the service level is disappointing and falls short of expectations.