New York Holidays

Ceri Cadle

My daughter and I stayed in this hotel. We thought our room was very big especially for a New York hotel! Our bed was comfortable and the pillows were great. The bathroom was large and well equipped. We found it very clean. The front desk staff were extremely helpful. We easily walked to the 9/11 memorial and Pier 36 for the Statue of Liberty Cruise.

Jennifer Rogge

So, okay place, but would stay elsewhere. Staff not very friendly- we had to call for water, then call again after an hour passed and still none, then when staff brought water, they were most grumpy. No happy hour, although it is advertised on website. Bathroom door slides to close with a 2-3 inch gap from floor to ceiling, so minimal privacy. Basic tv. No air flow- was told it is off in winter, and to open window if we want air. Basic coffee- espresso machine broken. Room smelled terribly of smoke entire 4 day stay and now all my clothes have smoke stench. Also, my Mom is a long time loyal Hyatt member and booked room with a “pay upfront” deal. Then we had a death/funeral in family and asked for refund or even Hyatt credit, hotel said “NO!”. Corporate said hotel could provide refund or credit, but hotel manager refused. Bad, bad service. Glad we were able to still make trip, but not impressed with their inflexibility.

Neda Hovaizi

The ABSOLUTE WORST customer service experience EVER. We were checked into a room that did not have a working heating system. The room was freezing. By the time we figured out it wasn’t just off but actually not working and someone came to look at it (midnight) they said this was not a problem that could be fixed while we were in the room. They brought us a space heater. When I called the front desk they said we would be able to change the room in the morning because there was no manager present. As my kids were already starting to fall asleep once the space heater started working, I obliged. When I called in the morning the manager Sonia acted like the heat not working in the room was my problem. She said there was no equivalent room for me to change into and that she would not be able to upgrade our room either (not because there wasn’t one available). Now cue me pulling the space heater into the bathroom in a HYATT, just so I can shower my kids without them catching pneumonia. Sonia said at some point there MAY be a room available to move us… no apology, no “how can we make this right”. So we just sit in the freezing room and wait to move when it works for them? We are only in NYC for one more night and the last thing I am doing is waiting for Sonia to have an equivalent room she feels comfortable enough offering us. I asked for some sort of refund for an UNLIVABLE room and was told, “but you’re in it”. You can’t make this * up. Do yourself a favor and don’t stay here. We’ve been here before and sure, if there’s no problem it’s a benign place to be… but if there’s a problem, GOOD LUCK. Thanks Sonia, for nothing.

Alvin De Castro

Came here on the weekend of March 30th for the Nicki Minaj concert. I called Hyatt Centric home for 3 days. The hotel was very modern, spacious, and you can even text the hotel for requests. Although our room wasn't cleaned daily, once we brought it up to the front desk, our room was cleaned promptly. They offer free coffee and tea for breakfast, and it was a great way to start the day. If you prefer lattes or more complicated drinks, there are plenty of coffee shops nearby. There is also a Duane across the street for anything you need that the hotel can't provide. Even though it is advertised as 24 hours, Duane closes every night so call ahead for their hours. Overall a great experience! The pricing of the hotel is fair considering some AirBNB's in the area are more expensive and do not provide any amenities. Also the location isn't central to all the tourist things in New York, but you can take the transit everywhere. Another minor inconvenience was that this hotel isn't enabled for Apple Pay key entry like other Hyatt hotels are, but this is a first world problem. A+

Maryam Malik

It hurts me to even write this because I generally let things go but I am so upset with my experience and the fact that I spent $230 for the night. When I checked in, the woman who checked me in did not want to be there. She looked up to me and goes “card?” when asking for my credit card for any accidentals, I was so confused because did she forget how to ask a question? That was just rude but that’s not even why I am writing this review. Around midnight, I walked over to the Duane Reade which was marketed to be open 24 hours, well, it wasn’t and so out of desperation I head back into the hotel lobby and ask the young man at the front desk if they have any feminine products because I’m having an emergency and he looks at me annoyed. He immediately says no without even asking anyone. He tells me due to recent robberies in the area the Duane Reade is closed. I nudge him that I really need something and he goes and looks in the back but nothing. How utterly disappointing that a hotel like the Hyatt that charges that much money for a stay cannot provide a female guest with a pad. Are you serious? I sat in the lobby and had to doordash from 7 eleven. Then I asked the same man if I can get a bathrobe because there was not one in my room and at the time of booking my room, the description of the room said bathrobes would be provided. The robe never came. This was an utterly unpleasant experience. The only person who was sweet and looked like he wanted to be there was Kevin at the breakfast the next day. Like I said, I don’t get annoyed easily but this was such a ghetto experience, save your money and go somewhere else.

Brittany Kochever

We stayed in the Crosby Suite for a Bachelorette weekend. We had 3 girls staying in one room so we were a little hesitant if we would fit comfortably. To our pleasant surprise, the room exceeded our expectations. The space was very large, we had two separate rooms (one with the bed and one with a sofa), joined by a middle door. We also had two full bathrooms including 2 showers, 2 toilets, and 2 sinks. The extra bathroom and full length mirrors made getting ready very easy. The beds were comfortable, including the pull out sofa. When we arrived we were told that we could call the front and someone would come make up the pull out sofa. The staff that came were extremely kind, and they arrived in a matter of minutes. They brought extra pillows and blankets which made the sofa a very cozy place to sleep. We also mentioned that 1 light bulb was out and another staff member showed up immediately to replace it. We loved the touch of art throughout the entire hotel and the complimentary coffee station located at the lobby was very handy. The hotel was also walking distance to a number of coffee shops, restaurants, and retail stores making getting around very easy. Overall, we had a amazing stay and will absolutely come back.

L Dilley

The hotel was fine. We had a suite on the 8th floor. Here are a few things worth noting about the hotel and room. The lobby is extremely scented so if you have scent allergies this place is definitely not for you. The rooms don't have a mini fridge; coffee maker; cups, or robes. The rooms do have mirrors along the bed, lots of blue paint and its own distinct vibe (see photo).

Sharon Sever

My entire experience is all about Angie at the front desk, a true pro with a real talent for service. The second you walk in, that is if you’re lucky enough to meet Angie, you will feel welcomed. I stay often at the Nomo and I Love this place, I know one can encounter issues at every big hotel, that is the reason a great person who can make things right is an essential part of the experience, and I am a people’s person, it makes a huge difference if you can have someone who can make you feel at home away from home.

B

Actually pleasantly surprised because of how bad some ratings are. I got an upgrade to my room, I’m not sure if it’s because I have a travel card, which was a nice surprise. The food downstairs kinda sucked so I’d avoid that. But the bed was comfy, and shower had a nice view. Everything was clean. Rooms are small but that’s ok. Overall a positive experience. I will stay here again.

Laily Colyer

Rooms are small but nice, clean and well appointed. Its hard to move around them much as there's little extra space. Location and service are exceptional. Super helpful staff and easy walk to best parts of SoHo

Sarah Crowe

I recently stayed at the intercontinental in Times Square for 4 nights. It was the best stay experience I’ve had in New York. The entire staff was so friendly, helpful, and accommodating. From the moment we arrived and were checking in late at night, every staff member was so welcoming. We immediately appreciated the help to our room and had such a warm greeting. The location of the hotel is in such a convenient spot and very easy access to the transits. Our room was very spacious for a New York room. The views were also beautiful - straight into Times Square. I was very impressed with how clean everything was. The bathroom was big and it was very comfortable to get ready in. We also visited the bar/restaurant in the lobby and it was really great. The staff down there were also so kind and welcoming. They have great drink and food options. Very cozy place to hang out and relax in. I will definitely be recommending this hotel to anyone visiting New York. Thank you for such a comfortable and welcoming stay!

Fred Shapely

I have stayed at the Intercontinental Times Square multiple times. I have Platinum Elite status with One Rewards so the staff are always friendly with me. Recently I had to stay an extra day beyond my original reservation and the hotel was practically sold out. The manager allowed me to stay in my same room even though I booked a smaller room for the extra night given that prices were much higher. I really appreciated not having to pack up and move rooms given that I had been there for 4 nights and had made myself at home if you know what I mean. The “classic” rooms although larger than the remodeled rooms are called classic for a reason and are in desperate need of a refresh. The bathrooms are quite small - even in the studio suites and they definitely pose a challenge with two people sharing the space. My favorite characteristic however of the Intercontinental Times Square is the mini-bar. I feel like most hotels in New York City since Covid have gotten rid of the minibar, but this hotel is one of the few that continues to embrace the concept. Here, here. You can count on me being back on my next trip to New York City.

Brandon

Truly a great place to stay. The location is perfect to experience everything Manhattan/Times Square. Times Square was a block or 2 away, Broadway was also only a few blocks away. The area had food galore. The hotel itself was extremely clean and well manicured. The only two thing I had any issue with is the rooms don't have black out curtains. My room was facing Times Square and it is a well lit place. I would've like the option to block out some light for a good nights rest, though I sleep very comfortably. Also the pillows were extremely thin, i had to fold it three times to get well positioned for sleep.

Donna Gallagher

The location of this hotel is perfect for everything we had planned. It was a quick walk to the Walter Kerr Theater and several restaurants. All the employees were courteous and helpful. The rooms were clean, but my complaint is it was WAY over-sprayed with Febreeze when we arrived. Thankfully, the window opens a bit to help air it out.

Mark Drury

The hotel was very nice. Room is a very good size. Plenty of space. Employees were all very helpful and friendly. The quality of the hotel is very high. Nice finishes. Great shower and bath amenities, quality towels etc. it’s what you’d expect from luxury accommodations. The pillows were too soft but the bed was very comfortable. The breakfast buffet while good was too expensive for what it offers. A latte shouldn’t be an extra cost when the breakfast costs $49 after required 18% gratuity on a self service buffet. Would definitely stay again.

Manita G

We just stayed at Marmara and stayed for 4 nights and 5 days. Girls trip- 4 girls. The Marmara Hotel in NYC truly exceeded all expectations, providing an unforgettable experience from start to finish. The staff, particularly Majorla (apologies if misspelled), went above and beyond to ensure our stay was exceptional. Her kindness and assistance with directions made us feel instantly at home, and her warm greetings every morning set a perfect tone for the day ahead. The front desk staff in the evenings were equally remarkable, capturing moments with us by taking photos before our nightly adventures, adding a personal touch that made our stay truly special. Situated in the heart of midtown, the hotel's location couldn't be more perfect, with easy access to the 6th subway and all the attractions of the city. The lobby itself is a sight to behold, exuding elegance and charm at every turn. One of the many thoughtful touches that stood out was the availability of umbrellas for guests to use during the day, a small detail that exemplifies the hotel's commitment to guest comfort and convenience. Each morning greeted us with an array of snacks and fresh water, a delightful way to start the day and fuel our adventures in the city. In sum, our stay at The Marmara Hotel was nothing short of exceptional. From the outstanding staff to the prime location, elegant lobby, and thoughtful amenities, it truly was the best experience ever. We cannot wait to return and create more unforgettable memories in this remarkable establishment.

Alexis sinclair

I recently stayed here with a good friend of mines and we had a phenomenal time. From the way we were first greeted by the doorman to front desk representatives staff was very professional and kind. Don’t get me started with the sunna room. That was my absolute favorite part of the whole experience. Pool was great and heated. If you’re looking for a quick stay in the city, this place will not disappoint. I will definitely be booking again soon!

Ashley C

The Marmara Park Ave is a beautiful property with great amenities. The room was spacious, which is not standard for NYC hotels. The loves the high ceilings, balcony and spacious closet. The bathroom is small, and wish there was more counter space or a vanity. The deluxe queen included a dining table, microwave, sink and fridge. The room includes an iPad, but it didn’t work during our stay. I enjoyed the pool, which is very intimate. There’s a parking garage next to the hotel with valet. The front desk mentioned that the parking was $89 plus tax, which is much pricer than advertised by the garage. Next visit, I’ll be sure to visit the spa and restaurants. There are plenty of restaurants within walking distance, and the area was quiet. I’m looking forward to visiting again.

Will I am Lee

Came here with the wife for an anniversary weekend. Because of this, I specifically was looking for a room with bathtub and a good view. Upon check-in, the room I was given did not have either. Tyler is the best. He showed me 4 different rooms until I saw one that I truly liked. Will be back!

Maisha Richardson

Amazing hotel. 3rd floor rooms comes with outdoor patio access. Rooms are spacious, comes with a tablet, 2 remotes, 2 robes and slippers, dishwasher, coffee and tea maker, dishes, silverware, refrigerator, stove, microwave and dining table. Bar and restaurant downstairs, best drinks ever. Complimentary coffee, tea, and snacks. Level C is where the gym, pool and sauna is and it is so serene. This hotel is walking distance from the diner, restaurants, convenience store and wine and spirit. If you stay at the hotel, parking is free. Parking is valet and it’s right next door to the hotel. The ambiance of the hotel is amazing.

Sun Valley

Seated where the staff and carts come out. My chair kept getting kicked. Asked for an off the menu cocktail. Told him how to make it, with a lemon garnish....he didn't even trim it? Not the $700+ plaza experience i expected for our anniversary.

Craig M

Stayed at the start of December. An amazing hotel but hugely over priced due to it being a tourist attraction in its own right at this time of year. The rooms are huge, very comfortable and luxurious with a bathroom almost as big as some hotel rooms in Manhattan. Check in was very slow. Only one member of staff on reception meant we stood waiting for almost 30 minutes to check in. Got to our room and a rollaway bed had been left in our room that we never requested. This took almost an hour until someone came to remove it. I see many reviews from non guests complaining about not being allowed access to the hotel but to give a review from a different perspective of someone who had paid to stay there - we had to wait almost an hour to get a drink in the Palm Court despite being residents and we were never able to get a table in the Champagne Bar. When you stay in a hotel you just don't expect that you won't even be able to sit and enjoy a drink there when you feel like one. Was surprised that a hotel charging a room rate of four figures per night didn't even offer complimentary bottles of water or tea/coffee making facilities. Even 2 and 3 star hotels pretty much offer this as standard nowadays. To summarise, an amazing and iconic hotel but really its only worth about half of what they charge in terms of facilities and guest experience.

Tim C.

I booked a four night stay in an Edwardian suite to spend thanksgiving in the city. The check in was very smooth and the property appears well kept with nice fragrance pumped right through the HVAC system. The entire place smelled nice as a result. I am a die hard fan of Fairmont hotels and have tried many of their properties over the years. Having stayed at their flagship hotel the Savoy in London and their competitor the Ritz, it pains me to say that the service here fell quite short of my expectations of a flagship property. The staff working there seem just “tired” and they do not seem to want to have any sort of genuine connection with the guests. They are just all about business there. This is very different from places like the ritz there they take the time to get to know you and engage in meaningful ways to make the stay a memorable one. Our suite includes some sort of a white glove butler service but I’ve not even see the butler once during my stay. On the day after thanksgiving, somehow our room was not serviced all day. I even called in around 3 pm to request a house keeping service and it did not happen even then. I had to go to the front desk to request it to finally have the room cleaned. I think this hotel is great and has a lot of potential, but the staff training isn’t there yet. It’s also quite unique in the sense that it’s in a historic building in the sea of ultra modern high rises. However, the hotel seems to only occupy the south wing and is quite small despite looking imposing from the outside. As a result most of the rooms don’t have much of a view to speak of. If you are looking for rooms with views, you will have to pay quite a bit more for partial park views. All in all it was a rather uneventful and also unremarkable stay. I am Diamond with Accor and used four suite night upgrades for this stay, but they were not honored at check out. I had to call in and be put on hold for quite a while to get it sorted. The front desk person wasn’t even apologetic for this clerical error. I really want to like this hotel and would love more opportunities to experience its full glory. Perhaps the weekend was just too busy. Although For the same price I’d recommend going with four season or mandarin oriental both of which have much better views and modern amenities.

Jahan Shaikh

I stayed in The Plaza for a night on 1st of Jan 2024. My booking was prepaid through the booking site. During the stay I was asked to tap the card to cover the deposit which i did. On 10th of Jan when I checked my bank statement hotel charged me 2000 USD which was a full booking amount., I contacted the property on 10th where hotel staff admitted i was over charged by mistake and told me Finance team will refund in 2 days. It has been 15 days now no response from them. First over charged by 2000 and still keeping my money for no reason. Disappointed.

John Williams

On my first trip to America on my 42nd Birthday, I decided to fulfil a childhood ambition and visit The Plaza. My partner and I got dressed up smart and planned to have breakfast before a walk in Central Park. We were greeted by a jumped up, rude, snooty member of staff who informed us that only hotel guests could be catered for, not what is advertised on the website and lots of empty tables. I don't know if he was after a cash bribe or just thought we didn't look rich enough but we left feeling judged and disappointed. We took our custom to Sarabeths down the street, priced very similar to The Plaza and made us feel very welcome indeed.