Taylor Price
Overall the room was decent, but not a 4 star experience like advertised. Our bathroom had so much active mold growing. (See pictures below) the shower head had active mold growing and hasn’t been cleaned ever. All of the grout has active mold growing. Each handle to grab on to has mold growing on it. The bed was comfortable and wasn’t too much noise pollution from the street below. Check in service was good they said rooms would be available by 3:00pm instead of 4:00normal check in.
L Williams
I recently celebrated my birthday in NY at the Intercontinental in Times Square for 3 nights. It was a great stay. The entire staff was so friendly, helpful, and accommodating. From the moment I arrived, check-in was fast & efficient and every staff member was so welcoming from the front desk staff, bell hop and concierge. I love the fact that you needed to use your keycard to access your room floor. This made me feel very safe. Our bags were brought to the room and the bell hop provided a few food recommendations. The location of the hotel is super convenient, directly located in the theatre district and 2 min walk to Time Square. A subway station is located next to the hotel. Our room, corner room on 19th floor, was pretty spacious. We had a slight view of Time Square. Everything was clean although the bathroom shower could use extra cleaning. The bathroom was big and it was very comfortable to get ready in. Highly recommend staying here!
Ben Chulawan
The hotel has false promotion codes and unusable amenity fees. I booked a room with a promotion code that promised two free drinks at the bar downstairs. When I tried to redeem with the front desk, they denied the simple request despite me showing them the promotion's claim on my phone. On top of it all, they charge an amenity fee that can't be used for breakfast. It's meant to scam you out of money for things you wouldn't have wanted. Location is ok, but I recommend you just book a place that has more honesty with their policies.
La Sonja Bush
My stay here has been great. The staff is very cordial and helpful. The housekeeper Janice is so thorough when she is cleaning my room. She makes sure I have enough towels and that the room is immaculate. Charles from bell service is very helpful and kind. He always has a smile on his visit and quick to provide assistance without me asking.
Sophia N
Horrible experience. The front desk staff are unfriendly and rude; the African American lady especially was very rude, condescending, and unhelpful. Based on other reviews, I am not the only one to have a bad experience with her.
On the first night, we were given a room on the fourth floor. The room wasn't prepared for guests: the minibar wasn't stocked, we were missing towels, the TV didn't work, and the alarm clock was broken. There was no view; all we could see was the car parking garage.
We switched rooms the next day, and the view was better, the TV was on with a welcome message, and everything worked. Also, the shower was completely different/better -- it wasn't a tub like the one in the previous room, it was a walk-in shower. On the other hand, the room is not soundproof at all. You can often hear the loud noises from the city or the people in the hallway.
There wasn't anything in the room that stated the prices of things in the minibar, so we called them. Multiple times, we were told the water was $12 and both juices were $9. The rest of the days we stayed, there were no big issues. We asked for one water and one juice to be restocked each day, and we thought we were staying within the $25 voucher. One kind worker let us know that if you remove an item from its spot, it will automatically charge you even if you don't drink it.
When we checked out, there were about $50 of extra charges. There is a high tax on everything in the minibar, so the water is actually about $16 and the juice is about $12. The rude lady I mentioned earlier showed us a paper where all the prices were listed, and told us that we should've read the part about the restocking fee and tax. Please note that we didn't have this paper in our room, or anything else that told us the prices/information. We took our business to a different front desk worker, and he immediately waived the fees, although he was very unfriendly.
We found bottles of the same water that were selling for $3 next door. Also their fridge is so full that you can't put any of your own groceries in.
We also were not told that the amenity fee is optional, depending on if you wish to use amenities or not. When we were checking out, we heard another front desk worker asking someone if they wished to use the amenities for an amenity fee. We were not asked this, but we were still charged about $40 per day even though we didn't use the amenities at all.
Overall, absolutely horrible experience. Do not stay at this hotel. The only good part is that we were right next to the subway station.