5 Star Penang Holidays

Anne Lee

This hotel stands out as one of the best I have experienced so far. From the moment we arrived, the service was outstanding. The Concierge staff are truly amazing—so friendly, welcoming, and clearly dedicated to making your stay perfect. What impressed me most was the uniform commitment to hospitality across all roles. The entire team are genuine hardworkers, and even the gardeners took the time to offer a friendly smile. It's the small details like this that elevate the entire experience. The amenities here are also top-notch. The pool facility was fantastic for relaxing, and the kids' club provided a brilliant and engaging space, making it a perfect family stay. Beyond the excellent staff, the accommodations were superb. We have a great stay, and the bed was incredibly comfortable, guaranteeing a perfect night's sleep. I highly recommend this hotel.

Sheryn Heka

All the staff were friendly, warm and very helpful if you asked for advice or anything. Room was serviced daily. The breakfast was incredible, catered for all nationalities. Garden bar was lovely for afternoon and evening drink. Restaurants at resort looked great, unfortunately never had a free evening to eat there. The morning greetings from resort door men were so lovely as we left to explore Penang. Same warm welcome on return. Sun Ther was friendly and offered helpful advice. Security was around the resort at night Enjoyed our stay, beach life at night great. Penang was so safe and a great place to holiday. Would love to return, and would stay at Parkroyal again. Sheryn and Sheryl New Zealand

Kayal Malai

We had such a lovely stay at this hotel — everything from the warm hospitality to the thoughtful amenities made it an amazing experience for our little family. The hotel is beautifully maintained, with excellent facilities that are both luxurious and baby-friendly. The room was spacious, clean, and well-equipped, making it very comfortable for us and our baby. Comfortable baby cot was provided in the room, and mummies who need to store breast milk in the chiller or freezer are also well accommodated — a big plus for breastfeeding mums! The amenities truly stood out — from the serene pool area to the convenient family facilities that made traveling with a baby so much easier. Special mention to the in-house Italian restaurant Gustoso— the food was absolutely delicious, with every dish prepared to perfection! A big kudos to Mr. Kunalan and the entire team for their exceptional service. They were incredibly kind, attentive, and always ready to assist us with a smile. Their genuine care and hospitality made our stay all the more memorable. Highly recommended for anyone looking for a relaxing, baby-friendly getaway with top-notch service and great food. We’ll definitely be back again! 💛

manas gupta

We stayed here as a family with young kids and honestly had an amazing time. The location is just perfect — right on the beach with stunning views of both the sea and the mountains. You can literally walk out of the resort and be on the sand in seconds. The kids absolutely loved the water slides and splash zone — they could’ve spent the whole day there! There are also plenty of indoor games, a kids’ play area, and fun activities to keep them busy. Our room had beautiful views, and the complimentary breakfast spread was fantastic — so many options and everything tasted great. The staff were super friendly and helpful throughout our stay, which really made a difference. Overall, it’s a perfect place for a family getaway — great location, great views, and a really nice balance of relaxation and fun. We’d definitely love to come back!

Insan biasa.

Staying at Park Royal Hotel Penang was truly an exceptional experience. The calm atmosphere, beautiful sea view, and the warm, professional service from the staff made me feel like a valued guest throughout my stay. The room was spacious, clean, and comfortable, complete with modern amenities. Its location is also very strategic—close to the beach and popular attractions in Batu Ferringhi. The breakfast buffet offered a wide variety of delicious options. I was extremely satisfied and would definitely recommend this hotel to my friends and family.

Qaisara Farhan

went here for 4 days and 3 nights, and it was amazing! the hotel service was the best... staff were very attentive, helpful, and friendly. the breakfast buffet was top-tier, with a great variety of cuisines and everything tasting delicious. the pool and jacuzzi were definitely top-notch. overall, the services at this hotel are the best i've experienced so far

Ben Fraser

Relaxing and fun stay with family in the Rasa Wing, enjoyed the hospitality in the Lounge and made use of the large Gym, nice pools and other facilities. Spice Market offers an extensive buffet breakfast and Ferringhi Grill offers a quieter a la carte breakfast experience. Staff are all super friendly and accommodating. Short walk down to Ferringhi Bay where there are some beachfront restaurants and markets. 30 minute drive into Georgetown. Would stay here again.

Ellyana Asmadi

Me and my husband had wonderful experience staying in. Complimentary drinks, simple snack and refreshing towel provided by them upon arrival. Hotel room and common areas are clean and well-maintained. One of your staff (masum? If i’m not wrong) we’re very nice and friendly. The breakfast is also superb. Probably one of my favourite hotel so far.

Elaine Quek

Love this hotel even though its out of the way and the road to access is always jammed. The rooms are spacious. The pool is nice. Its near the beach. There's a huge spread for Breakfast. Love the gym. Staff are well trained, helpful and friendly. What is there not to like?

Alex Khoo

Check-in took slightly longer than expected as the system was down, and I personally felt it was unnecessary to still request guests’ NRICs at that stage. However, the welcome drink was refreshing and set a pleasant tone for the stay. Special thanks to Mr. Sulaiman, F&B Director, for his excellent arrangement of the room, cake, fruits, and wine to make up for the minor hiccup during check-in — a thoughtful gesture that truly reflected Shangri-La’s hospitality. The room was spacious and beautifully prepared, and the breakfast spread was outstanding — easily one of the best I’ve had. Overall, great service and a memorable stay despite the small check-in delay. Kudos to the team for maintaining the Shangri-La standard of warmth and excellence.