Penang Holidays

Annisa Dharma

Room(s): ⭐️⭐️⭐️⭐️ I liked the rooms but they were a little small and cold. I think they should have more control over their room features. Service: ⭐️⭐️⭐️ The service was quite slow and at dinner they were gradual and sometimes got our orders wrong. It was okay, but not top notch. Location: ⭐️⭐️⭐️⭐️⭐️ The location was really well chosen because there were lots of trees and a really nice view of the beach. It was really easy to get to the beach and sea. It was also quite close to the city so if we wanted we could go there. Pool(s): ⭐️⭐️⭐️⭐️ I really liked the pools because there was an adult section but there was also somewhere where kids could go and it had a really nice atmosphere and there were lots of water slides and places to play for kids. Overall,(⭐️⭐️⭐️⭐️) it was pretty cool and fun but a little standard. It was also a little old(-fashioned)and not updated.

Mark Caval

Located about a 25 minute drive from Georgetown, this hotel has excellent customer service, check in and out were very quick. The rooms are very nice, we upgraded at checkin to an ocean view room, which was quiet and had beautiful views. If you stay on the roadside, not sure how the noise would be. The bed was huge but we found the pillows really soft. This is a great place for families, there are kids areas and pools, also fine for couples if you don't mind kids being around. The pool water be quite warm, could be due to the weather. Great food and drinks all around the pool area, cocktails, beer and everything else, plus 5 - 7 pm happy hour. There is a pool table but it is in need of a refresh, there is no chalk and the table surface could be updated. Buffet breakfast has a huge selection but much of the foyer area and dining area is quite humid and hot, they need more air conditioning around. The gym area is small but has all equipment you need to do a decent work out. Close to heaps of places to eat, water sports and the beach. The beach has washed away at the front but still accessible.

Benji Angie

Well hotel is next to beach, those like it will love it. A lot of kids, seems more suited for family outing. Room is definitely small and on the pricier side, breakfast not included even price is on high side. The lobby seems basic, hope they have more activities at night.

Jacob Ambat

Stay was poor. First day at around 6:30pm I was informed by the person at pool that there was no more towels. I had a little kid with me and I was told to walk with my kid to my room in wet clothes. Secondly my rooms had ants. Didn't expect this as this is my third time staying there and previous 2 times was really good. Anyway I don't plan to return at all to stay there. I believe 3 star hotels will have better service than Shangri-la.

Nithyan Chellapan

I didn't like 1 think about the hotel, the tiled floor, it's not carpeted. Otherwise, service is great. Location is great, beach is 2/5. But the pools are good. Enjoyed the slides, adult pool, the beach bar, kids pool. Rooms were comfortable. The staff were helpful and friendly, professional.

Michelle Melissa Foo

Great family experience each time. It's our 3rd visit here and we love it. The design of the pool is wonderful as there are also beach sections for the children to play with sand. My kids love the slides, the basketball hoop in the pool and the varieties of deep and shallow areas for them to swim in. Plenty of beach chairs for parents to lounge in, shady areas in and out of the pool to stay protected from the sun, and the slides are also adult friendly. Rooms are spacious and clean. Service from the staff is excellent. Vinud from the hotel team has been very kind to our family and is an asset to Hard Rock. Huge compliments to him, always making us feel welcomed.

Cheese Crackers

Used to come here all the time with my family. Extremely clean. Nice, modern rooms. Everything at the buffet is delicious. The pool is awesome. Everything about this place is great.

evone tan

During our stay at the hotel for a birthday celebration, we found the room to be somewhat outdated and falling short of the expectations for a five-star establishment. It would be appreciated if amenities such as a coffee machine were provided or if the room's facilities were improved. Additionally, there was a lack of hand soap at the toilet basin. Upon visiting The Shack, we ordered the 128 promotion cocktails, but were disappointed to find that they tasted more like mocktails. When we brought this to the attention of the staff, we were informed that we still had to pay the full price, with the option to have the drinks mixed with stronger alcohol for an additional cost. This situation raises concerns regarding whether the promotion price resulted in a reduction of alcohol content, which seems inconsistent with the quality expected from a five-star hotel. If cost is an issue, its better not to offer promotions at all.

Hala Moqadam

It was a great experience at the hard rock in the 2015. Fun activities with every move especially that from my room i could go directly into the swimming pool. Fun activities on the beach. Nice and friendly staff. Nice spa. The environment is cozy . Also the singer at the pub was so good bit i cant recall his name. This year i only went there to visit a friend and i still felt the same warmth and the accomodating and welcoming environment.

Rachel Miller

This is one of my favorite stays of any hotel in Malaysia. The room was artistic and clean. Staff were responsive and professional. Breakfast buffet was plentiful and delicious. There’s a quiet pool for those wanting more privacy and a water slide for the family. I loved all the special touches including checking out a guitar to rock out in your room or enjoying a new playlist in your room so you could sing in the shower.

Fook Leong Tham

The place was refurbished and it is very nice to stay. I have stayed here twice in less than 6 months. The breakfast was good, could have a bit more bread variety. The rooms were spacious and came with a bath on the balcony. There's a hawker center within a 5 minute walk. This time my room balcony's sliding door was not a bit jam. The place needs some maintenance. The pool was great. The water wasn't cold because it was under direct sun. Overall it is a great place to stay, only thing is that it is quite a bit of distance from George Town.

Shireen Siah

My first time staying at the Lone pines resort. My partner and I had a wonder stay for 4 days 3 nights. We both felt relaxed staying here. Surprisingly, I enjoyed the coffee here even though it was from the machine. And the breakfast buffet, while limited options, they were good and most importantly hot and fresh food. I would recommend couples to stay here. Surely will be back again!

Z

To start with, it's a really nice property right on the beach with a beautiful garden full of old pines. Very relaxing; they should utilize this space more, given it's all seaview but none of the bar, pool or restaurant is using it to it's advantage.. The garden has 2 spacious pools, one for kids and it's a nice place to spend a few days. What's a true let down is the service inconsistency that you can find everywhere in Malaysia...staff is just not up to standards that you get in neighboring countries. Service is generally slow, our room was missing slippers, bathrobes and glasses for 2 days; staff giving you contradicting info when asked when check out is. Food leftovers at the pool were not cleaned up for the whole afternoon although the pool boy is just playing on the phone. Empty water bottles were lying around and nobody cleaned the leaves from the pool. Food at the restaurant and breakfast is very average and the minimum what you can expect from such a Marriott property, nothing more. The menu is limited as well, which is disappointing for a resort style hotel. Even more disappointing is the beach the hotel is on. There's a sewage river around the hotel leading into the sea right next to it and the sea water is actually murky and smelling bed. It's gross. The hotel warns of swimming in the sea due to jellyfish but it'd more than that. It's actual black sewage water leading into the sea... Unbelievable that this still happens in 2024. What this hotel needs is to train their staff better, housekeeping needs to maintain the same level in every room, the garden and pool area needs to be cleaned throughout the day. The bar needs a proper barkeeper that stays at the bar and delivers good drinks. Take advantage of the beautiful property that you have! And get the local authorities to clean up that river..

Gwen Ng-Perera

Period of stay: Dec 2023 Property: Beautiful, quiet, a small piece of paradise on earth! Room: Overall comfortable room with a lovely seaview balcony. Bathroom was a little lacking - poor quality toiletries, faulty hand-held shower head, faulty cold water tap, room service menu was not available. Service: Good service, friendly and helpful staff. Be careful of cat poop at the bar though! Food: Fairly good buffet spread for breakfast. However, egg station chef tried to push a cold plate of scrambled eggs on us; had to ask him to make us a fresh one. Room service food was bad - fried rice with prawns tasted like it was made earlier and heated up in a microwave! Prawns was definitely not fresh. Overall, we had a lovely, relaxing 3D/2N. We would go back again and would recommend this resort to anyone looking for a quiet, do-nothing short holiday. We feel certain that Marriott would look into improving services there!

Lisa Kempf

Beautiful grounds and large spacious rooms. Service was excellent as our air conditioner was not working. We were upgraded to a suite room where the air con was definitely working. We had a sea view balcony room which has everything you need. Large area to sit outside and a bath outside also. Ceiling fans so you can enjoy reading a book. The stocked mini bar was a nice surprise. My only comment was a lack of western food for breakfast. Pre cooking eggs isn’t a great idea and poached eggs would be nice to have. Besides eggs and baked beans, there’s not a lot of hot choice for westerners. The cereal and fresh milk and food was good. Just up the road is Long Beach cafe which sells all different types of food. Great for cheap meals.