Phuket Family Holidays

Craig Purdon

The staff are so friendly and helpful. I really enjoyed the stay here. The breakfasts were lovely and really catered for everyone. We had dinner 3 nights here and every time the food was lovely and well worth every cent. We had a view of the old fishing village and my only downfall was the sound of the boats coming and going out late at night and early mornings.

Scholtz Buys

What a beautiful hotel, the staff was so friendly and professional, and willing to help, it's so nice to see the younger youth working here, they really go out there way to assist you. And always great you with a smile. Thank you so much for an amazing experience at the hotel. You guys can definitely give other hotels a run for service. To the kitchen staff and head chef, your food is top 5 stars food, the breakfast they really do a lot thanks for the great food. Just wanna thank the pool guy who gave us chances to swim before he cleans the pool late at night. He's very strict, but thanks, I appreciate that kindness. Easy access for tok tok and taxis, and laundry places very close to hotel. To the guest; If you book a room here, be kind to the staff. If not, karma comes at some point.

Joab Ng

The air conditioning was spoilt for the entire night. The engineer came to repair and took 2 hours… after which the air con was just down for the whole night and I gave up calling again. The air con leaked the entire entry corridor of the room, and the bath also cannot drain water properly. The room had white ants / termites / ants crawling, and also I told reception that I’ll check out at 12pm the previous night before. They called me at 11am 3 times to remind me to check out. Breakfast food was mostly cold and lacked flavours. The area is at least 15 minutes walk from all the main action as well.

Dee Tee

Stayed here for 8 days in a large group with 7 rooms, and what a horrible place this is. To start with the furniture is very dated and worn out. The toilet leaked water onto the floor every time it was flushed and the shower also leaked everywhere. This meant having to use towels constantly to mop up. Having 7 rooms, we had lots of small issues as well that were specific to individual rooms, but every single one of the 7 rooms needed reception to come and do some sort of maintenance OR the issue meant we had to move room. My first room was ground floor and it was horrible. The ground floor rooms are about 2 meters away from the pool. I have stayed in ground floor rooms with pools close by but this time it was done very poorly. The external AC box for the room is mounted on the wall right next to the pool. What this meant was that the air coming into the room through the AC unit STUNK of chlorine. The first time we entered the room it hit us in the face so we aired it out and then I think our noses became used to the smell. We went out for a bit and when we returned the smell hit us again so we aired it out again. First morning we woke up and I opened the curtains to find the whole double sliding door was dripping wet with water due to the moisture in the air coming through the AC. So bad it had ran down the window and created small puddles on the floor. Also due to the moisture there were loads of flies and mosquitoes in the room, when I say loads I mean loads. Everywhere you looked you would see a fly or mosquito. We moved to another room day two due to all of the issues, the staff knew of the issues we mentioned and were very quick to suggest a change of room but the second room was not much better. Second night, new room, ac and flies were all OK but the shower and toilet still leaked. Went to sleep and woke up to the sound of rustling in the corner of the room, didn’t think anything of it and closed my eyes. Then I heard it again so I sat up and turned the light on, and a mouse ran from the corner of the room under the bed!!!!!!!!! Chased the thing around for a few mins and it disappeared under the door to the adjoining room, which was my mother’s room!!! The next morning, my mother’s hair straighteners had been chewed through, so we went to reception AGAIN to let them know of another issue. Funny thing is every time you are in reception, you’re pretty much guaranteed that someone will be stood there making a complaint about issues they are facing. Reception is ran by a bunch of teenage boys that do not have the slightest clue of how to deal with customers. Very unhelpful and almost seem brain dead. The hotel is not disabled friendly, anywhere you need to go requires stairs, narrow halls and long walks. Don’t let this put you off Pa Tong, I’m sure there are some great places to stay but unfortunately this is not one of them. Definitely avoid staying here, the rodent issues and the room issues are not worth putting up with. We left the hotel very disappointed with pretty much everything. From the greeting, the breakfast, the rooms, the staff, every aspect needs attention to get this place to a good standard.

Loretto Aiello

Easily the worst hotel I’ve ever stayed at. When checking in, they asked for a $100 deposit — more than the cost of the room. That might make sense at a high-end property, but this place is run-down and poorly maintained. The room smelled strongly of dampness, and water was actually dripping from the ceiling onto the bed. It was impossible to sleep properly, and I wouldn’t be surprised if there’s mold in the building. The condition of the room alone should be a dealbreaker. The gym was non-functional — none of the machines worked, despite it being advertised as an amenity. That’s misleading, plain and simple. Staff seemed unsure of what they were doing and weren’t helpful. When we decided to leave early, they took ages to return the deposit, which caused unnecessary delays and frustration. This hotel claims to be 4 stars, but it shouldn’t even be rated. If you have any other option, take it. I would never stay here again.

Polly Paint pot

We had a great time here.. Lots of things around walkable for shops markets and food.. It's an old hotel so a little dated and tired in places but spotless.. We had our room cleaned daily and free water daily.. Good large room and clean grounds and pools.. Would I stay here again Yes I would, was great value for money. Breakfast was included and was plenty full with many options.

Julie Downs

Room was clean and spacious with tea coffee facilities. We had a swim up pool. Room clean and housekeeping visited daily. Staff very friendly and helpful. Breakfast had a good choice of food from Thai to contentintal. What let the hotel down was it looks dated in decor, Wood work is rotting and has been fixed by placing plug over the rotted wood in some places and tiles in pool have been mended.can see when done could be a 4 hotel as advertised but it's showing its age and Needs a bit of a refurbishment to get it back to that level.

D White

Very clean spacious rooms, furnishings are a bit dated but bed is firm and comfortable and room service is available daily. Shampoo, Conditioner etc is good quality and water supplied daily. Each room has a small fridge and safe. Breakfast was delicious, plenty of choice and slightly different each day. Happy hour lasts for 7 hours with a variety of cocktails and spirits for 130 baht. Can't say enough about how fantastic the staff are, nothing is to much trouble and everyone has a smile at all times. So over all, slightly dated but clean and great value for money

Miklós Petrovszki

Overall, our stay at Andaman Seaview was a great experience. The staff were absolutely amazing—always friendly, smiling, and incredibly helpful with anything I needed. The breakfast was excellent, especially the omelette station, which I looked forward to every morning. Fantastic locations as well. The room was comfortable, with a very cozy bed that made for a restful sleep. The pricing was also very reasonable for what was offered, making it great value for money. The only downside was that the bathroom wasn’t as clean as expected upon arrival, with some hair left behind. However, this was a minor issue in an otherwise enjoyable stay, so I wont go Karen over this. I would happily return and recommend it to others looking for a warm, welcoming place to stay in Phuket.

D Shlomo

Old but great hotel The staff is wonderful, everything is clean, and although the closets and doors do not close 100% the rest makes up for it! The kids love the swimming pools, breakfast is versatile and very tasty. The location is superb! Across Karon beach, which is very wide with white sand, and with many shops and restaurants around. The hotel is also walking distance from the amazing KATA walking street!

Jack Daniels

An unforgettable stay – thank you, Orchidacea team! We had an absolutely incredible experience at Orchidacea Resort, and a huge part of that was thanks to the amazing staff. From the moment we arrived, they went above and beyond to make us feel welcome, comfortable, and cared for. What made our stay truly unforgettable was the level of personal support the team gave me during a very special moment in our lives – I was planning a surprise marriage proposal, and the staff helped me with everything behind the scenes. From decorating our room beautifully with flowers and towel art, to storing the engagement ring and a surprise message in a bottle discreetly at the reception, to coordinating with perfect timing – they handled it all flawlessly and with genuine kindness. They even helped us with practical challenges like local tips, transportation, and communication with other services. Every receptionist we met was friendly, professional, and genuinely happy to help. We really felt like we were in good hands the entire time. The resort itself is lovely – clean rooms, great views, and a peaceful atmosphere close to Kata Beach. But it’s the people who truly make it special. Thank you all again for being a part of such an important memory in our lives in a way we would expect from family members. We’ll never forget your hospitality! Highly recommended to anyone visiting Phuket – especially if you value kindness, warmth, and service with a heart.

Maria

Absolutely amazing! The hotel exceeded all expectations. The breakfast was tasty and offered great variety. The rooms and the whole property were spotless and very well maintained. The pool was a real highlight and perfect for relaxing. The gym was also impressive – clean, modern, and fully equipped. But the best of all - the staff!! Everyone was so kind! Thanks a lot!

Luca Leuenberger

We had a fantastic stay at Orchidacea! The staff were exceptionally friendly and very accommodating, always ready to help with a smile. The breakfast was really good, offering a great variety of fresh and delicious options to start the day. The rooms were modern and new, with an amazing view of the ocean and city. The bed was very comfortable and the air conditioning worked great. There were a couple of small issues during our stay. The refrigerator either froze our beverages completely or didn’t cool them at all, which made it hard to store drinks properly. Also, the toilet didn’t always flush fully, which was a bit annoying. But overall we highly recommend this place and would definitely stay again.

Katherine Ancill

Great hotel, lovely staff, great views from rooms, nice pool. Also live music in the restaurant every evening. One thing - the hotel is on a hill and if your room is at the top, it is a bit of a hike! Not something the hotel can change, just something for consideration. They do offer a pick-up/ drop off service for those that can’t do the walk

Anastasia Sh

I got a room with sea view — worth climbing a set of extra stairs! Great location, near by two beaches, multiple convenience stores. Amazing and friendly staff, if you have any questions or need something you just text in a WhatsApp chat and immediately get help. Good breakfast, wonderful restaurant.

Seongryeong Kim

Thanks to Nellie and Rina, My family was very satisfied with their service. Breakfast and reception service were great. However, I think there is room for improvement. Two hours ago, we made a reservation for three people at the spa, but when we arrived, they suddenly told us they could only take one person. It would have been better if we had been informed in advance — it was quite inconvenient. But overall, our stay was very pleasant.

Walah Alsaeed

Absolutely amazing stay! The resort is stunning with breathtaking views everywhere you look. The service was beyond excellent — every staff member was kind, helpful, and welcoming. Huge shoutout to the employee that has a kangaroo tattoo on his arm (I can’t remember his name 😢)— he went above and beyond to make our stay truly special. His kindness, attention to detail, and genuine care stood out from the moment we arrived. You can really tell he loves what he does, and he made us feel completely at home. ALL THE STAFF ARE AMAZING I TRULY MEAN IT😩❤️ Getting around the resort was easy and seamless, and everything was well-organized. The atmosphere, the views, the staff — everything was just perfect. This definitely won’t be my last visit. Can’t wait to come back!

Phoebe Dunn

We came for our wedding in March 2025 and had the most amazing experience ever! Amm and her team were absolutely incredible and made sure everything was perfect! She truely went above and beyond to make sure our day was everything we wanted and we will never forget her commitment. The food was also incredible as well as the amazing buffet breakfasts! All the staff were absolutely amazing and the rooms were stunning very luxurious! Highly highly recommend The Pavilion and we will definitely be coming back!

Danilo Maskovic

From the very first moment at The Pavilions Phuket, it felt like we had stepped into a perfectly directed dream — one we didn’t want to wake up from. We stayed twice — first in the Penthouse Pool Villa, surrounded by soft green hills and calm, thoughtful architecture. It felt like a modern retreat, private and serene, made for slow mornings and open-air afternoons. Then the Ocean View Pool Villa took it to another level. Waking up and stepping straight from the bedroom into your own infinity pool, with the Andaman Sea right ahead — it’s pure poetry. The villa’s design is more traditional, with that signature “pavilion” soul: clean lines, noble materials, and a sense of timelessness. But what truly makes this place unforgettable is the team. This isn’t “just another resort chain” — it feels more like a quiet family, intuitively working together with one goal: to make you feel wonderful, without ever being over-present. From the front desk to the spa, every smile felt real, every gesture graceful. Add to that the sunsets from 360° Bar, the intimacy of ALTO restaurant, and their incredible app (seriously, one of the best hotel apps we’ve seen — quick, simple, everything at your fingertips), and you have something rare: a stay that feels like it belongs to you. We’ll carry this one with us for a long time.

Kawee Amnakmanee

The Pavilions Phuket Resort is truly wonderful resort, exceeding our expectations in several areas. The breakfast experience was an absolute highlight. The spread offered an amazing variety of choices, all of exceptional quality. What made it even better was the outstanding service, particularly from Khun Moew, whose attentiveness and friendly demeanor were truly top-notch. Today, we booked the spa, and it was an absolute dream. Both of our therapists were excellent, providing a deeply relaxing and rejuvenating experience. We highly recommend making time for a spa treatment here – it's a must-try. Overall, it is definitely worth a visit. We're thoroughly enjoying our time here and look forward to savoring the rest of our day in this beautiful setting!

Alfredo Mapsanganhe

Angsana Laguna Phuket is an absolutely beautiful resort that offers everything you could want for a perfect getaway. Once you step inside, you won’t feel the need to leave the property is like a self-contained paradise! The lush tropical surroundings, pristine pools, and serene lagoon create a breathtaking setting. Our room was spacious, elegantly designed, and offered a peaceful retreat after a day of relaxation. What really sets this resort apart is the variety of amenities. From multiple dining options serving delicious food to a fantastic spa, water sports, and even a kids' club, there’s something for everyone. The private beach is just the cherry on top! The staff were warm, attentive, and always went above and beyond to ensure a memorable stay. Whether you’re looking for a romantic escape or a fun family vacation, Angsana Laguna Phuket delivers on all fronts. We loved every moment and can’t wait to return! Feel free to adjust any details based on your personal experience! 😊

Alice Uanpheng

Service/staffs are amazing, nice lobby and location is good as this time we prefer somewhere quiet. Resort is quite old and room/bathroom/pool are quite dirty, doesnt look 5-star to me. Sorry to say but I wouldn’t return, the only reasons I’m here is because my partner booked the hotel not me. I would like to thank you to all the friendly staffs for your hard work and overall it was a good stay.

Gaurav B

Recently stayed at this property for a week , From the moment we arrived at this stunning resort, we knew we were in for a treat. The location is absolutely breathtaking, with crystal-clear turquoise waters and soft white sands just steps away from our room. The resort itself is beautifully designed, blending traditional Thai architecture with modern luxury. The staff here are incredibly friendly and attentive, always going the extra mile to make sure we felt welcome and comfortable. Our room was spacious, clean, and had a private balcony. Whether you're looking to relax or explore, this place has it all. We’ll definitely be returning for another unforgettable experience! Highly recommended for anyone looking to experience the best of Thailand.

Lily Mark

I had the most relaxing stay here and honestly didn’t want to leave! The hotel is right by the beach—just a few steps and you're on the sand with the ocean breeze in your face. The view from my room was stunning, especially during sunset. Everyone was so friendly and helpful throughout my stay. A big thank you to Looktan, Nancy, and Tonkhaw at the front desk for welcoming me with such warmth and being incredibly helpful. Your hospitality made my experience even more special.

Khushil Kewalramani

As a wedding planner. I am writing this review especially for Angsana's event team. We recently hosted a wedding at Angsana Laguna Phuket and were working closely with Widyati and her team. I must say that they were all very helpful and supportive throughout the journey. It was an absolute pleasure to collaborate with them for the wedding. However, it's not just the event team, but the entire hotel staff who went out of their way to support us throughout. Even the food was sensational. Their entire culinary and kitchen team went above and beyond not just in terms of taste, but also flexibility in meal timings and everything. Massive shoutout. Widyati, Ivan, and team, props to you all! - Anita, Khushil, and the entire M&M Team

Brad Pitzer

We were very impressed with the staff, facilities, food, amenities, etc. Friendly staff always had a smile and provided proactive support - an excellent job of selecting and training personnel. Beautiful facility was well maintained and clean. Comforted by great security. Buffet breakfast was the best! A bonus was the early morning continental breakfast provided to runners during our stay - thanks! So peaceful and serene at night. Very helpful concierge for tours. We'll stay again when in Phuket. Highly recommend!

Ekaterina Moroz

Unforgettable Stay at Saii Laguna Phuket! We recently stayed at Saii Laguna Phuket and had an amazing time! The hotel is beautiful, the pool was sparkling clean, and the sea was wonderfully warm. But what truly made our vacation special was the exceptional staff—these incredible people went above and beyond to make our stay perfect! June – patient, hardworking, kind, and radiant! Thank you for your warm heart and outstanding service. We always looked forward to seeing her during her shifts! ❤️ The lovely team of May, Gift, Ging, Da, Mo, Aomsin, Jody, and the ever-cheerful Mickey – they’re simply wonderful! Just stop by, and they’ll treat you to delicious drinks while creating the most welcoming and relaxing atmosphere. You guys are the best! And of course, a huge shoutout to the Kids' Club and the sweetest caregivers Mookie and Lita (as well as the other lovely ladies whose names we didn’t catch—sorry!). Our daughter was absolutely thrilled with them and spent her days there happily and meaningfully. We’ll cherish these memories for a long time and can’t wait to return!

Shayma

For me, it was an amazing stay! The size of the resort is perfect, with several restaurants. There's direct access to the beach, and other beach club restaurants are nearby as well. The rooms are clean, and the view is beautiful. The hotel breakfast is delicious. The spa experience is fantastic I almost fell asleep during the massage! 😂💆🏻‍♀️ There’s also a resort app where you can check out the activities happening during your stay.

Piyanart Chouynuson

We had a truly relaxing and memorable stay at this resort. The entire property is beautifully maintained, with a peaceful atmosphere that’s perfect for unwinding. From the moment we arrived, we were impressed by the warm hospitality and professionalism of the hotel staff, especially Front Desk and the lobby manager. Everyone—from the reception team to the housekeeping and restaurant staff—was incredibly friendly, attentive, and always willing to go the extra mile to make sure guests are comfortable. Their genuine care and exceptional service made a huge difference in ourbstay. The resort strikes a perfect balance between luxury and comfort, and we wouldn’t hesitate to recommend it to anyone looking for a top-quality getaway.

William Fry

Really enjoyed my stay. Room was really nice design felt like its own apartment with the daybed and the views out to the sea. Hotel itself was beautiful very tastefully designed and the facilities were great. Food at both restaurants was also very nice was too easy to not leave at all! Also the free shuttle around the Laguna area was amazing. Took me to and from Laguna golf everyday. Staff all so lovely and helpful. Would happily stay again.

Roy Libman

We had a wonderful experience at this hotel. One of the highlights for us was how well they catered to gluten-free dietary needs. The restaurants offered plenty of gluten-free options, clearly marked and easy to identify, which made dining stress-free and enjoyable. This was especially important for us as we were traveling with a family member who has celiac disease. The staff was knowledgeable and always willing to assist with any questions. The hotel’s facilities were also excellent. The kids’ pool was a favorite, clean and safe with plenty of space for the little ones to enjoy. The kids' club was another standout, with friendly staff and fun, engaging activities that kept the children happy and entertained throughout the stay. Overall, this was a relaxing and enjoyable vacation for the whole family. Highly recommended, particularly for families and anyone with dietary restrictions who wants peace of mind while traveling.

Heesha Havighna Kananat

Despite a few minor issues, the friendly and helpful staff made our experience enjoyable. Dennis from the team helped us sorting out the minor leaking in the room. Dennis attenttiveness significantly enhanced our stay and made us feel valued. A particular staff member, Peary, was exceptionally helpful with my last minute plan for my daughter's birthday cake cutting and they eve complimented us with a birthday cake. Thank you Peary, if you're reading this message. We tried looking for you on the day of our check out but you were not in, maybe the next time ❤️. The housekeeping staff kept the room spotless and were very considerate of our needs. The breakfast corner can be improvised in terms of cleanliness. Definitely will be visiting this place again just for their location and that particular two wonderful staff Dennis and Peary that has provide us great service. Thank you for making our first family holiday so wonderful.

CA A

Stayed for 7 nights in a package that includes Breakfast, lunch and dinner plus massages. Super Great value. All staff from front desk, house keeping, restaurant wait staff were extremely professional, service with a smile and that lovely Thai greetings. Food quality & quantity were 1st class. 6 swimming pools to cater for every one. Highly recommended.

Anna Ciara

We thoroughly enjoyed our stay. The staff, all of them were absolutely fantastic. I did give a 3/5 for our accommodation only because the room itself needs some revamping - though I believe this is in progress. Location in a pool access room was simply lovely - fabulous for an early wake-up swim. I simply cannot fault the attentiveness from every single member of staff and having travelled a lot, this is very impressive. Thankyou kindly for such a wonderful and welcoming stay.

Jaskarandeep Singh Randhawa

One of the best resort experiences I’ve ever had. After receiving numerous recommendations from friends and family, we finally decided to visit—and it exceeded all expectations. From the moment we arrived, the staff were exceptionally welcoming, friendly, and attentive. The resort offers a wide variety of restaurants and cocktail bars, catering to all tastes. It is particularly well-suited for families with children, featuring an impressive water park and seven to eight immaculately maintained swimming pools. There are also several local shops nearby, and affordable hourly massage services are readily available. The buffet options were diverse and of high quality. The beach was pristine in the mornings, although it can become untidy by the evening due to some guests not disposing of their rubbish properly. However, the resort staff ensures it is thoroughly cleaned and restored. Highly recommended for both families and couples. We would gladly return again and again.