5 Star Penang Holidays

Adam Bury

My 10th trip to Penang and my Wife's 1st. Always stayed at Park Royal, always will. The staff are amazing and genuinely care about their guests. Food is amazing, the rooms are exceptional. Pool is great, cocktails are great. Customer service from the staff is 12/10. Thank you to Jegan, Santher, Harrison, Mutis, Salina, Kana, Idam, Norliza, Chef Aidi and Teng, all the Sunset bar boys and the house keeping staff on the 5th floor, and to the GM Edward. Thank you for making us feel at home when we're away from home. We'll see you on our next trip.

Stephanie Ong-Thomas

I am rating 4 stars as everything is excellent - rooms, concierge service and front desk. Even the pool and beach view is superb but one thing they need to improve on is the lobby lounge restaurant which is beside the front desk - the service there is terribly slow and they are short of staff. Been to this hotel 3 times and the service is always so slow at the lobby lounge only. We waited 20 minutes to take our order and finally went to Starbucks to get a coffee. Hope they can improve their service.

Tharini Kannan

I had an amazing stay at PARKROYAL Penang, thanks to the exceptional service and warm hospitality. A special shoutout to Mr. Kana, who went above and beyond to make my stay truly memorable. His attentiveness and professionalism were outstanding! The hotel is beautiful, with stunning beachfront views, excellent facilities, and friendly staff. I highly recommend it and can’t wait to return!

keiran harris

Amazing! Not a single fault. Incredibly helpful, friendly and hard-working staff at the resort. Amazing location, food with everything close by. Clean beautiful rooms. We have had the most incredible time with this being our first stop in Malaysia. Our 13 year old loved it. Thank you

Pooya Nekooei

Fantastic Stay at PARKROYAL Penang Resort We had an amazing experience at PARKROYAL Penang Resort during our family trip from December 19 to 22. Our room on level 4 was incredibly spacious, featuring a super king bed that could comfortably accommodate four people. The staff were exceptionally caring and attentive, making our stay even more enjoyable. The buffet breakfast was outstanding, offering a wide variety of delicious food and drinks to suit all tastes. The overall atmosphere of the hotel was perfect for a relaxing family getaway. Highly recommend this resort to anyone looking for comfort, excellent service, and great food. We will definitely return!

Jacq

We loved staying at this hotel. We received a beautiful welcome on arrival, the staff were genuine and attentive. The rooms are spacious with a balcony. The slippers are luxurious! The breakfast buffet was wonderful, and special requests were welcomed. I loved the option of either sitting outside or by the pool area. The pool area was very relaxing with an abundance of sun lounges and different areas to relax. If you choose to go into Georgetown there is a local bus or a shuttle bus wind are both easily accessible. We also loved the communal room with the pool table. I would highly rate this hotel, we stayed as a couple with 2 children aged 9 and 12 and they both loved it. In the evenings we ate at the local Hawkers market and for any vegetarians like myself there are plenty of vegan/vegetarian cafes serving Western food should you want to take a break from the local food.

Paul Watson

Fabulous hotel, service is above and beyond. The Rasa upgrade is well worth it! Superb afternoon tea and an hour later, cocktails and canapes (more than enough for a full meal really!) staff are very friendly and efficient.

Haeri C (해리)

The service was really nice so from the check-in time, I could feel that we would like our stay. If you like to explore George town area, it might not be the best option to stay here since it takes about 45 mins by Grab. But, this area was still interesting with the night market and bars. Overall, nice stay! Want to visit here again.

sally

5star hotel but a bit racist (or not very welcoming) to local guests. Room and location is okay. Very quiet and privacy. The beach also very privacy. Wide morning breakfast selection. A lot of foreign tourists here, you can barely see local guests. Maybe that’s why when your staff see local guests, they need to check is it the people truly hotel guests? After our morning breakfast, we took morning walk at the beach garden and the security suddenly asked “May I know what room number?” “Oh, 1xxx”. “Sorry, I thought outsiders coming from that end”. Really? Okay then. When we check-in or check-out, I personally felt no welcoming at all. no staff even checked on us the local guests (offer to take bags etc) - all only care about other group of foreign guest. I went to other 4stars hotel, they did better than this.

Carla Squire

We were staying next door but came over to try the restaurant. It was, without a doubt, the best buffet I’ve enjoyed in ages! The food was exceptional, and the staff were wonderfully warm, friendly, and attentive, making the whole experience truly memorable.