Thailand Beach Holidays

Rizo 323

Rather underwhelmed to be honest. 5 day stay family of 5 in 2 rooms with breakfast. Limited vegetarian options at breakfast and no halal options at all. Food signs taken away at 10.15am when breakfast is until 10.30am. Staff is rather miserable. Beach is lovely and a good shuttle service running between 2 hotels until midnight. Unfortunately the tram that services hotel and beach was under maintenance the whole week we were here. Rooms were nice and big and housekeeping was good. For the price certainly didn't feel like value for money.

Vadim Sheinis

My family and I stayed at Camp Panwa Hotel for five nights. The hotel and the rooms are clean. The staff is very friendly and helpful. Some minor issues that we had were fixed right away. The breakfast was excellent; it was always fresh and varied. That restaurant on the property is also good, with a good variety. The beach is great, with a lot of shade, but the shore was a bit rocky—nothing that can't be fixed with proper water shoes. In the hotel's vicinity are good restaurants, massage places, a pharmacy, and a grocery store.

Lisa McMahon

We were booked here by our travel agent and didn’t realise it was set on a steep cliff. When we checked in we were told our room was a walk up a hill and in an another building separate from the reception block. This is also meant you would get wet if it was raining. In the circumstances we paid to upgrade for a room in the same block as reception, block c. There is transport available to bring you up and down the steep hill to the little street down by the sea where the sister hotel is, a few restaurants and a 7/11. The hotel also has a funicular to get up and down to the beach if you don’t want to climb the steps. The beach has a lot of sharp coral at the shore at times depending on the tides so I would advise to bring beach shoes. The rooms are spotless and very comfortable beds. Breakfast was good and varied with the best selection of western food. If you have any mobility issues I would avoid this hotel as there’s no elevators anywhere unless they can guarantee you a room on a floor level with reception.

Lauren Pritchard

The people, as in the staff, are second to none. So friendly and so attentive and welcoming. This resort is older but still fabulous. The rooms are very quiet, cool and comfortable. I think if I was to come again, I would get a villa with its own pool. The beach is so beautiful with crystal water and soft white sand. The pool is lovely. There is another pool and spa at the beach but it was always full of kids. You can find your own quiet spot as it is not busy here… although my husband says as soon as I review things I wreck them, as then people go! The food is also fantastic and you really should lose weight before you come! We got a great package with food included. The band are lovely and some tourists that come often play along or have a sing. Everyone is so sweet… except the tourists! They seem so unhappy but how could you be here? I highly recommend Cape Panwa Hotel… and up the road so many great massages and stop in at the Sunset View bar for a beer and the view.

tim stow

5 stars We had an amazing stay at Cape Panwa Hotel! The atmosphere in the local town was peaceful, family-friendly, and perfect for a relaxing getaway. The hotel staff went above and beyond to make our stay comfortable, always ready to help with anything we needed. A special shout-out to Maggie—she was incredibly kind, genuinely invested in our experience, and truly happy to hear we were enjoying our holiday. Her warmth made our stay even more memorable. Highly recommend this beautiful place!

Andrew Morris

Magnificent! We were so happy to discover this gem! All the staff were so friendly and professional and clearly knew exactly what they were doing. And it is clear that the manager is very involved and takes alot of care and pride. We stayed for 7 nights and sampled quite alot of the menu, and everything was perfectly cooked. Also the main restaurant was very fairly priced. Tge rooms were very well kept, and eventhough the villas are close together, there is excellent privacy with heavily tinted windows. The bay is beautiful and calm, with a nice long shallow shelf for snorkeling/swimming at high tide and an interesting place to explore at low tide. Thanks for a very memorable week in Paradise!

kanokwan kabinlasing

Service Feedback During our stay, I had unfortunately experienced an accident prior to arrival, which made it difficult for me to walk. Naturally, I hoped for a bit more attentiveness in service for guests with limited mobility. To be fair, the operational staff at the restaurant were attentive and welcoming. However, I noticed that the higher-level staff did not extend the same level of care or greeting, which created a sense of unequal treatment. Even if additional assistance could not be provided, the service standard should still be consistent and inclusive for all guests. I truly hope this can be improved, as it would greatly enhance the overall experience.

Sophie

We stayed here for 8 nights in August. Our stay at Paradise KohYao exceeded our expectations. The staff are so friendly and helpful. Our room was upgraded to include a plunge pool, the room itself was spacious and the garden/sea views were stunning. We really enjoyed the food and drink options (recommend the mango sticky rice!). The resort itself is tucked away in its own bay which was what appealed to us. There are plenty of activities to do at the resort (kayak, paddle boarding, badminton, volleyball etc) however it’s also the most ideal place to relax and unwind. The resort included small touches such as the welcome drink on arrival, turn down service at night and live entertainment which impressed us. We also got engaged during our stay at Paradise KohYao so this place will always be memorable to us. We will most definitely be back!

Leah Henderson

Absolutely great place to travel if you are coeliac/gluten free. The resort restaurant was very accommodating and were able to adjust most dishes for gluten free. Felt very safe eating there. The resort itself is absolutely gorgeous and very helpful/friendly staff. A perfect romantic getaway, we stayed in the poolside villa and feel it was very much worth the cost.

Milly

We absolutely loved our stay here. All the hotel staff went above and beyond, the food at the restaurants on site was great and everything was extremely well kept and presented. The room itself was beautiful with a stunning view. You are really immersed amongst nature at this resort. The only challenging aspect was accessing the resort via a dirt road which got very muddy and slippery after rain, but it is possible to get wharf transfer for an extra cost.

Saowanee Puntong

I was truly impressed during my first stay here. The service from the staff was excellent, they greeted guests warmly and even addressed us by name. The front desk team was especially attentive and welcoming. One of the housekeeping staff surprised us by folding a bird from a coconut leaf, heartfelt message, which made us feel right at home. I was very happy to stay here for my son’s birthday trip, and I will definitely come back again.

Richard Mountain

A Truly wonderful stay. The price is very good. The staff are lovely, room clean and modern. Pool beach and restaurant are spot on and the breakfast was the best we have had on our 35 day road trip around Southern Thailand staying in 10+ hotels.

Ken C

Excellent resort with great beach front. A big shout out to the staff for noticing that it was my Mom’s birthday and prepared a surprise for her in the room and during breakfast. 👍 Egg Benedict ala minute for breakfast is always special and the Tom Yam pizza at Edgewater(not listed in Goggle Maps?) is good too.

Bo Fremling

Exceptional Care, Amazing Service & Unforgettable Moments! From the moment we arrived, the staff went above and beyond to make us feel welcome. My husband had suffered an Achilles tendon rupture, and they immediately provided a wheelchair and assisted us in every possible way. Their kindness and attentiveness truly made a difference during our stay. The housekeeping team kept our room spotless, and every request was met with a smile. The telephone service was quick and efficient whenever we needed assistance. We spent our days in paradise, sipping incredible cocktails under the palm trees by the beach. My husband and I also treated ourselves to a fantastic massage almost every day from Cat, an incredibly skilled and attentive masseuse—pure bliss! Down by the beach, we were taken care of by the amazing "beach team"—AU, SA, Tum, Chane, and Baw—who ensured that everyone had a great time. They handled everything from Thai boxing, volleyball, football, tai chi, and pétanque to friendly conversations, sunbeds, and fresh towels. They took care of absolutely everything—except the massages, which were expertly handled by the wonderful masseuses. The breakfast at Mala Kitchen was fantastic, with a great variety of fresh and delicious options. The dinner experience at Edgewater was equally amazing—exquisite food and impeccable service! A special thank you to Alban, Fang, and the lovely lady with the red lipstick for making every meal special. A special shoutout to AE in reception, who was always there to help, and again to Cat, whose massages made our stay even more unforgettable. What truly set this hotel apart was the exceptional level of care. The staff not only helped us around the property but also arranged transportation to medical appointments, waited with us, and ensured everything went smoothly. Their generosity and professionalism turned a stressful situation into a much more comfortable experience. Check-out was seamless, and once again, the staff was there to assist us. Would we return? Without a doubt! This hotel offers not only luxury and comfort but also a level of hospitality that is rare to find. We are beyond grateful and highly recommend this place to anyone looking for outstanding service, relaxation, and unforgettable experiences.

E G

This is our second resort stay in Khao Lak, and we liked that it is smaller and more cozy than the previous resort, but that also means that there are fewer and smaller facilities, which is fine if you're not going to be holed up in the resort all the time. We partially chose this location based on the fact that it is beach front property and it really is so convenient to go from the pool to the beach. You can walk along the beach to Avani+ or Bangsak Village resort (we had a nice dinner at Bangsak Village and then walked back to Outrigger on the beach) where there are other restaurants, as Outrigger only has 1 restaurant for breakfast and 1 for all day dining. The food at Edgewater was very nice, although not cheap by local standards. The tom yam pizza was a winner for me. Buffet Breakfast at Mala was a small selection, but sufficient and decent quality. We usually drive ourselves from the airport and explore the area so we didn't mind that there is nothing outside of the resort - you can't walk to eateries. At any rate even on the main Khao Lak strip where we stayed last time, we don't do the touristy eateries because there is a lot more amazing food further out. The rooms are very good and we stayed in the interconnecting family garden terrace which is right next to the pool on ground level, so it's so convenient. There are no lifts so I wouldn't want to be on the second or third floor when you have kids to lug around. Each room can fit up to 4 adults with 1 sofa bed and 1 roll away bed in addition to the twin/king beds. It is definitely a kid friendly resort - there were many families on holiday when we were there. One of the other reasons we chose this resort is because we have 7 adults/children and the price was really unbeatable. Overall I would say the resort is very decent, although not fantastic or amazing, but the service was definitely outstanding. It was the birthday of someone in my group and they arranged a birthday cake during breakfast and also left a nice Happy Birthday arrangement on one of the beds in the rooms. I would definitely highly recommend this resort if you want a small property that is a decent priced family resort.

Délia Brachet

This place was an amazing stay and is quite a gem - if you enjoy nature, it is a unique experience. The place is beautiful, clean and quiet. I also would like to highlight the kindness and professionalism of the staff, they’re very efficient and lovely. Ms Nok and Mr Bomb at the reception were very helpful and even arranged our transfer to the next hotel and island directly with them, while also booking the tickets for us on the boat. Aeom in the restaurant was also very helpful and kind. We booked the diving as well with them and Becca was great. My husband was really happy to see a leopard shark. Overall we would definitely recommend this place and we would go back - but do make your own diligence before going, it is not a resort similar to the other ones around as it is really focused on nature and the beauty of the surroundings.

Ru

Great place, quality 5*, very friendly, great service, lovely gardens, great beach, feels like paradise, food is good quality, drinks are good value. Guests are mostly European/Brits couples/families/groups but no young groups - it's a quiet place. Possible downsides - no sunset (but we did have a blood moon rise), pool is in the garden without view of beach (but beach is calm shallow warm great swimming), the beachfront rooms could have a better aspect - but both the village rooms and garden rooms are great. Highly recommended.

graham bathurst

I am quite emotional writing this review. It feels like I am leaving long term friends. After 19 days of getting to know an incredibly thoughtful and personable staff team. The manager, Ek and Nico and Tik were always available and present throughout our stay spending much time chatting with us. Wy wife has already mentioned some of te staff by name bt I really needed to mention some staff that warmed my heart with their genuine desire to be helpful.....Aom, Ome, Laila, Naya, Yuy and Golf. A very special mentor for the trainees that moved on...Mameow, Idea, Earth and Ying...they were an asset to the Zeavola family and I missed them when They went. I do not normally leave reviews but felt I had to this time as our holiday was made special from every member of staff... Zeavola really is a magical resort. I can see why families keep returning year after year. The beach and gardens are meticulously maintained I really do thank you for everything xx

Seb Smetham

A Resort in Decline – False Promises and a Frustrating Stay Returning to this hotel, we expected an improved experience based on assurances from management. Instead, we were met with the same old issues—broken promises, poor service, and an overall decline in standards. The Beach Nightmare The infamous tractor still rumbles up and down the "private beach" at least 30 times a day, shattering any hope of peace. This has been raised in countless reviews, and yet, despite assurances in 2024 that it would be resolved, it persists. If you’re not dodging diesel fumes, you’re weaving through crowds of guests from neighboring hotels cutting across the beach—often in groups of 50 or more. Security? Almost non-existent. We had to personally alert staff multiple times as non-guests took loungers and hovered near our belongings. Fire Show Hell If the tractor doesn't ruin your day, the ear-splitting fire shows from the next hotel will ruin your evening. These occur three to four times a week, just 100 meters away, and are impossible to escape—even from the furthest cabins. Lock yourself in? Doesn’t help. And again, we were told this was "being addressed." It wasn’t. A Room So Filthy It Needed a Deep Clean As if the rest of the experience wasn’t bad enough, our room was so dirty upon arrival that it required a full deep clean before it was even remotely acceptable. How this level of neglect is possible at a so-called luxury resort is beyond us. Mosquito Spraying – But What Are They Spraying? Daily pesticide fogging happens with little to no warning, and no transparency about what chemicals are being used. Given the relentless mosquito presence, whatever they’re using is clearly ineffective. The Pool of Neglect Walking barefoot around the pool? Risk second-degree burns. The deck is scalding hot, with broken elephants, shoddy workmanship, and poorly maintained—issues raised in 2024 with zero improvement. Once again, we were misled by the hotel’s empty reassurances. A Stay That Feels Like Work What should have been a relaxing escape turned into a two-week exercise in pointing out hygiene concerns in the restaurant, overworked staff on 12-hour shifts, and the resort's general decline. Anything beyond a short stay, and you’ll start noticing the cracks—literally and figuratively. Bottom line? This hotel excels at one thing: telling guests what they want to hear to secure bookings. Shame on them.

AnneMie Decatte

My husband and I stayed at Zeavola Resort for our 7th wedding anniversary. The staff had made up our room with lots of little attentive gifts and every evening there was another mini-surprise...We had the best time! The setting was picturesque, the villa was so cute and the restaurant offered delicious food, both for bear fast and dinner. We organised a day trip on a private boat to Maya Bay, which definitely was memorable. It was a stay and an experience we won't quickly forget.

Sam Bentley

Impeccable service. Every single staff member gave us gold class service with a smile. Buggy rides to your room. Nightly turn down service with fresh biscuits. Pool side service. Our room was incredibly comfortable, even when it was hot outside (the AC worked really well and didn’t sound like a jet engine). Zero complaints. I would love to come back to The Surin again sometime, especially in the rainy season, as it was quiet and it only rained half of the time we were here.

Debbie T

My mum recently died, and I buried her just 6 days ago. I am very tired and sad after taking care of her (after a long illness), so I decided to book a visit to Thailand to get some rest and solace. I am very happy that I started my 'getaway' at The Surin in Phuket. The staff are warm and welcoming. I was made to feel very welcome as soon as I arrived with lovely smiles and a 'no fuss' check in. The reception staff are very considerate and have an attentive and kind, gentle attitude. My room was ready immediately, despite arriving very early at around 9.30am. It is low season at the moment and the resort is quiet and chilled. There is a beautiful Thai restaurant at the end of the resort (on the beach) and I can honestly say that the Thai food there is the best that I have ever tasted in Thailand. The staff at the hotel beach restaurant are wonderful and willing to make recommendations from the menu. They serve with a smile and true warmth. I am travelling alone to get away from everything at home, so this is ideal. I feel very cocooned here and the hotel staff strive to make your stay a very enjoyable and relaxed one. The rooms are great. They have a large TV with Netflix and Youtube and there is enough space to spread your stuff out. The bathroom is spacious with a shower, toilet cubicle and double sinks. The bed is comfy and is about 6.5 feet wide. My bungalow is at the back of the resort and is hence very private. Perfect cocoons! Housekeeping is impeccable! They do a wonderful job on the rooms. Thank you. The beach bar is relaxing at night and the pool is lovely too. The beach itself is very quiet because it is only accessible via the hotel or a boat. The hotel guests have it to themselves. Just remember that if you are here in low season (May-Oct), the sea gets a bit rough, so you may prefer the hotel pool for swimming. The grounds are very well maintained and the coconut trees are tended to so that they don't drop everywhere. I was almost killed recently on Phi Phi by a falling coconut so its very important to keep the grounds well tended. Great work! The only real difficulty about the resort is the number of steps that you will have to negotiate. There really is a lot of steps, so if you have mobility issues, you need to ask the hotel about getting the most accessible room and the accessibility of the beach and beach bar. It's very important to find this out; even if you just have a temporary leg or arm or back injury, it could impact your stay. Overall, I love it here, sadly I leave tomorrow for Phi Phi island, but I will return. Thank you for being so kind during my stay

Shizuka Minamoto

The Surin Phuket had been on my bucket list for years. With its stunning location and glowing reviews, we arrived with high expectations — but sadly, what we experienced fell well short of what a true five-star hotel should offer. From the moment we arrived, there was no bellboy, no concierge, not even a welcome greeting until someone from the front desk eventually came outside. It was a flat, uninspired start to what I had hoped would be a special stay. That evening, we went to the beach bar and was met with an unwelcoming attitude from a male staff member in glasses) — no smile, no eye contact, not even a basic acknowledgment. It made me feel uncomfortable, and the lack of warmth stayed with me. Throughout the stay, we passed the checkpoint staff multiple times, and barely received a greeting. While some staff in other parts of the resort were kind and helpful, the service overall was inconsistent and, frankly, disappointing. The cottage was okay in terms of design, but clearly dated. The bed was one of the worst we’ve ever slept on — extremely soft, sunken, and unsupportive. It was not what you’d expect from a 5-star resort. I left a note requesting a mattress topper, but no one followed up, and housekeeping didn’t even acknowledge the request. One day, after ordering room service, housekeeping placed the dirty dishes on the balcony during cleaning but didn’t take them away. I called the front desk, who said someone would collect them, but by 5 PM, they were still there. I had to call again. Worse, the placement was unsafe — strong wind and rain could have caused them to fall off and injure someone. Safety was another concern. The walkways between cottages are high up, but the railings are dangerously low — far below standard height. It felt unsafe just walking around the property. Breakfast was just okay. The selection was limited and far less than expected. One morning, when only two tables were occupied, four staff members were present — but not a single one greeted us, even though they weren’t busy. It created a cold, impersonal atmosphere. Having stayed at places like The Park Hyatt Bangkok, Intercontinental Phuket or Sri Panwa, where hospitality, service, and attention to detail are outstanding, The Surin simply doesn’t compare. Those properties make you feel truly welcome — here, I often felt like an afterthought. Yes, the location is beautiful, the beach is pristine, and the resort is surrounded by lush greenery. But service — the heart of any luxury experience — was missing. Sadly, there was nothing here that made us feel We’d want to return.

O M

Wonderful hotel, views are stunning and service is outstanding. Breakfast was fantastic and super high-quality. Service is from A to Z, rooms are cleaned several times a day and all employees are welcoming and pleasant. Everything was done with great attention to details. We travelled with a small baby, and had several requests which Andrew, the hotel manager was attentive to cater all of our needs with great care and truly went above and beyond.

Cheyanne Singh

Absolutely breathtaking! The views from this resort are nothing short of spectacular— sunsets by the sea felt like something out of a dream and being able to watch it from our room was even better. Every detail of the stay was five-star, from the beautifully designed rooms to the attentive and friendly staff. The atmosphere is peaceful, luxurious, and perfect for a relaxing getaway. Highly recommend for anyone looking to unwind in style with unforgettable scenery. Hot tip, if you are staying in the one of the Deluxe Cottages you should request room 336, probably one of the best rooms with the best views.

Desmond Fernando

We had a fantastic stay at this resort! The villas are very well designed and generously spaced with separate minibars in the room and by the plunge pool. The staff work tirelessly day and night. Such friendly and polite bunch of staff. Three restaurants offer a huge range of Thai & other cuisinesat reasonable price. Highly recommend for anyone looking for an escape!

Mark Cookney

Just enjoyed the most amazing two night stay in a beautiful secluded resort with private beach and spectacular backdrop. The treehouse villas really have a WOW factor and the limited number of guests on the premises really make it feel very exclusive and VIP. I particularly appreciated the convenience of the app which meant I could order room or beach service any time without getting up from my seat. Staff are extremely attentive and welcoming, nothing was too much trouble for them. I would particularly like to express my gratitude to Mr Boy for his service and always remembering what I would like to order. The pricing was reasonable too which means I will definitely return soon, but for longer next time. See you and thanks to all staff for such a memorable experience at your beautiful resort.

Annie Bauer-Levey

These rooms are absolutely beautiful! The facilities are great and the service is so friendly. All the food was delicious (including the Italian spot!) and the cocktails are amazing. The excursions we did were top notch. The only con is the location, but that depends on what you’re looking for! It is far removed from anything else, so don’t expect to go to town a lot and the road is inaccessible, you can only get there through the hotels van.

Nitipha Kulmongkon

We were here during low season but end up having wonderful time. Very beautiful nature vibe. Free paddle board and kayak (can go to near by beach and rocks). Excellent services, great food though need improvement in some area. 1. Coffee machine was clog 2. Electric kettle smell plastic when boiling water 3. Lights in the pool doesn’t work 4. Stopper in bath tub doesn’t close properly 5. Offer morning wake up juice but didn’t show up 🤣 6. If you think u have privacy in your own unit you are wrong!! They use first floor of our unit for storage and often has cleaner coming in and out to get cleaning supplies.

Bj

This is tranquillity at its best, we stayed in the treehouse villa. View extraordinary, privacy and peaceful. We were never board wished we stayed another week. Staff were beyond helpful, kind and so understanding, thoughtful and always kind. I will be back. Thank you. Highly recommended.