Inderpreet Sandhu

We stayed at this hotel as a family of four. The property itself is stunning — beautifully maintained with immaculate gardens and heated pools that were perfect for relaxing. There was a great variety of food available, with plenty of options suitable for children, which we really appreciated. Unfortunately, a few serious incidents overshadowed what could have been a wonderful holiday. On our first evening in one of the restaurants, my husband bit into a stone that had been left in the rice and, as a result, lost half a tooth. We were disappointed by the lack of acknowledgement and received no compensation for what was a very upsetting experience. While not all staff were unfriendly — our housekeeper, for example, was absolutely lovely — we generally found the service to be lacking warmth and professionalism. On one occasion, we ordered a lemonade for our son, and thankfully he noticed it tasted unusual. We quickly realised it contained alcohol. When we raised this with the bar staff member who prepared it, there was no apology or sense of accountability, and the response felt dismissive and rude. These incidents unfortunately put a real dampener on our stay. With better attention to detail and improved customer service training, this hotel could truly match the beauty of its surroundings. Sharm El Sheikh itself is a beautiful destination with gorgeous weather, but based on our experience, I’m not sure we would choose to return to this particular hotel.

Richard Fiona Cox

Stayed in top hotels all over the World and wasn’t sure what to expect but this hotel for holidaying is right up there with the best. The hotel is amazingly clean and the gardens are manicured to perfection. The hotel is large but has lots of quiet spaces to relax. It is well staffed and service is 5 star, quick, efficient and courteous. Food is fabulous and speciality restaurants offer traditional cuisine to a high standard. I especially like the ice creams, drinks by the pool and good range of spirits. All part of the ‘all inclusive’ package. Not really any negatives but a couple of points to note: 1. Mini fridge in rooms should not be charged for (all inclusive throughout the hotel bars so what is the point??). 2. There should be designated smoking points ( Smokers could smoke on the terrace of Hama where people are eating and should be well away from diners. Our room housekeeper was brilliant and kept our room spotless and provided us with everything we needed (4145). Weather, food, ambiance and friendly service is great! We’re coming back again next year!!

Жасмин Айталова

⭐️ I stayed at Steigenberger Alcazar and had a really lovely time. The hotel is beautiful, green, and well-maintained. Rooms are bright, comfortable, and clean. Everything feels calm and relaxing. The food is varied — I especially loved the dinners and the a-la-carte restaurants. There’s always something tasty to try, and the presentation is nice. The beach is clean with plenty of loungers, and the water is crystal clear — the color is amazing. I especially want to highlight the animation team — the girls are wonderful! So friendly, energetic, but not pushy. They make activities fun and create such a positive atmosphere. From yoga to evening shows, you can feel they genuinely care and put their heart into it. Overall, this is a place I’d happily return to. My stay was exactly how I wanted it — relaxing, beautiful, and full of good vibes.

Gabby Walowski

We had a fantastic stay at Steigenberger Alcazar. Everything was excellent from start to finish. The food was outstanding with plenty of variety and high quality options every day. The staff were incredibly friendly, attentive and always happy to help, especially Katya and Janyar. The hotel is beautiful, very clean and well organised. We felt truly looked after and would definitely return. Highly recommended.

Danny Robinson

Restaurant Amoura - Lebanese. Absolutely excellent. Nothing is too much trouble. Vegan options. Meat from the outdoor grill was incredible. Like the entire hotel, the staff work incredibly hard and the service is great. 100% would return and recommend.

Aysegul Karsli

We had an absolutely wonderful experience at Rixos Premium Seagate and would highly recommend it to anyone looking for a high-quality, relaxing holiday. The food quality was outstanding, and we were especially impressed by the Turkish cuisine — it was authentically and superbly prepared, truly one of the culinary highlights of our stay. The room cleanliness was excellent throughout our visit. A special thank you to Hamada, who took care of our room with great attention to detail and professionalism. His effort did not go unnoticed and he was always smiling & helping us no matter what we need. We would also like to recognise Süleiman, the coffee shop barista, who made every visit enjoyable with his great coffee and warm attitude. Finally, a heartfelt thank you to Ms. Huda, the Guest Relations Manager, for her consistently respectful, kind, and attentive support. She truly elevated our overall experience and the fact that she managed to learn Turkish to help guests from TR was also an exceptional skill. Excellent food and service quality in Salt and Lalezar. Its Adana kebap is competing very well with the kebap in Adana. 👏👏👏 This hotel delivers excellence in service, hospitality, and quality. We give it 5 stars without hesitation and look forward to returning.

Nara Hakobyan

A fantastic hotel with excellent service. The rooms were comfortable and spotless, the food was delicious, and the entire property is beautifully maintained. Every detail reflects care and high standards. The staff made our stay even more special with their kindness and professionalism. Highly recommended for a perfect holiday with hot pools🏊 and different delicious restaurants 🍕🥗🍱🍣🍝 In the restaurants we especially enjoyed the warm and welcoming atmosphere. We were truly impressed by Reda — he is incredibly kind, attentive, and very professional. We would also like to mention Shrouk, whose beautiful smile and wonderful hospitality made our experience even more memorable. A special thanks to chief cooker, Reda, and the whole team who took such great care of us 🤍 Their dedication truly made our stay unforgettable.

Асем Аушахимова

We had an absolutely wonderful stay at the hotel. Everything was organized perfectly — from the rooms and cleanliness to the restaurants and overall atmosphere. The service throughout the hotel was exceptional. A special thank you to the concierge, Besher. He was professional, attentive, and always ready to assist with any request. His support made our stay even more comfortable and seamless. Truly outstanding service. Highly recommended — we will definitely return.

Melody Ezgi Özdemir

We had a wonderful dining experience at Salt Seafood Restaurant inside Rixos Hotel. The atmosphere was elegant and relaxing, and the seafood was incredibly fresh and perfectly prepared. Every dish we tried was flavorful and beautifully presented, making the whole meal truly enjoyable. A special thank you to Bassem, who took great care of us during our visit. He was very friendly, attentive, and professional, making sure everything was perfect and that we felt welcome the entire time. His service really made the experience even more memorable. Highly recommended for anyone looking for high-quality seafood and excellent service. We will definitely be coming back!

Daniel Salama

Incredible hotel all round.....facilities, food, location. The staff and service has been 5 star from the minute we have arrived. From the pool guy (named Hamdy on the aqua side) looking after us daily getting our sunbeds ready where we like to set up for the day to the waiter named Amir in the lounge bar (aqua side). Nothing is too much trouble. The staff have contributed hugely to making this such a special family holiday. The food is excellent. Especially the a la carte restaurants. The Greek restaurant with plate smashing and live music was a highlight. The only slight negative was our room (located on the aqua side). It was very very tired looking with some need of tlc. Other than that this hotel is faultless.