Borneo Holidays

Tanya Cross

Very fun down and old. Felt dirty. Definitely not a 5 star hotel and we stayed in a suite room. Maybe a 3 star hotel. Kids enjoyed the pool so that’s something. Easy to go island hopping from. Would not recommend this place at all sorry. Needs a total revamp.

Rai Sari

Well, I have a mixed feeling about this resort. The resort is indeed beautiful and very green. The lobby is huge and there a lot of place/area to just sit and enjoy the day and view. The room is comfortable with luxury amenities. During the evening at each of the lounges, there is live music but the band is not a good one and it's lousy. Not worth staying to enjoy it. The pool is big and beautiful. The breakfast selection was just okay, and it's always crowded even if it is not during public holiday/school break. The beach activities were fun ... you can make the booking on the same day. Overall, it was a relaxing and enjoyable holiday for us!

yap mei wei

For the location of this hotel, its quite nice and flexible for us tourists since its just nearby the airport and quite much facilities are nearby. For the rooms, I'm quite impressed with the views because we can see airplanes landing from the window. However, the room is just so dirty and looks uncleaned. The table has a lot of dusts and fingerprints on it. It's just so dirty that I don't even dare to live in that room with bacteria. As for the toilet, there's still hair all around. However, the toiletries prepared are nice. The service is the worst part of all. When my family checked in, it was 2pm. The receptionist told us that our room has not been prepared yet. We booked three rooms. Therefore, some of us that doesn't have a room put all of our luggage to the only room ready. After that, we went to the pool. There's was a inflatable castle prepared for kids, but dirty. The pool is filled with dried leaves which made the whole thing worse. The beach is super small only. But you can enjoy a wonderful sunset there. After sunset view, it was about 6:50pm when we went to the counter to ask about our room. What made us super duper angry was the service prepared. The room prepared for us was super far from each other when we requested for linked rooms. We had to endure as the hotel is quite full too. We carried our luggage to our own room and the room card was not working. My family members have to wait outside looking after our luggage and I have to look for the receptionist again. All of us are wet and cold at that moment. When they gave us a new card, it was not working AGAIN!!! We were super mad by that time. At last, we finally get to enter our room at 8pm. It was the WORST SERVICE EVER. Another thing was the safe box prepared in that room we first checked in. We can't open it as the word "ERROR 1" kept appearing. Our car keys was inside so we immediately called for help. We literally called for three times. The first time calling was at 7:30pm. They said that they will ask the worker to come up immediately. The second and third time calling, they didn't even bother to pick up. When we got the car keys, it was already 9pm. As we drove to the restaurant we wanted to dine in, its too late already. Really upset with this hotel.

Rensia Marais

The location is fantastic. There are many activities on the grounds to keep.you busy, though most coat a little extra. They have their own pier, which made island hopping very easy. While the location and views are highly recommended, the service is very poor. There are many staff around, they just seem to be distracted or less eager to serve you, especially at the pool area. I would still recommend it, but perhaps pack your own drinks and snacks.

Patrick McDougall

Lovely spacious room, though a minor issue with hot water. Slightly "tired" by way of description. There is a palatial entrance to the hotel. The food is fine, our access to the Magellan Lounge for breakfast and early evening canopes, really "high-end" with great service. Would recommend this. Location-wise, around 10RM (2024 price) for a Grab to town. A small strip of beach only, as all of the water's edge down this part of KK has erosion protection - large rocks 🪨 ... lovely big pool, with just about enough sun loungers. A great place to relax for a few days, which is exactly what we are doing ...

Stanislav I

To be more accurate the rating would be somewhere between 3 and 4. The place is quite old and needs renovation, almost no guests go to the beach - I guess one of the reasons being a very wide sand beach without any paved trail (see the photo), so it is simply difficult to go to the sea and back. Maybe this is one of the reasons why the pool is overcrowded. And the level of service was far from perfect. You could wait for 10 minutes in the morning for a staff member to appear and let you in for breakfast, waiters don’t always know what exactly this or that dish is. We did like the stay overall, though. The food was nice even for the in-room dining. Kids young naturalist club was great as well

Nicholas Betts

Excellent hotel that delivers on its name. We had the perfect holiday in the most amazing peaceful location yet surrounded by fantastic services, food, facilities and the most hospitable staff who genuinely cared for our experience. The pools are perfect with swimming lanes and separate areas for the kids. The beach is beautiful and expansive. The restaurants serve the most delicious food and service from Japanese, Chinese hotpot, buffets modern grill. For the first time apart from one night we eat in every single of our 9 nights. The hotel is clean well maintained and is a credit to its management and staff. Everyone from the pleasant maid who made our room up and left stories for us on local culture, to the waiting staff, pool and beach staff, reserve rangers were so accommodating and dedicated to us having a fantastic time. By far the best hotel we have stayed in and we will be back. Thank you Shanghai LA.

P GM

The most wonderful hotel. Quality of service has lowered since our previous visits and the nature reserve no longer has orangutans, however the variety of activities and location is wonderful. The ocean wing rooms are smaller than I imagined - I am sure the garden wing sea views are bigger as not so much space is dedicated to a balcony bath tub.

Adele Murphy

Beautiful resort with excellent service. Kids and adults loved the pool which is the perfect temperature for swimming. We also loved the beach and the gorgeous sunsets! Huge variety of food for breakfast with options to suit everyone. Would definitely recommend this resort for a family holiday, our 10, 15 & 17 year old kids loved it. We had interconnecting rooms which suited us well with plenty of room for everyone.

olivier marchesin

Beautiful resort on the coast of Sabah. I got a huge room, clean and in very good condition with nice view on the swimming pool. Service is very friendly. The hotel offer different choice of restaurant and if you go to the buffet be ready to get fat :) , there is so much food and its so attractive. The gym is quite nice and I could train there few times quietly. I recommend the morning sunrise hike, easy for everyone and you get the magic of the nature when all birds wake up while the sun is going out.

Elena van Hasselt

We had a wonderful stay! The rooms are very spacious, big clean pool and nice beach. The service was top. Special thank you to June who took care of us in the Fisherman’s cove restaurant and the manager Rose. Lots of nice touches like free ( plastic free ) water in the whole resort. The food was also good even in the buffet!! Thank you for a lovely time.

Lex Bradshaw-Zanger

5* Prices but 3* Service This is a beautiful place and the rooms are quite well done, but be aware this is not a 5* resort. The service is patchy at best, activities are often overbooked, and the resort needs an overhaul. Restaurants are OK but the buffet feels like a canteen and not a hotel. There is very little in the way of service you would expect from a hotel of this sort and a lot of improvements and training needed. Be aware that there are several additional taxes that will also land on your bill at departure - some related to the nature park and others from the government. All prices also have +16% tax in top. Next time we’ll choose the Shangri-La. At this price point you’d expect more.

Jake Fletcher

The island resort is peaceful and relaxing. We went to the private beach at 10.30am until around 1.40pm and there were never more than 12 people there. The mangrove kayaking excursion was good fun but much shorter than expected. We enjoyed an a decently priced meal for dinner, and breakfast buffet wasn't bad. The room though a little dated was very nice. Unfortunately we had a problem with no hot water. After a cold shower, we called reception and someone came to fix the issue. The next morning the shower was still cold. Another issue was that when it rained, a fair amount of water leaked through the roof into the bathroom. A final irritation was the 300+ ringgit fee that was charged separate to the hotel booking for a 5 minute boat ride to and from the island. There is no reason why this compulsory charge is not already included in the original booking, other than to make it seem as if the hotel rooms are cheaper when you book, only for you to find out on arrival you need to pay an additional amount.

Courtney Rose

Beautiful clean beach with a coral reef just off shore. 3 restaurants, lots of activities throughout the day and the rooms were clean/comfortable. The dessert buffet was outstanding!! Seriously!! If you’re debating between here and the beach bungalows next door (which we also stayed at) choose here!! The prices are much more reasonable and the beach is a huge bonus. The best part was their accommodation to our 2am flight. They let us check out very late (11pm) and organized a private boat back to the mainland for us to get to the airport. I’ve never had a hotel be that accommodating. Thank you so much to all the staff for helping with that.

P GM

The island is quite lovely, but the activities were over subscribed meaning we only got half the experience we anticipated. This was particularly frustrating as guests who booked activities didn't turn up for them. Staff were great, the room was nice though we didn't spend much time there. Food was ok. The private beach was terribly untidy, but it may have been unfortunate timing for us. Service was a bit slow .