Lesly Herbay

3 star hotel at best. Room and bathroom is outdated, although clean enough. Would not recommend. The staff at the main pool bar are really not friendly or helpful at all. There’s one lady with a mask who is really plain rude, to say the least. In the restaurant where lunch is served, there was one lady who really went out of her way and was super friendly and helpful. Unfortunately I didn’t get her name. If you have to go there, don’t go full board as that’s throwing money away. The most tasteless food ever. Just outside of the hotel in the main road, there are umpteen different restaurants and they are top quality. Street food markets are everywhere and we regularly had dessert in the form of a fresh waffle cone with ice cream and banana in a cup, so you stay clean. Delicious.

Ivan Rostotski

The hotel is a 9 minute walk to the beach, close to the night market and many restaurants, the 7/11, and massage places. The pools looked nice, but we are beach people and that is where we went. We ate at the breakfast buffet 3 times. My wife and I always chose the Thai cuisine which we found tasty and hot , not cold. Absolutely enjoyed it. We have stayed in Chiang Mai and Bangkok and those buffets were cold. The young ladies at reception, the bell hops, and cleaning ladies were all very polite and friendly. One day when I forgot my key in the room, the older ladies at the front desk were not so cordial and the older lady who let us into the room was the rudist person we have dealt with in Thailand. Never wrecked my day, but i think she needs to change jobs. Our room did not over look the pools, but we were very happy. It was clean and modern. I would return to stay at this hotel

Tasa C.

A disappointing experience at Kata Palm Resort. The reception staff was unfriendly, especially the late shift – no professionalism or friendliness. Upon our arrival, we were rushed so much that after a 12-hour flight, we had to carry our luggage ourselves without any help. We got a room that smelled old and musty, the bathroom was awful, and the hygiene was inadequate. The towels were also old and terrible. We only had breakfast at the hotel – and it was a complete disaster. During the 9 days we stayed here, the bread was never fresh, and the cold cuts, cheese, and cakes were left out from 6:30 AM to 10:30 AM without any cooling or refrigeration. One evening, we decided to have dinner at the hotel. The chicken was so tough that it was impossible to cut or chew. For dessert, we ordered pancakes and received the same ones that had been made for breakfast – fresh in the morning, stale by the evening. The pool was nice, but not very clean. Additionally, we asked at the reception for a late check-out, and they told us it wasn’t possible because new guests were arriving. But suddenly, they said we could do it if we paid 300 Baht per hour. What a scam! Another huge disappointment: The reception never informed us about our scheduled meeting with the travel representative. Only a few days after our arrival, we received a letter saying that we had missed the appointment – even though nobody ever told us about it! Overall: The reception – especially the late shift – was terrible, no hygiene, no professionalism. The only good thing was the hotel’s location – everything was nearby.

Gwen Smith

We have just come home after a lovely stay here. Our room was beautiful and quiet. Even though this is a big hotel, it offered very a relaxing environment and we didn’t really ever notice too many people. It was a great escape from the bustling beach area! All 3 pools were clean and inviting. I used the room laundry service which was very prompt. The staff are helpful and it is in a great location! Oh and a good breakfast!!

joanna north

Fantastic location, close to beach, markets and restaurants. Staff are super friendly and helpful. Buffet breakfast had plenty choice and mixed it up every day. The Blue Wing is a bit more isolated but has a lovely roof top pool

Saba Ak

The hotel is lovely and clean, with a good breakfast selection, though it could be even better. I know cheese is rare, but having some options would have been nice. Small additions like chocolate sauce, jam, or peanut butter for pancakes would also be great. While there are plenty of "food" choices, the "breakfast" selection could be a bit more varied, The location is excellent, very close to the beach, lively but not overly crowded. The only downside is that since the hotel is on a hill, many heavy cars and motorbikes struggle to climb it, creating quite a bit of noise, which can be a little disruptive. Fortunately, our room was at the very top, so we didn’t hear much, but near the pool, the noise was noticeable. Guests staying in lower rooms might find it bothersome. Another highlight of our stay was the stunning view from our room. We got a big room with ocean view, with very comfy beds (1 XL king, and one twin), and waking up to the ocean stretching out before you was breathtaking ✨️ The rooms are very clean, and the service is excellent. The staff is incredibly friendly and helpful. They also provide a shuttle from the lobby to the higher rooms, which is great since the incline is quite steep. You can request a ride at any time, whether heading up or back down to the lobby/breakfast area. Also the pool bar and hotel restaurants are very nice, though quite pricey :D Overall, it’s a clean and comfortable option with good service. If you can, definitely go for the sea-view room and go to beach as often as you can!

Lee Barnes

Lovely hotel, the rooms were clean and in good working order. Hotel staff are among the nicest we've seen in Thailand and go out of their way to help. Very friendly. The pool bar staff ensure a drink is always available, especially at happy hour, where some great cocktails can be enjoyed along with beers wines and regular spirits. A comprehensive food menu also available at the pool or room via phone or app, staff. A short walk to all amenities and between the two main beaches in Kata. Located up and on a short hill. Requires a bit off leg work to and from hotel and rooms. The pool was well maintained and we never struggled for a sun lounger. One of the few hotels that doesn't have them reserved with towels from 6am. A good size pool with a 1.8m depth at one end. And a jacuzzi jet area at the other. A smaller kids paddling pool for the small ones.

Rich B

Great Staff they make your stay enjoyable. Rooms are big! A sofa would have been nice in the room. Sea view rooms are a hike so you will get fit haha. There is a shuttle service that can take you up the hill. Breakfast was awesome, very tasty and Thai cuisine. Access from the airport via bus get off at kata palm and then 10 min walk to the hotel. Overall I recommend.

NKV

Had an amazing time, close to the beach, great pool and excursions and really attentive staff. I wanted to say thank you to Michael (the guest experience manager) he really made our stay extra special and was quick to resolve a room change. Would definitely come back!

Yama Hashemi

Amazing experience at Orchidacea Resort! From the very first moment, we received a warm welcome. The food, especially the breakfast, was delicious and varied—there was plenty of choice for both us and the children. The rooms were cleaned daily, and the location is simply perfect: within five minutes, you’re on a beautiful beach, surrounded by cozy restaurants. Highly recommended!

Katherine McGregor

Dear Coach, Ohm Wan Haris. And chefs🧑🏼‍🍳 We would like to thank you for a wonderful 11 days. The food has been outstanding. Coach the food service you have given Emily and myself is unbelievable, we will never forget it. your friendly face welcomed us all the time and it was so good to see you! You have made our holiday one to never forget.Thank you for the beautiful drinks that you served Emily the last couple nights she has enjoyed them immensely🍹 To watch her eyes light up when you brought it over to her is something I will never forget.

Disha Dua

Oh My GOD. There is no way one would not fall in love with this resort. It's beautiful, the service is great, the staff's wonderful, the location is perfect especially for families. Close to the Kata Beach - not very close, but it's walkable if you like to walk. Attaching pictures as proof of what a wonderful resort they've created and maintained. Months post our trip, we still recall how wonderful this was. The area is quite quiet, too, if that's your vibe then I highly highly recommend staying here. Also, we're pure vegetarians, it was hard to find food here, and we'd already paid for our buffet breakfasts. We managed to make fresh fruits, cereal, pancakes & waffles our breakfast every day (for 4 days). If you are a pure vegetarian, try finding some place to eat at or carry sufficient of your own, otherwise Phuket was tough to manage in terms of food.

Tikky Traivutti

Not a luxurious hotel as claimed. Old and out of dated hotel, need renovation. Book a Family Room Pool Access and got complimentary upgrade to a Two-Bedroom Family Suite. Not so sure if the upgrade is good as room was located on the ground floor, right next to the restaurant, so there is a NO VIEW ROOM. (Room 5101). Room needs a renovation as room itself and furniture and kitchen are so old. Microwave is so old and its color turn to yellow. Kitchenware as well as glasses are not clean. Lights are very dimmed and has yellow toned light bulbs. Bathroom floor was clogged, not drained properly. Could not wash my hair nor take a shower too long; otherwise, the floor would be flooded. Room looks like as advertised but not as bright and new as in the picture. Location is good as it is close to markets, restaurants and stores. Breakfast has a variety but Thai food tasted so bad.

Kaleb Baldwin

Stayed for 10 nights the rooms were really great but it was the staff that made it so special, such genuine and kind people. Restaurant staff were especially amazing special shout out too Aoy, Mark, Coach, Joy and Ohm for my making my stay here at Centara Kata Resort truly worth it. Only thing I hope they do is consider keeping the pool open a little later. I absolutely recommend staying at this resort and could definitely see myself staying here again in the future 😁.

Søren Fyhn Kristensen

We stayed 6 nights at this hotel and the big family room was spacious and fine for a family of 5. The resort is old and needs refurbishment in the main pool area. The area for small kids had damaged flooring with big open holes. Breakfast was OK, other meals and drinks were a bit expensive compared to other locations. All in all our expectations were a little higher than what we got. The beach is great, but shuttlebus is only every hour. Could be an easy win to go every 30min instead.

Mike Bishop

The staff are the most amazing, friendly, polite, respectful people I have ever encountered in a hotel, anywhere in the world. The rooms extremely comfortable and clean. The food in the restaurant excellent and evening meals on the top deck by the pool were magical. Unfortunately there is a very busy road outside and some noise can be heard, but not excessive.

Naor Tivony

I had an amazing 4-night stay at SIS Kata Hotel. After a long flight, the warm welcome truly surprised me—staff swiftly took our suitcases and handed us refreshing cocktails. They prepared a wonderful room for us with a special honeymoon gift, making our arrival extra memorable. Throughout our stay, every staff member was incredibly kind and attentive. The hotel itself is beautifully designed. The pool area exceeded my expectations—the view is even better than in the photos, and I absolutely loved spending time there. Breakfast was professionally prepared and delicious, and the gym was excellent as well. There were a couple of minor drawbacks, though. Our room was located in the rear part of the hotel, making access somewhat unusual, and each morning a bird greeted us at sunrise. Despite these small issues, my overall experience was outstanding. I highly recommend SIS Kata Hotel for anyone looking for a great stay in Kata!

Bradley Pink

The hotel was clean, the beds were extremely comfortable, and the amenities were excellent. Its location was also ideal, offering easy access to nearby attractions. The breakfast was of good quality with a wide selection, though I found it to be quite expensive at 599 baht (£14 per person), especially when you can enjoy a similar meal locally for around 200 baht (£4.50 per person). The lunch offerings were also disappointing in both quality and price compared to local alternatives. There were a few aspects that could be improved. First, there were no wardrobes or cupboards in the room to store clothing, so we had to live out of suitcases for our 11-day stay, which was a bit inconvenient. Second, the bar staff by the pool and drinks area were noticeably unfriendly. Despite tipping them, they often seemed uninterested and gave the impression they didn't want to be there. Additionally, the drink prices were on the higher side. Another point to consider is the lack of sunbeds at the upper pool. During our entire stay, we never saw anyone using the second pool, so it seems there could be more sunbeds there to accommodate guests. On a positive note, the reception staff and cleaners were very welcoming and helpful. The cleaners offered fresh sheets and clean beach and bathroom towels daily. Despite the areas that could be improved, I would definitely recommend this hotel and would return in the future. Overall, l've given it a 4/5 rating.

Sophie Lane

Brilliant hotel. Absolutely stunning views of the sea and sunset, and a glam pool area with a variety of seating / bed types. Staff are all friendly, welcoming and helpful. Great breakfast selection and unique bedroom features and decoration. Lovely stay.

Noemi Banal

While yes the hotel is very modern, the rooms clean and comfy and the service great — I think the real winner here is the breakfast buffet. I never wanted to leave the breakfast table. They have a dim sum table, a fresh fruit table, a traditional Thai soup that changes every day, someone making fresh eggs on request… and so much more. Would actually come back just for the breakfast

A D

The hotel is wonderfully placed and everything that you need is pretty much within walking range. Close to the beach as well. What really makes a huge difference is the staff. I have never seen anything like it in any hotel, no matter how many stars. They put a lot of 5 stars hotels to shame. Everyone seems to genuinely want to make you comfortable and what a great job they are doing!!!

Tomer Shenhav

We stayed in a 2-bedroom room with our 3 kids (ages 5, 8, and 10) and we absolutely loved it. We chose the hotel mainly because of its location, and it turned out to be perfect. It's located next to the Kata walking street, with a 7/11 store right in front of the hotel, plenty of shops, pharmacies, massage parlors, and good restaurants. It's just a 5-minute walk from the beach. Additionally, there's a convenient laundry service next to the hotel that delivers clothes when they're ready. The hotel is ideal for kids, as it has 3 pools: one shallow pool for the little ones with a slide and some fountains, another slightly deeper pool with a larger slide, a volleyball net, and a climbing wall, and one for adults, which is not too deep. Even though the hotel is not directly on the beach, there's a back door that provides easy access to the beach within a 5-minute walk, along with a spot to rinse off the sand when you return. The breakfast was fantastic, with a wide variety of options, not too crowded, and very tasty. There's also a section for the kids with a lower shelf where they can help themselves to food. There are also activities for children. Every evening, there's a different movie showing, and you can buy popcorn, marshmallows, corn, and more (50 baht each). The rooms were excellent with comfortable beds, a clean and spacious shower, and a balcony with plenty of hangers to dry swimming suits and clothes. The service was excellent, and the staff were extremely helpful and friendly. The place is very well maintained, and you can see that they frequently check and fix the hotel facilities. Highly recommended!

Jim Ball

The pools were great, and the slide was really fun for adults as well as kids. The location is great too, and the hotel grounds are a peaceful oasis to return to after the hustle and bustle of Kata beach and the night market. The staff were sooo helpful, and really made the stay exceptional.

Makis Pouliasis

We had a wonderful stay at OZO Hotel! Our room was spotless, and the breakfast was absolutely delicious, offering a great variety of both local and international dishes. The hotel's location is excellent—just a short 5-minute walk to the beautiful Kata Beach, which made our trip even more enjoyable. One of the small yet memorable highlights of our stay was the kind and cheerful gardener who greeted us with a warm smile and a “good morning” every day as we headed to breakfast. It was a simple gesture, but it truly added a special touch to our mornings. The only downside was that, despite paying €2000 for 6 nights, our room did not have a balcony. For a hotel in this price range, we expected this amenity to be included. Overall, we really enjoyed our stay and would recommend OZO Hotel for its cleanliness, excellent location, and friendly atmosphere!

Mike M

I will start by saying the staff are extremely friendly and helpful. Maybe in some cases a little over the top trying to get their review points. I can't fault the customer service however the cleaners seemed to be annoyed when we requested the room to be made up each day. Through our travel agent we arranged a premium family room. We need accommodation 3 adults and 2 children. We were told it was a premium family room. When we booked we were told there would be an extra single bed set up in one of the rooms so that there would be one room with a king size bed and one room with three single beds. When we arrived at around 3:00am after an eight hour flight we found there was a king bed in one room and two single beds in the other. The l kids were ready to sleep they needed to go to bed it had been a long day. I asked where the third bed was as they knew we were a group of five. The guy said he would get that organised straight away and rang housekeeping who came in and put a sheet, blanket and pillow on the day bed. This is what we got for around $1000Au per day. Not very happy. What we got, two individual rooms with adjoining doors. The doors jut out into the room space we had to move around in. One of the grandchildren was standing talking to us and turned around and walked straight into the edge of the door. The striker plate on the doors stuck out about 10mm and where about 200mm long, they were sharp and I cut my arm on one of them. -There were no power points in the bath room. -The ward robe for keeping clothes in was in the bathroom. -the rooms faced out onto the busy street and the club's and taxis with booming music made it difficult to get the kids to sleep and then stay asleep. -the kids loved the swimming pool but there was nowhere to dry wet swim wear once we got back to the room. - we had five people booked to stay but each room only had two towels. We had to ask for extra towels, extra toilet paper, extra tea bags. - the pillows on the bed were huge and fluffy until you put your head on it then they were flat and uncomfortable. - the day bed had legs that stuck out in the end that everyone kept kicking their toes on. - a small storage box that you could also sit on had wheels on it and when my granddaughter sat on it, it rolled out from the wall and she fell backwards onto the floor hitting her head hard. - the tv was on a part of a wall panel that pulled out to assist viewing but was a head hitting hazard. My wife hit her head on it a few times because we had to put suitcases on the floor below it - the shower didn't drain properly and the tray filled up like a small bath and flooded out onto the bathroom floor, the shower head leaked and I had to tighten it up so that it worked properly. - the area where the kettle and the cups are stored leaves hardly enough space to actually make a cup of tea. The cleaning staff left two tea bags a day for the room. Too bad if you like a few cups of tea a day. - the fridge is so small we struggled to store drinks for the family in it. This place was presented to us as a family hotel. There is nowhere to sit other than the day bed, a single plastic chair or a storage box. There was no cutlery other than a tea spoon, plate. We had to buy a knife to cut fruit etc. There was no milk provided we needed to buy it from the shop over the road. The Flight Centre in Melbourne recommended it. From the moment we stepped into the room we were disappointed. And within minutes of getting there and my granddaughter fell backwards off the seat I was furious. After that every bad point just stood out. Would I recommend this hotel as a family place, based on the room we were given, not at all. It's a Russian hotel and they don't appear to be very friendly people so we didn't make any new friends on our holiday. Not many people appeared to speak English so the kids couldn't even make friends.