Patong Holidays

Stefan Engeli

Disappointing Experience – Not Worth the Price or Rating Unfortunately, I would not stay at this hotel again. While it's advertised as a 4-star property, the reality doesn't live up to that standard. Based on my experience, I find it hard to understand the overly positive reviews, though the general clientele may explain some of them. On the positive side, we were fortunate with our room – no visible mold, leaks, or insects. However, it did feel like any past issues may have been superficially covered up. The entire property, including the rooms and public areas, appears very dated and in need of a full renovation. I booked a double bed, but I got two single beds pushed together, can you solve it that way, ridiculous The gym was particularly disappointing. Only one treadmill was functional, and it seemed like it hadn’t been properly cleaned or maintained in years. On the bright side, they did provide complimentary water. Cleanliness overall was not up to expectations. A thorough deep clean of both private and shared spaces would make a huge difference. That said, I want to acknowledge the housekeeping staff – they were kind, efficient, and clearly working hard, which I truly appreciated. Unfortunately, the same cannot be said for the reception staff, who came across as unfriendly, dismissive, and unable to communicate effectively in either English or Thai. This was surprising and disappointing for a hotel of this category. (Again, 4 stars, where??) Another important point: noise levels. There is almost no sound insulation. We could hear everything from the neighboring rooms and the busy street outside, day and night, which made restful sleep quite impossible. All in all, there are many better options in the area. Never ever again!!!

Craig Purdon

The staff are so friendly and helpful. I really enjoyed the stay here. The breakfasts were lovely and really catered for everyone. We had dinner 3 nights here and every time the food was lovely and well worth every cent. We had a view of the old fishing village and my only downfall was the sound of the boats coming and going out late at night and early mornings.

Dee Tee

Stayed here for 8 days in a large group with 7 rooms, and what a horrible place this is. To start with the furniture is very dated and worn out. The toilet leaked water onto the floor every time it was flushed and the shower also leaked everywhere. This meant having to use towels constantly to mop up. Having 7 rooms, we had lots of small issues as well that were specific to individual rooms, but every single one of the 7 rooms needed reception to come and do some sort of maintenance OR the issue meant we had to move room. My first room was ground floor and it was horrible. The ground floor rooms are about 2 meters away from the pool. I have stayed in ground floor rooms with pools close by but this time it was done very poorly. The external AC box for the room is mounted on the wall right next to the pool. What this meant was that the air coming into the room through the AC unit STUNK of chlorine. The first time we entered the room it hit us in the face so we aired it out and then I think our noses became used to the smell. We went out for a bit and when we returned the smell hit us again so we aired it out again. First morning we woke up and I opened the curtains to find the whole double sliding door was dripping wet with water due to the moisture in the air coming through the AC. So bad it had ran down the window and created small puddles on the floor. Also due to the moisture there were loads of flies and mosquitoes in the room, when I say loads I mean loads. Everywhere you looked you would see a fly or mosquito. We moved to another room day two due to all of the issues, the staff knew of the issues we mentioned and were very quick to suggest a change of room but the second room was not much better. Second night, new room, ac and flies were all OK but the shower and toilet still leaked. Went to sleep and woke up to the sound of rustling in the corner of the room, didn’t think anything of it and closed my eyes. Then I heard it again so I sat up and turned the light on, and a mouse ran from the corner of the room under the bed!!!!!!!!! Chased the thing around for a few mins and it disappeared under the door to the adjoining room, which was my mother’s room!!! The next morning, my mother’s hair straighteners had been chewed through, so we went to reception AGAIN to let them know of another issue. Funny thing is every time you are in reception, you’re pretty much guaranteed that someone will be stood there making a complaint about issues they are facing. Reception is ran by a bunch of teenage boys that do not have the slightest clue of how to deal with customers. Very unhelpful and almost seem brain dead. The hotel is not disabled friendly, anywhere you need to go requires stairs, narrow halls and long walks. Don’t let this put you off Pa Tong, I’m sure there are some great places to stay but unfortunately this is not one of them. Definitely avoid staying here, the rodent issues and the room issues are not worth putting up with. We left the hotel very disappointed with pretty much everything. From the greeting, the breakfast, the rooms, the staff, every aspect needs attention to get this place to a good standard.

Pri Chromecast

We booked it through an agent for a four-day trip. The rooms are not at all clean. I had an awful stay. And when we complained to reception, they responded rudely and shouted. The attitude is quite harsh and negative. And when we requested to move rooms, they refused. And, personally, I believe there is no responsible person for the hotel. The service is very poor. DON'T BOOK THE HOTEL.

Loreto O

Easily the worst hotel I’ve ever stayed at. When checking in, they asked for a $100 deposit — more than the cost of the room. That might make sense at a high-end property, but this place is run-down and poorly maintained. The room smelled strongly of dampness, and water was actually dripping from the ceiling onto the bed. It was impossible to sleep properly, and I wouldn’t be surprised if there’s mold in the building. The condition of the room alone should be a dealbreaker. The gym was non-functional — none of the machines worked, despite it being advertised as an amenity. That’s misleading, plain and simple. Staff seemed unsure of what they were doing and weren’t helpful. When we decided to leave early, they took ages to return the deposit, which caused unnecessary delays and frustration. This hotel claims to be 4 stars, but it shouldn’t even be rated. If you have any other option, take it. I would never stay here again.

Gursevak Singh

My stay at Grand Mercure Phuket Patong was absolutely fantastic. From the moment I arrived, I was impressed by the warm welcome and the stylish ambiance of the hotel. The location is ideal—just a short walk to Patong Beach, Bangla Road, and lots of shopping and dining options, yet the hotel itself feels peaceful and private. The rooms are spacious, clean, and beautifully decorated with a modern Thai touch. I especially loved the pool access room—it was such a treat to step right into the water from my terrace. The pool area is gorgeous, with plenty of space to relax and enjoy the tropical vibes. Breakfast was a highlight of each morning. The buffet was extensive, with a great mix of Western and Asian dishes, fresh fruits, pastries, and live cooking stations. The staff were attentive and always smiling, which made the whole experience even better. What really stood out was the level of service—every staff member I interacted with was genuinely helpful and accommodating. Whether you’re traveling as a couple, with friends, or family, this hotel hits the mark in comfort, location, and hospitality. Highly recommend Grand Mercure Patong for a memorable, comfortable, and luxurious stay in Phuket!

Trish Tedford

I usually stay in a different hotel when I visit patong I am so glad I didn’t! It was my husbands Birthday and when we arrived the bed was decorated there was a complimentary drink and birthday cake which I thought was a lovely touch. We had a superior suite and a superior double room. Both were spacious. The hotel itself is so clean, modern room and a great location. All the staff were super friendly and helpful and the quality of food was really good. All around great experience and we will be staying again.

F Ng

**5-Star Stay in Phuket! ⭐⭐⭐⭐⭐** I recently stayed at this beautiful hotel in Phuket and had an amazing experience! The rooms were spacious, clean, and had a stunning view of the pool .The staff were incredibly friendly and went out of their way to make sure everything was perfect. The pool area was luxurious, and the breakfast buffet had a great variety of delicious options. The location was ideal—close to the beach, restaurants, and nightlife, yet peaceful when needed. Would highly recommend this hotel to anyone visiting Phuket. Can’t wait to return! 😊🌴

Jonathan Ng

Overall, the hotel is located along and near Jungceylong mall in Patong which offers unparalleled convenience if you need to get anything at the mall. Check-in was professionally handled by the front office staff, and a breeze. Room is reasonably sized and the pool is welcoming for the kids. Grab was fast when called, to the pick up point at the hotel as they have many cars waiting outside. The hotel is also walking distance, ie less than 10 mins from the beach. And the breakfast served amazing fried rice that we had everything, a must try! Overall, it was a good stay for a family. The only downside is that it is way too crowded with tourists in Patong, which is not the fault of the hotel. Recommended!

martin beazer

What a beautiful hotel ! It’s big. Location. 5 mins from Hard Rock Cafe and opposite loads of local spots to shop , eat and drink. Cost. The drinks are expensive , about 320 baht a pint ! Top tip! There’s happy hour every day 4 til 6, then there’s a 241 special every night. The buffet food was great value for money , 1000 baht pp. lovely stay , lovely staff really enjoyed . We travelled as a family of 6.

rose mary

First of all, the service is excellent, although they did not let me in early, even though I asked them to enter before 3 o'clock because I arrived at their place at 12 noon. The place is very big and on a mountain, and transportation to the hotel is by private car. The rooms have old furniture. I stayed in a villa with a pool. The room is big and spacious. The air conditioning is old. The pool does not have enough lighting, some of the lamps are broken. There is no door that closes the bathroom from the pool, which makes insects enter the bathroom constantly. Insects are their friends in the room. The complete service in the room is excellent, with all things available. The massage service is crowded. I did not like the pool. The view is very, very beautiful. There is a part of the room above that has a dilapidated dining table that is not cleaned well, so I did not sit in it at all. And also June she is very kind

samar ammar

We were so lucky to meet Mr. Jib Joe during our stay! He was incredibly helpful and friendly, assisting us with our bags with such kindness and a warm smile. His positive attitude and genuine hospitality truly made us feel welcome and cared for. Thank you Mr. Jib Joe! In general, the hotel was very nice — great service, tasty food, and super comfortable. We really had fun and felt like home throughout our stay. There were some bugs and little geckos here and there in the outside area, but that’s totally natural given the beautiful, tropical setting of Thailand. It was all part of the experience. Thank you kalima! Worth it

Danenith Mae Malala

We had a wonderful stay at this beautiful hotel! The room with the sea view was absolutely stunning – I loved every inch of it. Waking up to the breathtaking view was truly unforgettable. The room was clean, stylish, and so comfortable. Everything about this place made our honeymoon special. Special thanks also to sir Tony, Abner for the very warm hospitality, we really feel cared and welcomed. Highly recommended for anyone looking for a peaceful and scenic getaway!

Shalom Eliyahu

Absolutely amazing stay at Kalima Spa Resort Phuket – Highly recommended! Our experience at Kalima Spa Resort Phuket was nothing short of perfect. From the moment we arrived, we were blown away by the hospitality and attention to detail. The rooms are spacious, beautifully designed, and fully equipped down to the smallest detail – you can tell a lot of thought was put into making every guest feel comfortable and pampered. The service is simply outstanding – from the hotel manager Lip, who leads by example, to every staff member including Toni, Lek, Joe, Sordy, and the wonderful Pang who gave us a tour around the resort and introduced us to the endless activities the hotel has to offer. Everyone was incredibly kind, professional, and always ready to help with a smile. The views? Absolutely breathtaking – no matter where you are in the resort, you're surrounded by stunning scenery. There are plenty of activities for both kids and adults, and the facilities are top-notch. The food was excellent – a wide variety of tasty, fresh options that kept us excited for every meal. The resort is located in a quieter area, which gives you the best of both worlds – peace and relaxation, yet only a short ride from the buzzing center. There are shuttle buses to town every two hours, but we highly recommend using the Bolt app to get around anywhere in Thailand – it's easy and affordable. Kalima also offers great attraction packages for families, and there’s no doubt – we’ll be coming back! 10/10 – an unforgettable experience.

Hafsah Hussain

I stayed at this resort for 3 nights and had a fantastic experience! The property is stunning, with a beautiful pool that includes a bar—perfect for relaxing and unwinding. The breakfast buffet had a wide range of options and was halal, which was a big plus. The staff were amazing, special thanks to Joe, who was super helpful during the checkout process and made everything seamless. While the resort is a bit far from Patong, they offer a free shuttle bus service that runs back and forth, which made getting around very convenient. Highly recommend for anyone looking for a peaceful and luxurious getaway!

Bernie Wilson

Wow - where to start. We have just finished a one month stay. From start to finish this hotel is the best we have ever experienced. All of the staff are exceptional and extremely helpful and friendly. The size, quality and cleanliness of the rooms was brilliant. Nothing is too much trouble for the room staff. We loved the pool access room. The breakfast buffet is simply amazing with the delicious choices and quality of food. Apart from all the great healthy food there is also a lot of delicious treats available for those with a sweet tooth (including ice cream and chocolate). The 3pm free chocolate hour is a must do. The hotel General Manager (Chris), was a delight to meet and he deserves credit for leading a first class team that really helps make your Thailand holiday special. We will be back.

Didem Yıldırım

Mövenpick Hotel is in a perfect location in Patong, Phuket — just a short walk to the beach and super convenient for getting around. The rooms were spotlessly clean, with detailed housekeeping every single day. Having both a bathtub and a shower in the room was definitely a plus! The pool was clean and relaxing, and the pool bar was a great place to enjoy some downtime. The staff were incredibly friendly, helpful, and attentive. We had an issue with our flight tickets, and the team kindly made the calls for us and helped solve the problem — we’re really grateful. When we first arrived, we were welcomed with cold towels and refreshing drinks — such a thoughtful gesture after a long journey. We also had lunch at the pool bar; meals were tasty and reasonably priced. Everything was extremely clean and well-maintained. Highly recommended for a comfortable and enjoyable stay in Patong!

Jodie Duignan-George

I loved everything about the hotel. Staff are fabulous and rooms are great with a huge comfy bed and fluffy pillows. The restaurant is first rate and I was impressed with the range and quality of gluten free items on the menu. As a ceoliac I experienced no issues with cross contamination. This has become my new favourite hotel.

Leo B

Stayed here from 29/3 to 3/4 Pros Stunning hotel foyer pool area and rooms. Good gym facility Very photogenic hotel Staff extremely helpful and friendly. Big shout out to the old short security guard who helped us flag a taxi down on our departure day at 7am. Cons Weird room layout walking through a super hot side hallway Rooms sometimes get serviced as late as 1530 No smoking area at pool.. but when we were there . There was a few weed smokers puffing away unsure why staff not enforcing it.

Meryeme Zer

My stay at Mövenpick Patong was absolutely amazing! A big thank you to the reception team for their warm welcome and professional service — I felt at home from the very first moment. The spa experience was also unforgettable! Special thanks to Poppy for her calm energy, attention to detail, and outstanding massage skills. I highly recommend this hotel to anyone looking for relaxation and top-quality service. Thank you for everything!”