Sabah Holidays

Rachael Sharmini

Me, my husband (Jay) and our little girl stayed here during our first few days in Sabah. It was such a pleasant stay, we left with a very very heavy heart. Each and every staff here made us feel so much at home. Thank u Miss Sharleen and the rest of the team for being so kind and generous . We stayed in the garden wing. It was a well equipped ,spacious room. There's ample of activities provided by the hotel. The facilities here are all well maintained and kept clean. The food was good too. Perfect place for families who love nature and want to be away from the hustle and bustle of life. This was by far the best hotel me and my family have stayed in. Thank you for the great experience and hospitality. We will be back surely ! :)

Patrice Maxam

I celebrated my daughter turning 1 and this was the most amazing vacation my family and I have taken. The staff truly made this a memorable trip for my daughters. They will talk about this for ever. I want to personally think the golf cart drivers and the kids club staff. They were amazing and so accommodating. We will be back and would recommend this hotel to anyone.

R B

We stayed recently for a few nights in this hotel with the family including 2 young kids. Our experience was great. The facilities and pool are very well maintained and looked after. The kids had a fantastic time and enjoyed the pool. There are also plenty of an activities offered which made the time just fly past. Food offerings have been great as well. Most importantly all the staff has been very friendly and helpful. Special mention to Allen who helped us to also accommodate my wife’s food allergies. Overall truly a 5 Star experience and we will come back for sure.

Sue Evans

This ia a lovely hotel located right on the beach. We stayed in the "Garden Wing" The room was spacious and had a lovely hot shower. It was well equipped with a kettle, hairdryer, iron and ironing board. There are massages available together with walks in the nature reserve. There is also a beautiful swimming pool. The staff were amazing. Although it was Chinese New Year and extremely busy the staff were always helpful, courteous and always smiling. The prices of the food and drinks were very reasonable. As for the buffet breakfast, there were vast arrays of food which catered for everyone. There is also a buffet restaurant which is amazing serving lobster tails and seafood in abundance, vegetarian, BBQ, Asian and many more. There was even roast beef and roast lamb with horseradish and mint sauce. We could find no fault with this hotel. Unfortunately we only had a two night stay here but it was fabulous.

SUSAN SIM CHEE CHEANG -

My husband and I have celebrated our anniversary and my birthday at Shangrila hotel either in Shangrila Kota Kinabalu or in Rasa Ria. Thats becoz the location is beautiful with a pristine beach especially Shangrila Rasa Ria not to mention the service always top notch. Today i experienced a wonderful surprise for my annivesary when i checked in to Rasa Ria, not only did we receive a room upgrade thanks to Natasha at the front counter, but also a wonderful decor wishing me happy birthday (my anniversary & birthday are one day apart) A birthday I would definitely remember. Shangrila you have made it a special day for both me and my husband. 🥂

Hisyam Bujang

My friend and I stayed here for two nights and had a wonderful experience. From the moment we arrived, we felt welcomed by the friendly staff. The room was comfortable with a beautiful view of Mount Kinabalu, and any issues we had were quickly resolved. The resort offers plenty of activities, especially for families, and the surroundings are peaceful and well-maintained. During our stay, we noticed that most of the guests were tourists from China, but it still felt relaxed and quiet. Overall, it was a pleasant and memorable stay.

Shahriman Kamaruzzaman

A Wonderful Stay at Shangri-La Tanjung Aru (14–17 April 2025) I had a truly memorable stay at Shangri-La Tanjung Aru from 14th to 17th April 2025. I stayed in a room with a beautiful Kinabalu mountain view—absolutely stunning to wake up to each morning. Upon arrival, I was warmly welcomed and received lovely gift amenities for my anniversary 9yr from the duty manager, Ms. Suraya, which was such a thoughtful gesture. The service throughout my stay was excellent. Special thanks to Mr. Jordan at the reception, who handled my check-in smoothly and made me feel right at home. During breakfast, Ms. Mariana and the manager Mr. Majid provided outstanding hospitality—always attentive and friendly. I also enjoyed the in-room dining and tried the Kung Fu Kuey Teow, which was delicious. The infinity swimming pool and the Sunset Bar were definite highlights, especially during the golden hour—perfect spots to relax and take in the view. Overall, everything from the service to the amenities was top-notch. I highly recommend Shangri-La Tanjung Aru and would love to return again!

Rijal Sukri

We loved the fact that the hotel had a lot of inhouse activities for the children at no additional expense. The pool area were my children's fav with the water slides, ice cream stand and the water bucket. In the evening there was a bubble bath in the public garden too. Personally i enjoyed the whole stay. Was very comfortable, attentive staff, breakfast was good. Couldnt ask for more 👍

Anabela Lamosova

It is a large resort situated on the outskirts of Kota Kinabalu, offering breathtaking views of the surrounding islands. The sunsets here are simply stunning. Included within the hotel is a Marina, providing convenient transportation to the nearby islands. The hotel is about a 15-minute taxi ride from the city center. The rooms are spacious and clean, and the service is impeccable, ensuring a comfortable and pleasant stay. If you're traveling as a couple, it's worth noting that the hotel is popular with families, so expect many children on the premises.

Tom Walter

My recent stay at Shangri-La Tanjung Aru left me with mixed feelings. We were incredibly excited for our first Shangri-La experience and didn’t hesitate to pay a premium rate, anticipating an exceptional getaway. Sadly, our experience didn’t live up to the hype in many areas. From the start, it was evident that attention to detail was lacking. The hotel felt tired rather than refreshed, with issues such as mouldy or missing grouting in our room and no minibar service to enhance our convenience. The pool area was disappointing as well, with numerous bare patches where the flooring had noticeably worn, and the plastic parts of the slides showed signs of mould. Even the child play areas appeared dirty, which was concerning for families like ours. Dining was another major letdown. The offerings at Tatu and Joe’s were not only severely overpriced but also of poor quality and lacking in variety. There were hardly any healthy options available, which made it nearly impossible to maintain a balanced diet during our stay. To add insult to injury, we were charged for our eight-month-old baby’s food — a stark contrast to other hotels where infants are often accommodated with care and without extra cost. This particular experience greatly impacted our overall satisfaction. In the evenings, the hotel felt overly crowded with guests arriving for the sunset, which diminished the exclusive and serene atmosphere we had hoped for. The bustle of arrivals detracted from what should have been a private and relaxing resort environment. On the positive side, the staff consistently displayed polite and genuine hospitality, making us feel welcomed despite the surroundings. The soft play area was a bright spot for our family, and the dedicated staff there were truly lovely. The Borneo lounge provided a nice area to unwind, and I must mention that the gym was arguably one of the best facilities I’ve experienced at a hotel. While the hotel’s prime features, like its staff and certain amenities, did shine through, the overall experience did not align with the premium price we paid. The inconsistencies in upkeep and service have left us hesitant about returning.